LiveCareer-Resume

logistics administrator resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused on maximizing time and cost efficiency of goods used in customer service to production operations. Effective at maintaining strong working relationships with vendors, customers and team members. Good recordkeeping and inventory counting abilities.

Skills
  • Report preparation
  • Data entry
  • Freight transportation
  • Relationship development
  • Administrative support
  • Customer service
  • Communications
  • Project organization
  • Problem resolution
  • Process improvement
  • MS Office
Experience
Logistics Administrator, 03/2017 - 09/2020
Pitney Bowes Washington, DC,
  • Completed status reports daily on logistics activities and issues.
  • Obtained and coordinated materials required to meet contract objectives.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Achieved cost-savings by developing functional solutions to filing claims for damaged goods or goods not received.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Maintained updated pickups and deliveries for schools through excel and shared information to necessary personnel and facilities.
  • Handled all delegated tasks, including excel data as requested and controlled unexpected issues pertaining to logistic needs.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Handled all delegated tasks, including scheduling pickups and tracking goods in transit.
Customer Service Representative, 02/2010 - 09/2013
Hca Nv, NV,
  • Assisted approximately 75+ customers each day with sales, orders, product information, and warranty questions.
  • Assessed customer needs and uphold products and services to maximize sports equipment, football helmets and shoulder pads sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained 5+ new employees each summer in procedures and policies in order to maximize team performance during our 'RUSH' season.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Answered customer questions and addressed concerns, resulting in 75% reduction in complaint calls.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with customer service manager to develop customer service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
Front Desk Receptionist, 02/2006 - 03/2010
Do It Best Corp Dixon, IL,
  • Performed administrative support tasks, including transferring calls to proper department and handling calls from 250+ sales representatives for the company regarding goods issues, back ordered products, & production timeline, completing all duties within required timeframes.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Completed basic maintenance and repair on office and facility equipment and escalated major issues to customer service manager for timely resolution.
  • Input customer data using SAP software and made immediate updates to reflect room changes.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Monitored reservations to track incoming parties and special events.
  • Responded to inquiries and room requests made online, by phone or email.
  • Solved minor customer issues and escalated major problems immediately to production supervisors.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Worked with Human Resources and VP of Finance to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Planned customized itineraries for guests, including hotel lodging and company activity, resulting in promotion of local tourism and entertainment industries.
  • Scheduled meetings for internal personnel, partners and clients using SAP.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Assisted data entry with various tasks, including filing purchase orders and submitting them to sales representatives. Organized & created fliers for special projects within the company.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Secured guest valuables in main safe or individual boxes.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
Education and Training
GED: , Expected in
-
Elyria High School - 100 6th St Elyria, Ohio XXX35,
GPA:
Status -

All of my duties throughout the 15 years were all hands on training. I was promoted to the front desk receptionist job from a labor/assembly position in the factory. Promoted to customer service and promoted again to Logistics. I have been commended by all I've worked with on my abilities and continue to keep dedicated to my role, whatever that role / position may be.

Activities and Honors

I have been a proud member of the activities committee for the past 3 years. Preparing for company events such as all holiday parties and participated in our Christmas Campaign for new, temporary and permanent employees who have had hardship and needed assistance for the holidays. This consisted of donating money, creating fundraisers, and shopping for families for gifts for their holiday meal and gifts for their children.

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Resume Overview

School Attended

  • Elyria High School

Job Titles Held:

  • Logistics Administrator
  • Customer Service Representative
  • Front Desk Receptionist

Degrees

  • GED

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