LiveCareer-Resume

logistics operations representitive resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seeking full-time career opportunity with room for growth and advancement. Interested in continuing to develop existing skills in addition to learning new ones. Authorized to work in the US for any employer. Quality-focused Logistics Representative. Keen on maximizing time and efficiency of booking review process used in APL operations. Effective at maintaining strong working relationships with vendors and team members. Good report writing, emails correspondence and documentation review.

Skills
  • Impact & Influence
  • Adapting leadership style to accomplish goals using rational or emotional
  • Reliability
  • Tendency to be dependable and come to work or work from home environment
  • Maintaining data integrity by detecting errors
  • Meticulous attention to detail
  • Critical thinker
  • Resourceful
  • Strong problem solver
  • Excellent communication skills
  • Proficient with OTMS, Adobe, Excel, Word, Outlook
Education and Training
Firth High School , Expected in 05/2005 Diploma : - GPA :
Maricopa Community Colleges - Glendale Community College Glendale, AZ Expected in Bachelor of Computer Science : Web Development - GPA :
Certifications

CSR (10+ years) Call Center (10+ years) Customer Care (10+ years) Customer Service (10+ years) Customer Support (10+ years) Management (1 years) Data-Entry (2 years) Word (10+ years) Typing (10+ years) QuickBooks

Experience
Deborah Heart And Lung Center - Logistics Operations Representitive
Browns Mills, NJ, 08/2021 - Current
  • Determined appropriate licensing requirements and product classification for import and export shipments.
  • Handled vendor inquiries with exceptional professionalism and enthusiasm.
  • Consistently met daily queue targets and call handling quotas.
  • Investigated booking issues using knowledge base and personal experience to complete timely resolutions.
  • Collaborated with fellow associates to create unified expectation from vendors for correct required documentation.
  • Cross-trained on Escalation Report and RTA Report roles in order to provide skilled back-up for customer-facing teams.
Chubb Insurance Group - Data Entry Clerk
City, STATE, 09/2014 - 06/2015
  • Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
  • Compose business correspondence for supervisors, managers and professionals.
  • Correspond with agent to obtain information or inform them account status or changes.
  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
  • Notify insurance agent and accounting department of policy cancellation.
  • Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
  • Process and record new insurance policies.
  • Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
  • Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
The General Insurance - CSR - Customer Service Representative
City, STATE, 11/2013 - 08/2014
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
  • Solicit sale of new or additional services or products.
Walmart - Electronics Overnight Stocker/Cashier
City, STATE, 03/2009 - 09/2013
  • Stock and zone all electronic merchandise.
  • Accounts for all high priced merchandise to check for missing items on invoice.
  • Perform strong customer service to prevent possible theft.
  • Scan Clearance merchandise throughout the various departments.
  • Labeled all rollback and replaced incorrect or missing labels on products.
  • Verify customer receipt against all purchased merchandise.
  • Assist in apprehensions of theft.
  • Responsible for implementing company policies and procedures.
  • Assisted in back-up cashiering when store was busy.
  • Fold all go-backs, and organize tables and shelves.
  • Answer, route, and triage all incoming calls as appropriate to each department.

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Resume Overview

School Attended

  • Firth High School
  • Maricopa Community Colleges - Glendale Community College

Job Titles Held:

  • Logistics Operations Representitive
  • Data Entry Clerk
  • CSR - Customer Service Representative
  • Electronics Overnight Stocker/Cashier

Degrees

  • Diploma
  • Bachelor of Computer Science

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