Logistics Account Executive resume example with 13 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
High-energy, results-oriented Customer Support Specialist with over 10 years experience integrating strategies which strengthen and expand customer sales, retention, and brand/product evolution.
Highly organized and efficient in fast-paced multi-tasking environments; able to prioritize effectively to accomplish objectives with enthusiasm, dedication and humor.
Strong work ethic with outstanding relationship building skills, strong communication abilities, and exceptional emotional intelligence which benefits in demanding sales and account management environments.
Highlights
Superior organizational skills
Negotiations expert
HR policies and procedures expertise
Seasoned in conflict resolution
Database management
Unsurpassed work ethic
Meticulous attention to detail
Executive presentation development
MS Office Suite expert
Client relations specialist
Excellent interpersonal and coaching skills
Process improvement strategies
Reports generation and analysis
Accomplishments
Process Improvement
Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of 12%.
Coordinated $5 million grant for Lung Cancer research funding for the University of Cincinnati Department of Epidemiology.
Decreased costs by 6% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.
Customer Service
Researched, identified and rapidly resolved client conflicts to prevent loss of key accounts.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Boosted customer service ratings by developing new processes and improving work flow.
Data Organization
Assisted in the managing of the company database and verified, edited and modified members’ information.
Developed and implemented company’s Standard Operating Procedures Manual outlining all proper business procedures.
Winner of the “New Business Coordinator of the Quarter” Award, June 2004, December 2004, and March 2005
Experience
07/2015 to 05/2016
Logistics Account ExecutiveZim Integrated Shipping Services Ltd. – Norfolk, VA,
Comprehensive training in Transportation Industry establishing my own book of business with Customers, Motor Carriers, Shippers and Receivers.
Cold-called prospective customers to build relationship.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
07/2013 to 09/2014
Customer Service SpecialistFinger Lakes Technologies Grp – Allentown, PA,
Leader in sales and retention, offering superior problem resolution to customers.
Fast-paced sales and service call center with multiple software applications supporting 5 clients daily.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Successfully managed administrative functions for branch, including maintaining database, handling all incoming and outgoing phone lines, as well as acting liaison between the Account Executives, clients, talent and other branches.
Developed creative recruiting strategies that met anticipated staffing needs.
08/2011 to 05/2012
Customer Service RepresentativeBroadridge – Maryland, LA,
Managed quality communication, customer support and product representation for each client.
Utilized cross selling techniques resulting in highest enrollment and donations.
Lead support role on National Pet Loss Grief Hotline using active listening skills, respect for confidentiality and ability to gain trust of caller in their time of need.
04/2008 to 06/2011
Client Service SpecialistJefferies Financial Group Inc. – NY, State,
Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns, satisfy customers and increase retention.
Developed and maintained SOP; Standard Operating Procedures manual for New Business and Service Departments, which are still in place today.
Lead role and trainer in service department supporting sales agents nationally on all policy issuing, plan research, including lead generation, underwriting, and entering new policy information.
08/2005 to 03/2008
Human Resources Administrator / Executive AssistantThe Dapper Company / OfficeTeam – City, STATE,
Administered new hire orientation and exit interviews, while also designing the employee performance evaluation process and merit programs.
Reviewed federal and state laws to confirm and enforce company compliance while internally aligning structures including job analysis and retention.
Implemented numerous cost-cutting measures, such as reducing overhead through employee telecommuting, compiling a wholesale vendors list, and improvising with equipment at hand.
07/2001 to 09/2005
New Business CoordinatorUnitedHealth Group – City, STATE,
Created PowerPoint presentations used for business development.
Input and analyze all data on prospective companies and strategize with Account Executives, Brokers and Underwriters to obtain competitive quotes while working under sensitive timelines.
Awarded "Top Quoting Activity in Key Accounts" Nationally for UnitedHealthCare's Large Group Sales, 3 years consecutively.
Education
Expected in
Bachelor of Arts: Psychology University of Cincinnati - Cincinnati, OH GPA:
Criminal Justice Certification; Law Enforcement and Corrections.
Expected in
: Psychology and International Business Wittenberg University - Springfield, OH GPA:
Academic and Athletic Scholarship
Volunteer
Animal Rescue Shelters for respite care and training to help adoptions
American Red Cross', Cause for Alarm, installing Smoke Alarms
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Resume Overview
School Attended
University of Cincinnati
Wittenberg University
Job Titles Held:
Logistics Account Executive
Customer Service Specialist
Recruiting Assistant / Office Manager
Customer Service Representative
Client Service Specialist
Human Resources Administrator / Executive Assistant