Results driven professional specializing in business analysis, operational efficiency, change management, client relations and account management with a track record of leading business process and IT systems changes. Partnered to direct implementation of separate instances of custom LMS software as well as extended enterprise solutions that produced additional $2M over 3 years.
Expertise in gathering and analyzing customer requirements with focus on customer/user satisfaction. Process design, renengineering, and system integration oriented.Highly determined, detail oriented and able to relate details into a high-level bird's eye view. Familiar with all stages of Software Development Life Cycle.
Ambitious and creative self-starter striving for challenge, problem identification & resolution. Excellent relationship management, teamwork and communication skills (including explaining technical concepts in non-technical terms). Strive to identify areas to streamline operations and improve process automation, speed and effectiveness.
Information Technology Management Information Technology and System Engineering
accounting, Accounting software, automate, basic, business processes, change management, CMS, Computer Programming, consulting, CSS, client, clients, customer satisfaction, data analysis, Data Integration, data migration, Databases, database, delivery, documentation, E-commerce, Economics, educational programs, Finance, Help Desk, HRIS, basic HTML, Information Systems, Insurance, Internet Security, Law, logic, Director, mathematics, office, Sharepoint, middleware, Network, presentations, processes, programming, proposals, Python, quality, quality assurance, real time, relationship management, reporting, requirement, Research, servers, Spanish, Systems Engineering, Teaching, technical support, training programs, translation, upgrade, vendor management, web content, workflow
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