Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • High-energy, results-oriented Customer Support Specialist with over 10 years experience integrating strategies which strengthen and expand customer sales, retention, and brand/product evolution.
  • Highly organized and efficient in fast-paced multi-tasking environments; able to prioritize effectively to accomplish objectives with enthusiasm, dedication and humor.
  • Strong work ethic with outstanding relationship building skills, strong communication abilities, and exceptional emotional intelligence which benefits in demanding sales and account management environments.
Highlights
  • Superior organizational skills
  • Negotiations expert
  • HR policies and procedures expertise
  • Seasoned in conflict resolution
  • Database management
  • Unsurpassed work ethic
  • Meticulous attention to detail
  • Executive presentation development 
  • MS Office Suite expert
  • Client relations specialist
  • Excellent interpersonal and coaching skills
  • Process improvement strategies
  • Reports generation and analysis
Accomplishments

Process Improvement

  • Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of 12%. 
  • Coordinated $5 million grant for Lung Cancer research funding for the University of Cincinnati Department of Epidemiology.
  • Decreased costs by 6% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.​​
  ​
Customer Service
  • Researched, identified and rapidly resolved client conflicts to prevent loss of key accounts.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.​
  • Boosted customer service ratings by developing new processes and improving work flow.
  ​
Data Organization
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Developed and implemented company’s Standard Operating Procedures Manual outlining all proper business procedures.
  • Winner of the “New Business Coordinator of the Quarter” Award, June 2004, December 2004, and March 2005
Experience
Logistics Account Executive, 07/2015 to 05/2016
Zim Integrated Shipping Services Ltd.Norfolk, VA,
  • Comprehensive training in Transportation Industry establishing my own book of business with Customers, Motor Carriers, Shippers and Receivers.
  • Cold-called prospective customers to build relationship.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
Customer Service Specialist, 07/2013 to 09/2014
Finger Lakes Technologies GrpAllentown, PA,
  • Leader in sales and retention, offering superior problem resolution to customers.
  • Fast-paced sales and service call center with multiple software applications supporting 5 clients daily.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
Recruiting Assistant / Office Manager, 02/2013 to 07/2013
John Crane IncDecatur, AL,
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Successfully managed administrative functions for branch, including maintaining database, handling all incoming and outgoing phone lines, as well as acting liaison between the Account Executives, clients, talent and other branches.
  • Developed creative recruiting strategies that met anticipated staffing needs.
Customer Service Representative, 08/2011 to 05/2012
BroadridgeMaryland, LA,
  • Managed quality communication, customer support and product representation for each client.
  • Utilized cross selling techniques resulting in highest enrollment and donations.
  • Lead support role on National Pet Loss Grief Hotline using active listening skills, respect for confidentiality and ability to gain trust of caller in their time of need.
Client Service Specialist, 04/2008 to 06/2011
Jefferies Financial Group Inc.NY, State,
  • Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns, satisfy customers and increase retention.
  • Developed and maintained SOP; Standard Operating Procedures manual for New Business and Service Departments, which are still in place today.
  • Lead role and trainer in service department supporting sales agents nationally on all policy issuing, plan research, including lead generation, underwriting, and entering new policy information.
Human Resources Administrator / Executive Assistant, 08/2005 to 03/2008
The Dapper Company / OfficeTeamCity, STATE,
  • Administered new hire orientation and exit interviews, while also designing the employee performance evaluation process and merit programs.
  • Reviewed federal and state laws to confirm and enforce company compliance while internally aligning structures including job analysis and retention.
  • Implemented numerous cost-cutting measures, such as reducing overhead through employee telecommuting, compiling a wholesale vendors list, and improvising with equipment at hand.
New Business Coordinator, 07/2001 to 09/2005
UnitedHealth GroupCity, STATE,
  • Created PowerPoint presentations used for business development.
  • Input and analyze all data on prospective companies and strategize with Account Executives, Brokers and Underwriters to obtain competitive quotes while working under sensitive timelines.
  • Awarded "Top Quoting Activity in Key Accounts" Nationally for UnitedHealthCare's Large Group Sales, 3 years consecutively.
Education
Bachelor of Arts: Psychology, Expected in
University of Cincinnati - Cincinnati, OH
GPA:
Criminal Justice Certification; Law Enforcement and Corrections.
: Psychology and International Business, Expected in
Wittenberg University - Springfield, OH
GPA:
Academic and Athletic Scholarship
Volunteer
Animal Rescue Shelters for respite care and training to help adoptions
American Red Cross', Cause for Alarm, installing Smoke Alarms

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School Attended

  • University of Cincinnati
  • Wittenberg University

Job Titles Held:

  • Logistics Account Executive
  • Customer Service Specialist
  • Recruiting Assistant / Office Manager
  • Customer Service Representative
  • Client Service Specialist
  • Human Resources Administrator / Executive Assistant
  • New Business Coordinator

Degrees

  • Bachelor of Arts

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