logistics associate resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Punctual professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers.

  • Customer service skills
  • Microsoft Office
  • Skill development
  • Department operations
  • Safety standards and protocols
  • Data entry
Work History
08/2020 to Current
Customer Service Representative Work From Home Unitedhealth Group Chicago, ,
  • Entered customer interaction details in Solutran to track requests, document problems and record solutions offered.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
09/2019 to 01/2020
Logistics Associate Macy's Bay Shore, NY,
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting
  • Prevented waste when transferring materials between transport containers and processing equipment
  • Promoted operational efficiency by maximizing loads on each transfer
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment
  • Adjusted machinery and notified supervisors of malfunctions
  • Routinely assessed equipment for damage, wear, battery life and fluid levels
  • Maintained drive and determination to obtain personal and team objectives and goals
  • Provided supportive link between external customers and internal operations
  • Loaded, unload and moved material to and from storage and production areas
  • Removed orders from storage, wrapped and staged for shipments
  • Worked in team environment to maintain high levels of productivity
10/2012 to 08/2019
Executive Mens Locker Room Assistant Festival Foods Stevens Point, WI,
  • Investigated and resolved customer inquiries and complaints in empathetic manner
  • Cross-trained and backed up other customer service managers
  • Adhered to all confidentiality requirements at all times
  • Met all customer call guidelines including service levels, handle time and productivity
  • Solved unresolved customer issues
  • Promptly responded to inquiries and requests from prospective customers
  • Strong leader of customer support staff
  • Facilitated inter-departmental communication to effectively provide customer support
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries
  • Trained staff on operating procedures and company services
  • Provided accurate, specific and timely performance feedback for CSRs
  • Fostered a environment which encouraged continual process improvements
  • Updated customer orders from start to finish in an accurate and timely manner
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
  • Maintained up-to-date knowledge of product and service changes
  • Add to high-level of customer satisfaction by constantly maintaining friendly attitude. Answer and screen telephone calls, recording messages for quick reply as needed
  • Buffed floors and clean windows in accordance to safety procedures.
  • Collect payments and fees according to due dates
  • Office protocols communicate patient information and symptoms with physicians
  • Conduct routine cleaning checks to exceed all expectations
  • Coordinate with vendors to conduct repairs and additional services, including HVAC and pest control
  • Dispose of all waste properly and in accordance with
  • Office policy efficiently followed in all scenarios.
  • Office is clean and presentable at all times Identify areas needing specialized cleaning and repair. Maintain inventory log and stock all rooms with proper supplies Manage all cleaning tools and ensure proper working condition. Open and close facilities, following procedural guidelines Operate industrial cleaning equipment for floors.
  • Maximize office efficiency through use of computer programs, including Microsoft Office Suite Perform.
  • General cleaning duties, including sweeping, mopping, and vacuuming Perform opening and closing duties Pick up trash in 6 rooms and dispose of properly Refill toilets paper, towels, and soap dispensers Report all repairs required to supervisor Respond to all inquiries and requests in a timely manner rooms and dispose of properly.
10/2017 to 04/2019
Troon Server/Merion Server and Banquets Atlanta Athletic Club City, STATE,
  • Accommodated individual menu and beverage requests
  • Answer guest inquiries and resolve issues smoothly
  • Anticipate and address customer needs
  • Arranged tables, tabletops, and buffet stations for events ranging from 20 to 3000
  • Assist management with training, stocking, and cleaning
  • Collaborate with other departments
  • Comply with all company policies and procedures consistently earn
  • Contribute to team efforts
  • Dedicated to ensuring members and guests receive a pleasant dining experience
  • Deliver exceptional, friendly service
  • Demonstrate clear attention to detail with minimal errors
  • Embrace adaptability through daily and seasonal traffic fluctuations Greet all customers at walk-in
  • Guide customers through all menus, demonstrating advanced knowledge of specifics,positive feedback ratings by establishing rapport with patrons and providing unparalleled service attendees based on banquet event orders
  • Memorize specifics of all menus
  • Operate POS system to input customer orders
  • Prioritize and coordinate execution of tasks accordingly
  • Promptly welcome guests upon arrival, effectively communicating daily menu specials and highlighting recommended beverage pairings
  • Provide assistance to other departments as needed
  • Quickly clean and set tables to maximize table turnover and restaurant efficiencies
  • Receive orders, process payment, and respond to customer concerns
  • Recognized by owner for continually exceeding sales targets and maintaining high customer satisfaction
  • Showcase daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Sold additional food and drinks to increase restaurant profits Support coworkers as needed
  • Prepared and set up for private parties and occasions Provide excellent service and recommendations to guests
10/2016 to 11/2017
Grocery Associate The Fresh Market City, STATE,
  • Assist customers in finding specific grocery items
  • Call for department assistance based on customer requests
  • Clean up minor spills quickly and safely
  • Comply with proper food handling, safety, and sanitation standards
  • Contribute to positive, fun working environment
  • Deliver exceptional customer service through extensive knowledge
  • Demonstrate clear knowledge of merchandise
  • Ensure displays, coolers, and shelves are fully stocked
  • Ensure items are well-stocked for each shift
  • Greet all customers with warm, friendly welcome
  • Maximize positive customer service experience
  • Organize inventory to ensure easy shopping experience
  • PALS Perform duties as needed, including cashier and bagger
  • Play an integral role in customer service and overall sales numbers
  • Provide customer support, answering questions quickly and e efficiently
  • Walk customers to their cars
  • Work towards consistently improving customer service ratings
Expected in to to
Associate of Science: Communications
Georgia Gwinnett College - Lawrenceville, GA
  • Licensed Real Estate Agent
  • ACCOMPLISHMENTS: Rookie of The Year Award 2018-Recognition of dedication and hard work throughout my rookie year as a fulltime employee at the Atlanta Athletic Club
  • Member, Piedmont Green, 2019 to February 2020
  • Vida Nueva of North Georgia
  • Vida Nueva of NorthEast Georgia
  • Vida Nueva of Montego Bay

Real Estate Agent 2017

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Resume Overview

School Attended

  • Georgia Gwinnett College

Job Titles Held:

  • Customer Service Representative Work From Home
  • Logistics Associate
  • Executive Mens Locker Room Assistant
  • Troon Server/Merion Server and Banquets
  • Grocery Associate


  • Associate of Science

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