Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. Diligent Warehouse Associate offering 3 years of comprehensive industry experience. Adept at loading and unloading trucks Experienced manager with over 3 years of experience in fast food. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Experienced manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 3 years of progressive leadership experience. Proactive cashier with 3 years of experience working in fast food restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. cashier with 3 years cash handling and customer service experience in fast food environment.
Skills
HAZMAT
Forklift Operation
Backhoes
Unloading Cargo
Customer Contact
Box lifting
Teamwork
Truck loading
Staff Management
Order Correction
Strategic planning
Cleanliness
Food Safety Standards
Safe Food Handling
Food preparation
Safe food handling
POS systems
Portion control
Bagging Items
Customer Checkout
Processing Item Returns
Refunds Exchanges and Adjustments
Portioning
Portion Control
Work History
02/2017 to Current
Loader and UnloaderGrand View Hospital – Lansdale, PA,
Surrounded items in cling film, padded blankets and tape to protect from damage.
Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Kept warehouse clean and organized to maximize team efficiency and productivity.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Removed jams and unblocked conveyor system to maintain flow of goods.
Prevented load shifting or damage by using bracing and strapping techniques.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
10/2016 to 10/2017
CookCarlyle Group Inc. – Washington, DC,
Trained and assisted new kitchen staff members.
Prepared average of 3 menu items per shift.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Identified inefficiencies leading to improved productivity.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Practiced proper safety and sanitation standards.
Supported waitstaff and other team members in completing tasks.
Cleaned and organized kitchen areas.
Prepared ingredients for menu items.
Cooked all menu items according to specified instructions.
Managed opening and closing shift kitchen tasks.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Distributed food to wait staff quickly to provide excellent customer satisfaction.
Fried, grilled and baked foods such as burgers, fries
Reduced customer waiting by batch cooking popular items during rush times.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
Safely used kitchen equipment such as grill cleaner, effectively reducing injuries and burns 67%.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Learned new menu offerings and options easily to assist customers with selecting items.
Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Maintained well-stocked stations with supplies and spices for maximum productivity.
04/2013 to 11/2016
ManagerTaco Bell – City, STATE,
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Trained and guided team members to maintain high productivity and performance metrics.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Achieved 65% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
Oversaw training of more than 5 team members.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Provided management with feedback regarding employee performance and training needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Reviewed and approved employee schedules and time sheets.
Prepared quotes for new products and services and composed budgets.
Hired, trained and mentored staff to maximize effectiveness.
Maintained current knowledge of all facets of operations.
Trained new employees in specific job requirements.
Performed shift change tasks each day to keep store efficient and neat.
Provided customers with information on specials and discount deals.
Assisted counter staff in packing ready orders and distributing to customers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Promoted customer loyalty by efficiently handling food and service complaints.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Operated and sanitized kitchen and food preparation equipment.
Maintained clean, sanitized and well-organized food preparation zones.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Packaged and labeled different products and orders for to-go counter and drive-through window.
Filled and mixed soft drinks, water and other beverages.
Processed payments and counted change to complete transactions.
Greeted over 20 customers per day and communicated effectively to obtain accurate orders.
Handled over $400 worth of daily credit card and cash payments.
Greeted customers, offered assistance and provided knowledgeable support.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Wiped counters, table and sanitized equipment to maintain clean food prep and dining areas.
Demonstrated new products, procedures and techniques to employees.
Cross-trained existing employees in order to maximize team performance.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Held meetings with employees to evaluate performance and make plans for improvement.
Education
Expected in 05/2012
High School Diploma: Clarksville High School - Clarksville, TN GPA:
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