Highly accomplished professional with project management experience in key supply chain related functions including materials planning, scheduling, manufacturing workflow, and personnel management. Successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Leads concurrent projects through both Agile and Systems Development Life Cycle. Proven leadership ability developed in active and reserve duty in U.S. Navy and applied to training and supervising internal logistics department personnel.
Team Leadership Operations Management
Revenue and P&L Warehouse & Operations
Project Management Materials Needs Analysis
Facility Coordination Strategic Analysis
Budget & Cost Containment Forecasting & Analytics
Inventory Tracking Employee Training
Business Development Customer Service
NICE, NEX, AS400, SQL, HTML, MS Office Suite, SharePoint, VB, WebEx, Windows, iOS, PeopleSoft, Lean Six Sigma
Use of business intelligence and project management skills to source and manage domestic and international logistics providers based on qualifications, price, and selection Develop and oversee corporate domestic transportation and logistics programs Design strategies to support company needs for growth, control freights costs, quality, and on-time delivery Direct daily domestic and international transportation activities including tracking shipments for on-time delivery, warehouse, and receiving activities, freight claims, cost control, communications, and managing internal logistics department personnel Negotiate rates and terms with logistics providers to maximize efficiency, ensure timely delivery and reduce transportation costs Expedite resolutions to queries from key clients leading to sustained revenue growth through client retention, referrals, and increased cross-sales opportunities.
Customer Service Work Center Supervisor01/2010 － CurrentUnited States Navy Reserve, Naval Air Station Joint Reserve BaseFort Worth, TX
Assist with development and training of unit and Navy personnel using directives based on needs and opportunities; partner with training department to measure progress Instruct personnel on job duties and policies, and arrange for additional training as needed Maximize operational efficiency, personnel growth, and customer satisfaction by performing needs-based and situational assessments of policies, procedures, and operational expenses Exceed customer service objectives and unit goals by providing daily leadership and guidance to unit and Navy personnel Oversee, coach, and evaluate personnel to encourage excellence in all service quality and constant improvement in unit's metrics; evaluate employees' job performance and conformance to regulations and recommended action.
Ensured timely appraisals, credit decisions, funding and expeditiously resolve all issues and questions Identified and analyzed documents for fraudulent activity Evaluated, calculated and utilized drawn information to determine qualifications on transactions, collateral including appraisal evaluations), borrowers, income, credit and assets while performing proper procedures for risk mitigation Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings Trained transitional employees Prior experience includes Customer Support, Workforce Management and Admission Specialist for ADT Security Systems of Irving, TX, Texas Health Resources of Arlington, TX and Beryl Corporation of Bedford, TX.
Master of Science:DeVry University, Keller School of Management - Project ManagementIrving, TXProject Management
Master of Business Administration:Columbia CollegeFort Worth, TX
Bachelor of Science:Columbia College - Business AdministrationFort Worth, TXGPA: Dean's ListBusiness Administration Dean's List
Project Management Club (PMc)
National Society of Leadership and Success (NSLS)
Improved customer satisfaction ratings by 40% by building strong professional relationships.
Earned high customer satisfaction ratings leading to 10% increase in referrals in 2012 Recognized as a top processor after completing an average of 22 files per month with turn-around times of 12 days, outpacing company average by up to 8 days Excellent Customer Service Award Extra Mile Award Top Performer Award Total Quality Award.
United States Navy Reserve, Naval Air Station Joint Reserve Base
DeVry University, Keller School of Management
Job Titles Held:
Logistics Junior Manager
Customer Service Work Center Supervisor
Loan Processor Customer Support
Master of Science : DeVry University, Keller School of Management - Project Management Project Management : Master of Business Administration : Columbia College Bachelor of Science : Columbia College - Business Administration
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