Obtain a administrative position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities in a office environment
Excellent ability to solve problems
Proficient in Microsoft Office applications
Excel in Customer Service & Relations
MainFrame, LIS, Core
Deep ability to compile information and prepare reports
Accurate and detailed
Loan Document Specialist III June 2015 to February 2016Wells Fargo － Charlotte, NC
Assist HMC with gathering all require documents for project review if their AU is eligible.
Classify project review to specific region such as: Condo Safe, Doc Gathering Advance Messaging and Equity line Review Set up task for LDS,s to perform doc gathering process.
Gather document for the different types of review such as: CPM, HOA Cet , Leasehold, Deed Restrictions, and Equity Approved rush request for loans which COE or contingency date is within 10 days.
Assist underwriter with gathering documents and verifying them before the project is setup in the USQ Contact Insurance company to verify endorsements /inflation guard to see if they meet the standard requirement Ordered document through Core logic, Homewise ect.
Contact HOA company to obtain document information Send correspondence to the field informing them of their project review status.
Benefits Specialist January 2014 to June 2015AON Hewitt － Charlotte, NC
Use questioning and listening skills that support effective telephone communication.
Meets commitments to customers and other duties as assigned Effectively handle tasks such as: transfers, call backs, holds and unintentional disconnects Provided customer service that focused on educating and addressing concerns on employee group benefits to include 401K, and Health and Welfare and Pension plans.
Processed new hire enrollments and plan elections.
Assisted employees with benefit enrollments, COBRA processing, death processing, retirement planning.
Loss Mitigations Specialist September 2013 to January 2015CITI － Fort Mill, SC
Provided assistance to Homeowners delinquent with their mortgages.
Interviewed the borrower to understand their specific situation.
Analyzed the customer's situation and made recommendations.
Submitted accounts in the Mortgage Assistant Tool systems for Home Affordable Modifications, Traditional loan modifications, foreclosures, Unemployment programs, and Short Sales assistance.
Advised customers about workout options available per Investor guidelines for Fannie Mae, Freddie Mac, VA, FHA, and Private Investor accounts.
Advised clients regarding financial documents needed for income verification process.
Provided the client with the Homeowner Support Specialist information assigned to process the modification or Short Sale.
Processed payments, set up short term payment options, and kept the customer updated about the status of their modification request.
Loan Processor January 2012 to January 2013Bank of America － Charlotte, NC
Responsible for calling to verify loan details and requests additional documentation if needed
Responsible for a analyzing and evaluating incoming documents to ascertain loan eligibility
Responsible to follow-up with vendors/third parties to obtain documents in timely manner
Responsible for verifying credit reports, income and assets
Assist with filing and submitting loan through automated underwriting programs.
MedicalCollector1/ Account Representative January 2010 to January 2012PricewaterhouseCooper － Columbia, SC
Responsible for follow-up on denials and sending out appeals to insurance companies.
Contacted insurance companies & patients for any missing medical information Billed claims electronically through ePremis and also hard copy through mail.
Follow-up on all claims that were billed out 30 days or more.
Post claim to both Meditech and ResQ systems Responsible for follow-up on adjustment and patient liability.
Work claims for the different insurance companies such as: Blue Cross, Blue Shield, Tricare, United Healthcare, Aetna, Veterans Affairs and also Healthnet Also used billing system Chartmax and insurance company websites to look up patient information.
Customer Service Representative June 2007 to December 2010Teleperformance － Columbia, SC
Assist with billing inquiries such as reviewing billing, making changes to customer package, take payment credit cards and EFT.
Handle incoming requests from customers and ensure that issues a will resolved.
Deliver world class customer service by communicating with energy and personal confidence.
Provide accurate programming information to help set of Directv equipment Inform customer of the different equipment that we offer for the appropriate services Inform customer of upgrades they are able to have Inform customer of the different Directv package plans.
Able to work in a high call environment Assist with technical issue such as troubleshooting equipment.
Business Management, presentYork Technical College － Rock Hill, SCBusiness Management
High School Diploma : May 2006Mullins High School － Mullins, SC