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Logistics Account Executive resume example with 13 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
  • High-energy, results-oriented Customer Support Specialist with over 10 years experience integrating strategies which strengthen and expand customer sales, retention, and brand/product evolution.
  • Highly organized and efficient in fast-paced multi-tasking environments; able to prioritize effectively to accomplish objectives with enthusiasm, dedication and humor.
  • Strong work ethic with outstanding relationship building skills, strong communication abilities, and exceptional emotional intelligence which benefits in demanding sales and account management environments.
Highlights
  • Superior organizational skills
  • Negotiations expert
  • HR policies and procedures expertise
  • Seasoned in conflict resolution
  • Database management
  • Unsurpassed work ethic
  • Meticulous attention to detail
  • Executive presentation development 
  • MS Office Suite expert
  • Client relations specialist
  • Excellent interpersonal and coaching skills
  • Process improvement strategies
  • Reports generation and analysis
Accomplishments

Process Improvement

  • Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of 12%. 
  • Coordinated $5 million grant for Lung Cancer research funding for the University of Cincinnati Department of Epidemiology.
  • Decreased costs by 6% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.​​
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Customer Service
  • Researched, identified and rapidly resolved client conflicts to prevent loss of key accounts.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.​
  • Boosted customer service ratings by developing new processes and improving work flow.
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Data Organization
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Developed and implemented company’s Standard Operating Procedures Manual outlining all proper business procedures.
  • Winner of the “New Business Coordinator of the Quarter” Award, June 2004, December 2004, and March 2005
Experience
07/2015 to 05/2016
Logistics Account Executive Zim Integrated Shipping Services Ltd. Norfolk, VA,
  • Comprehensive training in Transportation Industry establishing my own book of business with Customers, Motor Carriers, Shippers and Receivers.
  • Cold-called prospective customers to build relationship.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
07/2013 to 09/2014
Customer Service Specialist Finger Lakes Technologies Grp Allentown, PA,
  • Leader in sales and retention, offering superior problem resolution to customers.
  • Fast-paced sales and service call center with multiple software applications supporting 5 clients daily.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
02/2013 to 07/2013
Recruiting Assistant / Office Manager John Crane Inc Decatur, AL,
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Successfully managed administrative functions for branch, including maintaining database, handling all incoming and outgoing phone lines, as well as acting liaison between the Account Executives, clients, talent and other branches.
  • Developed creative recruiting strategies that met anticipated staffing needs.
08/2011 to 05/2012
Customer Service Representative Broadridge Maryland, LA,
  • Managed quality communication, customer support and product representation for each client.
  • Utilized cross selling techniques resulting in highest enrollment and donations.
  • Lead support role on National Pet Loss Grief Hotline using active listening skills, respect for confidentiality and ability to gain trust of caller in their time of need.
04/2008 to 06/2011
Client Service Specialist Jefferies Financial Group Inc. NY, State,
  • Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns, satisfy customers and increase retention.
  • Developed and maintained SOP; Standard Operating Procedures manual for New Business and Service Departments, which are still in place today.
  • Lead role and trainer in service department supporting sales agents nationally on all policy issuing, plan research, including lead generation, underwriting, and entering new policy information.
08/2005 to 03/2008
Human Resources Administrator / Executive Assistant The Dapper Company / OfficeTeam City, STATE,
  • Administered new hire orientation and exit interviews, while also designing the employee performance evaluation process and merit programs.
  • Reviewed federal and state laws to confirm and enforce company compliance while internally aligning structures including job analysis and retention.
  • Implemented numerous cost-cutting measures, such as reducing overhead through employee telecommuting, compiling a wholesale vendors list, and improvising with equipment at hand.
07/2001 to 09/2005
New Business Coordinator UnitedHealth Group City, STATE,
  • Created PowerPoint presentations used for business development.
  • Input and analyze all data on prospective companies and strategize with Account Executives, Brokers and Underwriters to obtain competitive quotes while working under sensitive timelines.
  • Awarded "Top Quoting Activity in Key Accounts" Nationally for UnitedHealthCare's Large Group Sales, 3 years consecutively.
Education
Expected in
Bachelor of Arts: Psychology
University of Cincinnati - Cincinnati, OH
GPA:
Criminal Justice Certification; Law Enforcement and Corrections.
Expected in
: Psychology and International Business
Wittenberg University - Springfield, OH
GPA:
Academic and Athletic Scholarship
Volunteer
Animal Rescue Shelters for respite care and training to help adoptions
American Red Cross', Cause for Alarm, installing Smoke Alarms

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Resume Overview

School Attended

  • University of Cincinnati
  • Wittenberg University

Job Titles Held:

  • Logistics Account Executive
  • Customer Service Specialist
  • Recruiting Assistant / Office Manager
  • Customer Service Representative
  • Client Service Specialist
  • Human Resources Administrator / Executive Assistant
  • New Business Coordinator

Degrees

  • Bachelor of Arts

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