LiveCareer-Resume

logistics account executive resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Cheerful Team Leader with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Working collaboratively
  • Collaboration
  • Inbound and Outbound Calling
  • Customer Support
  • Verbal Communication
  • Software troubleshooting
  • Employee management
  • Conflict mediation
  • Call Center Operations
  • Problem-solving abilities
  • Sales Techniques
  • Issue and conflict resolution
  • Workforce Management
  • Training & Development
  • Relationship building
  • Friendly, positive attitude
  • Time Management
  • Decision-making
  • Product management and pricing
  • B2B and B2C sales
  • Business development
  • Territory growth
  • Sales development
  • Product merchandising and distribution
  • Account management
Experience
Logistics Account Executive, 07/2021 to Current
Newegg, Inc.Ontario, CA,
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
  • Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Negotiated and closed deals with minimal oversight.
  • Cross-sold additional products and services to purchasing customers.
Inside Sales Representative, 04/2017 to 07/2021
Koch Industries, Inc.Halsey, OR,
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Investigated sales and service issues to provide successful resolutions.
  • Coordinated work of sales team and motivated performance to surpass quotas.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Leveraged CRM software skills to generate pipeline and account reports weekly.
  • Exceeded daily customer call quota by measuring input against goal and holding self accountable.
  • Devised strategies to grow customer base and improve monthly sales.
  • Grew quarterly sales reliably with great communication and sales abilities.
  • Exceeded team sales goals by creating value, measuring activity and setting higher targets.
Bar Manager/Kitchen Manager, 12/2014 to 06/2017
Motion RecruitmentRedondo Beach, CA,
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Oversaw drink service at busy establishment serving over 450 guests nightly.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Led, trained and developed culinary team members to meet and exceed restaurant standards.
Communications Specialist, 01/2011 to 01/2015
USMCCity, STATE,
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Implemented results-driven multimedia communications plans to increase organization's impact.
  • Constructed engaging content for various platforms to include blogs, social media, print publications and news releases.
  • Edited materials for accuracy to communicate core messages and values.
  • Created social media practices to publicize corporate culture and support engagement projects.
  • Maintained personal and professional growth and development through seminars, webinars, workshops and professional affiliations to stay current with legal issues and latest trends.
  • Utilized websites and social media platforms to produce video presentations.
  • Served on senior leadership team to advocate for communications department's needs.
  • Interpreted operational processes and proposed communication strategies to effectively move prospects through sales funnel.
Education and Training
MBA: Business Economics, Expected in 07/2025 to Davenport University - Grand Rapids, MI
GPA:
Bachelor of Science: Computer And Information Sciences, Expected in 06/2026 to Davenport University - Grand Rapids, MI
GPA:
BBA: Business Finance, Expected in 06/2022 to Davenport University - Grand Rapids, MI
GPA:
: Communication, Expected in to USMC - Marine Corps Base Camp Lejeune, NC,
GPA:
High School Diploma: , Expected in 06/2010 to Alcona Community High School - Lincoln, MI
GPA:
Accomplishments
  • Developed relationships with 40-60 new clients annually and typically exceeded sales goals by 21%
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving the company 13% annually.
  • Promoted to Communication Chief due to Leadership and Dedication that achieved Successful Combative Operations.
  • Promoted from E1 (Private) to E5 (Sargent), in 4 years.
Activities and Honors
  • Honorable Discharge

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Resume Overview

School Attended

  • Davenport University
  • Davenport University
  • Davenport University
  • USMC
  • Alcona Community High School

Job Titles Held:

  • Logistics Account Executive
  • Inside Sales Representative
  • Bar Manager/Kitchen Manager
  • Communications Specialist

Degrees

  • MBA
  • Bachelor of Science
  • BBA
  • Some College (No Degree)
  • High School Diploma

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