Experienced professional with planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Faultless record of event planning combined with discerning experience in planning, designing, arranging and coordinating every detail of various types of events such as conferences, client appreciation events, workshops and executive ceremonies. I have strong organizational, inter-personal and communication skills. I have completed the Society for Human Resource Management program for government human resources. Experience in travel and convention planning, high degree of professionalism and familiarity with Human Resource generalist duties. Secret Clearance since 2011, Proficient in Windows, MS Word, Power Point, Office 00, Lotus, Excel, Word Perfect, 10 key by touch, Type 60wpm, spreadsheet software packages, PeopleSoft and Access. Customer Service, Human Resource, Program and Logistics Management, Experienced in Payroll, Insurance Billing, Retail Management as well as strong interpersonal, organizational and problem solving skills.
Employee training and development
Planned all meetings and travel for CEO.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Oversaw implementation of new phone system which resulted in more cost-effective service.
Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Johnson & Johnson Health Care Systems IncMemphis, TNLogistics Administrator07/2015 to 04/2016
Make extensive travel arrangements for the regional director using the Concur system.
Prepare expense reports and process invoices and maintain financial and expense reports.
Collects and prepare information for management use.
Provide required support for manages.
Greet vendors and visitors.
Develop, coordinate and participate in employee recognition events and actives.
Schedule and coordinate meetings & interviews.
Provide administrative support in areas of generating general correspondence, confidential correspondence and expense reports.
Coordinates prepare and edit reports and presentations.
Prepare memorandums/communicates Organize file, preform date entry and maintain accurate records.
Design, update and create information for building wide televisions that has pertinent information for the employees.
Assist human resources director by maintaining and enhancing the organization's human resources by planning, implementing and evaluating employee relations and human resources policies, programs and practices.
Time and attendance for the wage employees using the Kronos system.
Update the homepage site for the internet.
Lead and participate in several organizations onsite as well as offsite.
iQor Aftermarket ServicesMemphis, TNAdministrative/Event Coordinator10/2014 to 04/2015
Worked with the comptroller on budget for events.
Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Contacted and schedule potential vendor's visits.
Created the Standard Operating Procedure for each event.
Created spreadsheets to track the events and the progress of each event.
Worked with vendors to make sure everything that was requested for the event is there and in place for each event.
Prepared for senior level customer visits to include ordering all meals.
Managed the director's calendar.
Made directors travel arrangements.
Prepared directors PowerPoint slides for presentation.
Greeted and answered all calls.
Created fun events and update previous events for the employees.
Department of DefenseArlington, VAAdministrative Assistant07/2000 to 10/2014
Planed, scheduled, coordinated and executed events for the Department of Defense (DoD) Voluntary Management Office.
Prioritized and maintained directors' schedule and calendar.
Responsible for the writing a detailed campaign guide.
Created, developed and executed campaign materials which required interface time with upper echelons, managed campaign budget as well as work with the contractor to establish appropriate campaign material.
Planed the annual operations meeting to train the executive staff for the campaign.
Consistently worked with the Office of the Secretary of Defense graphics department to design programs for ceremonies.
Worked directly with the Secretary of Defense protocol office to plan events for our office.
Scheduled appointments, meetings and conferences for the director as well as manage his calendar.
Implemented both operational and administrative procedures to be used in the office.
Created and update material in the all MicroSoft packages.
Order/track office supplies and office equipment.
Wrote the Standard of Operating Procedure for the DoD Annual Marketing Contest.
Trained campaign mangers on the Manage TM system, which was designed for the campaign.
Primary point of contact for Pentagon Building Management Office when reserving space at the Pentagon.
Planned and organized and executed the Feds Feed Families for the DoD.
Participated in the myPay pilot.
Reviewed staff work to establish procedures, technical thoroughness and acceptance of work and to meet committed schedules.
Participated in the administrative policies and procedures to provide DoD agencies with their Combined Federal Campaign, Savings Bond, Blood Drive and disaster relief programs information.
Redesigned training room into workspace for 13 employees.
Facilitated move to new building working very close with the construction manager to ensure allocation for space control, laws, regulation and guidelines and policies were met.
Performed the full range of logistics planning; customer service & support.
Resolved complex logistics problems affecting numerous activities and users.
General DynamicsWoodbridge, VASecurity - Executive Assistant01/1999 to 07/2000
Made travel arrangements for the director and all senior leadership as well as prepared reimbursement for travel.
Compiled certification letters and packets for new employees.
Personal assistant to the Director of Security.
Processed a wide variety of unique appointments, pay treatments, regulatory authorities; approvals and support documents, changes in duty stations, and transfers of functions.
Approved paperwork for employee's clearance and maintained all security files.
Answered questions and assisted employees with security questions and concerns.
Enforced security regulations.
Made badges for civilian and Marine Corp personnel.
Answered requests for retroactive HR actions that require tracing employee's history and applying pertinent technical references, conditions, or precedents.
Coordinated all projects, work flow and delegated tasks to ensure progress to deadlines.
Ensured procedures were in place and are followed for the collection and tracking of specialized data.
Participated in all safety, security and infection control programs.
Kept projects on schedule and maintained procedures.
Conducted weekly meetings with security officers.
Technical or Occupational Certificate:Society for Human Resource Management12/2012George Mason University, Alexandria, VASociety for Human Resource Management
Upon completion of this 36 hour course I will receive a certificate and then the certification.:Computer Science TechnologyState Technical Institute Macon CV, Memphis, TNComputer Science Technology
Memphis Area Technical SchoolGPA: Received certification in Data Entry.Received certification in Data Entry.
Central High School, Memphis, TNGPA: Graduated with honors.Graduated with honors.
Technical or Occupational Certificate : Society for Human Resource Management 12/2012 Upon completion of this 36 hour course I will receive a certificate and then the certification. : Computer Science Technology
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