Logistics/In-Stock Team Leader Resume Example
Team-oriented Retail Sales Team Leader who works well in a collaborative environment, yet thrives on personal sales achievements with three plus years experience in sales in a highly competitive retail setting. Specializing in floor leadership, presentation, logistics and with a ????? particular talent for building a solid team and customer base while meeting and exceeding company objectives.
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Fulfilled all supervisory duties in the absence of Store Manager(s). Developed highly effective sales training strategies as manager of a six person sales team. Improved store's customer service feedback score from lower third tier to top ten position within regional group rankings over a six month period. Exceeded specialty sales goals over a six month period, consistently ranking in the top ten position within regional group. Recognized as Outstanding Sales Driver by the District Team Leader for contributions to store sales throughout the 4th Quarter (2012, 2013). Recognized as top Team Leader on five separate occasions during three year tenure with store.
Ace Mart － Plano , TX
- Ensure proper sequence and coordination of logistics tasks.
- Create a clean, organized, efficient and on-process stockroom.
- Motivate, provide work direction and set priorities to achieve maximum execution and standards.
- Direct the logistics team to ensure unload process is adhered to and location accuracy is maintained.
- Manage the in-stock team to ensure on-hand data integrity is achieved.
- Manage the receiving team to ensure timely and accurate credit/receipts for all direct-to-store deliveries and adherence to corporate standards..
Americorps － Toledo , OH
- Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases.
- Opened and closed the store, including counting cash, reconciling receipts and creating staff assignments.
- Created strategies to develop and expand existing customer sales.
- Shared product knowledge with customers while making personal recommendations.
- Trained and empowered team members to deliver fast and engaging service.
- Set priorities, educated and coached team members on maintaining brand expectations.
- Ensured team members were available and provided appropriate service in specialty sales areas.
- Effectively captained service in Electronics and Appliances Departments, and partnered with in store Mobile Kiosk to coordinate the Electronics Trade-In program.
- Utilized weekly sales tools including Ad updates and Accessory Attachment Rate reporting.
- Developed and maintained relationships with Direct Store Delivery vendors; held vendors accountable to maintain appropriate presentation and in-stocks on the sales floor.
Brookstone － City , STATE
- Supported Store Executive in driving sales performance and controlling expenses.
- Managed operational objectives and marketing strategies in absence of Store Executive.
- Maximized sales performance by effectively directing associates to close sales with customers.
- Consistently met individual sales goals by using in-depth product knowledge, promotional services, and marketing tools.
- Promoted company's mission statement with customers and shareholders.
- Demonstrated use and operation of merchandise to customers.
- Opened and closed the store, including counting cash, reconciling registers and creating staff assignments.
- Placed special merchandise orders for customers.
- Created and implemented strategies to develop and expand existing customer sales.
U.S. Census Bureau － City , STATE
- Assisted Census Crew Leader in managing the productivity oftwenty-five enumerators engaged in data collection and field surveys.
- Conducted group training sessions while instructing field team in daily objectives and task procedures.
- Planned daily workload by reviewing assignment area(s) to determine organization of neighborhoods and locate households for conducting interviews.
- Observed and evaluated enumerators during site visits to ensure proper field techniques were in place, providing on-the-spot support when needed.
- Assessed quality control levels on selected addresses, determined which interviews passed or failed, and maintained records for quality control verification.
Coursework in Business, History and Organizational Psychology
Continuing education in Pre- Law
DC Reads, Washington DC September 2006 - May 2008
Child Mentor/Site Leader
- Liasion between on-campus office and tutoring sites.
- Provided guidance and leadership to new tutors
- Engaged in one on one tutoring for reading and writing skills K-5th grade
Volunteer, Habitat for Humanity, 2010 - Present Target
- Sales Software: Salesforce.com, Target PDA
- Microsoft: Word, Excel, PowerPoint, Outlook, Access
- Code programming proficiency - Javascript
- Communication programs: Go to Meeting
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Resume Overview
School Attended
- University of Connecticut
- The American University
Job Titles Held:
- Logistics/In-Stock Team Leader
- Sales Floor Team Leader
- Assistant Store Sales Manager
- Assistant Crew Leader
Degrees
- Bachelor of Arts , General 2014
School of Public Affairs 2008
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