Results driven professional specializing in business analysis, operational efficiency, change management, client relations and account management with a track record of leading business process and IT systems changes. Partnered to direct implementation of separate instances of custom LMS software as well as extended enterprise solutions that produced additional $2M over 3 years.
Expertise in gathering and analyzing customer requirements with focus on customer/user satisfaction. Process design, renengineering, and system integration oriented.Highly determined, detail oriented and able to relate details into a high-level bird's eye view. Familiar with all stages of Software Development Life Cycle.
Ambitious and creative self-starter striving for challenge, problem identification & resolution. Excellent relationship management, teamwork and communication skills (including explaining technical concepts in non-technical terms). Strive to identify areas to streamline operations and improve process automation, speed and effectiveness.
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- Currently consulting business owners on implementation solutions of new strategies.
- Lead projects and change management.
- Guide external clients (banks) and internal team on how solutions are architected, designed and configured for various business initiatives and inbound/outbound data feeds to both internal (membership database/accounting) and external HRIS systems.
- Analyze existing business processes, collect requirements and make recommendations to automate processes using existing technology or architecting new technology solutions Responsible for successful operation/real time performance of systems used in the development, hosting, delivery, and support of ABA courseware (LMS, Courseware, SFTPs, and Data Integration servers) Encourage change management and provide necessary guidance, steps and documentation for its success Oversee Sharepoint, AWS S3 and Rackspace/CDN Infrastructure through vendor management.
- Teaching Graduate level courses in IT and MIT programs: Contemporary Issues in Management of IT, Systems Engineering & Integration, Information Systems Security, and Network and Internet Security.
- Assist program directors with new program proposals and review/relevancy in the tech industry.
- Partner with domestic and international technology vendors to support daily operations of Insurance Education department and it's Learning Management Systems and E-commerce platforms.
- Cultivate and foster strong working relationships with internal and external business partners including AHIP members to ensure complete satisfaction and the resolution of any problem.
- Evaluate technical and online needs of different business owners and review proposals of technical solutions.
- Initiate relationship management and change management of technology projects.
- Project/Product Lead on implementation & data migration of LMS system upgrade (7-year functionality) Rengineering the middleware solution that integrates LMS and Accounting software Succesfully lead business and technical requirement identification of various systems, their integration and deployment of LMS customizations Take ownership to identify and resolve technical bugs, design/logic flaws or other system Perform quality assurance checks on change request implementations and bug resolutions to ensure business needs are met and proper functionality in place to ensure high customer satisfaction Identify and present association wide LMS business uses for other departments and executive teams.
- Assisted students with Python lab assignments for Elements of Computer Programming course.
- Guided students to apply logic and mathematics concepts in programming techniques.
- Walked students through writing technical papers/presentations for various Information Systems courses.
- Led transition (along with Deputy Director of Insurance Education department) to new IT vendor that reduced expenses and increased revenue of $4M.
- Managed system seemless operation throughout the transition and steered simultaneous implementation of 7 client-custom LMS portals.
- Expanded participation of Medicare companies 65+% in year one through the implementation of training programs.
- Gathered requirements and current workflow issues from member companies needed for development of custom portals.
- Identified system settings from client user requirements & performed and end-to-end testing of all custom portals.
- Managed relationship with IT vendors and translation of business requirements into technical specifications.
- Led intstructional design by example through creating new course initiatives Enhanced training offerings for mobile responsiveness and multi device and browser compatibility Administered TopClass LMS through online and live events management, system reporting and integration with other internal systems such as Membership and Finance Databases Develop guidelines for improvement of LMS processes related to work responsibilities and improved user experience Supervised communication quality between technical support team and end-users to ensure high-level customer satisfaction Provided system overviews and demos at various detail levels, to both international customers, members and internal staff to support our customer and member educational programs and their online delivery.
- Serve as a main point of contact with international LMS and hosting vendors in developing professional partnerships to standardize business processes.
- Maintained learner and company databases.
- Resolved Help Desk tickets through problem ownership and promoting end-user satisfaction.
- Identified system problems, operational ineffecincies and promoted ideas for change in order to achieve team's goal effectiveness.
- Planned and managed International Model United Nations Camp, effectively working in a multi-cultural team environment.
- Distributed tasks and expections to team members.
- Recruited camp participants & responded to international partner & client inquiries.
- Created basic web content (basic HTML, CSS) through CMS Concrete5.
- Assisted with the Research Paper "Primary Seat Belt Law and Offsetting Behavior: Empirical Evidence from.
- Individual Accident Data" (2011) of a department professor.
- Analyzed quantitative/qualitative data from a wide range of governmental and nongovernmental databases.
- Ran regression & performed statistical data analysis.
- Analyzed challenges that students face in both Economics and Spanish and helped students to overcome them.
- Conducted office hours, graded assignments, held review sessions and lectures.
- Collaborated with department's senior professors in identifying innovative teaching techniques.
Information Technology Management Information Technology and System Engineering
- Larry T. Campbell Memorial Prize for Academic Achievement in Economics
- The International Honor Society for Economics - Omicron Delta Epsilon
- Sigma Delta Pi National Collegiate Hispanic and Pi Mu Epsilon National Mathematics Honor Societies
- United World College Grant (Shelby Davis Scholar), Honors Program and Hood International Scholarship
accounting, Accounting software, automate, basic, business processes, change management, CMS, Computer Programming, consulting, CSS, client, clients, customer satisfaction, data analysis, Data Integration, data migration, Databases, database, delivery, documentation, E-commerce, Economics, educational programs, Finance, Help Desk, HRIS, basic HTML, Information Systems, Insurance, Internet Security, Law, logic, Director, mathematics, office, Sharepoint, middleware, Network, presentations, processes, programming, proposals, Python, quality, quality assurance, real time, relationship management, reporting, requirement, Research, servers, Spanish, Systems Engineering, Teaching, technical support, training programs, translation, upgrade, vendor management, web content, workflow
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School Attended
- Hood College
- Hood College
- Red Cross Nordic United World College
Job Titles Held:
- LMS and Network Business Analyst
- Adjunct Professor
- Manager, Professional Services and Membership
- Teaching Assistant
- Online Content Developer & LMS Administrator
- Associate, Learnings Services
- Project Coordinator
- Research Assistant
- Teaching Assistant
Degrees
- M.S
- B.A
- I.B
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