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Logistics Clerk Resume Example

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LOGISTICS CLERK
Career Overview
Customer service professional with over ten years experience interacting with the public in a fast paced, high call volume environment. Strong work ethic, superior oral and written communication skills. Can manage a diverse customer base, above average and highly effective in problem resolution with the ability to deliver quality service. Organized, accurate, efficient worker with solid computer proficiency in Microsoft Suite including Excel, Office and Outlook. Ideal candiate, self starter and expectional consistent performer. Received annual Cadance performance awards. Willingness to work any hours.
Core Strengths
h Communicate clearly and professionally, both oral / written. h Problem/conflict resolution, strong decision making and analytical ability. h Effectively perform in a crises and work under pressure without the loss of compsure. h Computer proficiency in Microsoft Suite including Word, Excel, Outlook, Internet and typing 55wpm.
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Product Sales
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Logistics Clerk
January 2015 to January 2016BLUEDOTSAFE － Pomona, CA
  • Answered a heavy high call volume of service calls for the repair of Safes.
  • Managed and prepared all logistic shipments through major common carriers, UPS, FEDEX, Roadrunner, Daylight,etc.
  • for both Domestic and International shipments.
  • Data entry shipment updates in customer accounts Wayfair, Autozone and others.
  • h Provided answers regarding safe issues, lock outs, break ins, security codes.
  • h Managed shipment updates Proof Of Delivey, Damage claims, shipments discrepancy.
  • h Reviewed and approved carrier pricing to ensure cost savings.
  • h Prepared daily Sales Orders for billing.
  • h Give daily direction on all shipping paperwork.
  • h Reply to all customer email and voicemail.
Office Manager
January 2014 to January 2015Cost You Less Security － CA
  • Managed all business office functions, answered telephones, meet/greet clients and visitors.
  • Assisted in contracted negotations.
  • Planned and organized daily work assignments/schedules of security.
  • personnel.
  • Developed and maintained through data entry client records/files.
  • Banking, accounts.
  • receivable/payable functions.
Member Service Associate / Cashier
January 2003 to January 2013SAMS Club － San Bernardino, CA
  • Developed and supported Member Services by providing information on membership benefits, promoting the value of company products and service.
  • Processing business/personal memberships, upgrades and GE Money bank credit card accounts, participating in sales and marketing events.
  • Perform member refunds ensuring validity of the returns/refunds, exchanges in accordance with company policies/procedures.
  • Sort, secure and return merchandise to the appropriate department.
  • Cash management with an emphasis on accuracy and attention to detail on daily receipts.
  • Operate hardware such as cash registers, cameras, scanners, printers and other office equipment.
  • Process member purchases, membership/credit payments, including WALMART accounts.
  • Provided customer service by acknowledging the member, identifying their need, assisting with purchasing decisions, locating merchandise, resolving issues while promoting the company's products and services.
  • h Streamlined the Direct account business application process within the member service center, which significantly increased operational efficiency levels.
  • h Acheived the Credit Champion Award for the most credit accounts processed and approved.
  • h Received numerous accolades and letters of appreciation from customers and visitors.
Educational Background
DiplomaRedlands Senior High School － Redlands, CA
Chaffey College － Rancho, CACoursework in Business, Marketing and Communications CA Real Estate - Coursework
Skills
accounts receivable, attention to detail, Banking, benefits, billing, Cash management, cash registers, conflict resolution, client Relations, customer service, Data entry, decision making, direction, email, letters, marketing, Excel, Money, Microsoft Suite, office, Outlook, Word, office equipment, personnel, cameras, policies, pricing, printers, purchasing, Real Estate, Sales, scanners, shipping, telephones, typing 55wpm, upgrades, written
Additional Information
  • Honors National CA - JD Powers Customer Service Award SAMS CLub Of The Year Team Award SAMS Club 100 Million Dollar Team Award Annual SAMS Club Top Cadence Performance Award Annual SAMS Club Attendance Recognition Award Annual SAMS Club Safety Award
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Resume Overview

Companies Worked For:

  • BLUEDOTSAFE
  • Cost You Less Security
  • SAMS Club

School Attended

  • Redlands Senior High School
  • Chaffey College

Job Titles Held:

  • Logistics Clerk
  • Office Manager
  • Member Service Associate / Cashier

Degrees

  • Diploma

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