Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Familiar with Licensing standards, state requirements and federal regulations.

Capable Licensing Program Analyst with proven history of enhancing Child Care operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Multi-talented Analyst specializing in Child Care. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in Microsoft word, Excel and familiar with all facets of operations. Successful background maintaining efficient LIS and FAS systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience. Expert Microsoft word and LIS user. Orderly Systems Analyst with 10 years of experience assessing, reconstructing and advancing computer systems. Delivered presentations to decision-makers. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with Microsoft and Excel. Experienced Licensing Program Analyst with over 6 years of experience in Child Care. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

  • Policy and procedure adherence
  • Skilled in Microsoft word, excel, FAS, LIS, Windows, PowerPoint
  • Analytical reasoning
  • MS Office
  • Project organization
  • Operational improvement
  • Problem resolution
  • Supervision
  • Relationship development
  • Process improvement
Work History
Licensing Program Analyst, 06/2014 - Current
City Of Antioch Antioch, CA,
  • Performs analytical and technical work related to the licensing and evaluate facilities.
  • Lead Analyst for training of staff, participate on divisional or departmental policy development work groups, and represent the regional office in outreach programs.
  • Analyze facilities and determine if applicants will provide a safe, healthful environment for clients; annual/triennial visits to licensed facilities to determine if facilities continue to remain in compliance with licensing standards; complaint investigation visits, to analyze complaint allegations against facilities, and initiate appropriate actions to correct any noted violation of regulation.
  • Confirmed information from licenses by checking and reviewing LIS and FAS databases and questioning details with applicants.
  • Analyze policies and regulations; provide licensing information to applicants, licensees, other agencies, parents and the general public; plan and organize itineraries and reports.
  • Analyzes requests for criminal record clearance, exceptions, waivers of, regulatory requirements and prepare the recommendation for approval or denial; provides telephone consultation and technical assistance to licensees/facility staff; assesses the need for meetings in the regional office with licensees who are experiencing compliance problems, recommends the type of conference to be held and participates in and documents such meetings.
Accounting Technician, 08/2011 - 12/2014
Employment Development Department City, STATE,
  • Claims Processing and Benefit Payment Control activities that include fraud prevention and detection, establishment of overpayments, employer and claimant assistance and maintenance of employer and claimant accounts.
  • Eligibility determinations and adjustments related to the various Claims Processing and Benefit Payment control workload processes, and utilizes a variety of databases, analyzes information obtained from a variety of Federal, State and Departmental sources.
  • Flexible and adaptable to frequent workload changes based on organizational workload priorities
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Employment Program Representative, 08/2008 - 08/2011
Employment Development Department City, STATE,
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Activating or Inactivating Claim Flags as Appropriate. Identifying Eligibility Issue and Scheduling Determination Interviews. Identifying Issues on the Exemption List. Identifying and Filing Emergency Unemployment Claims, Identifying and Filing of Federal Extensions.
  • Utilize and abide by UI Manual, UIPN, apply laws, rules regulations, procedures and policies.
Office Assistant Typing, 01/2007 - 08/2008
Patton State Hospital City, STATE,
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
Bachelor of Arts: Business Administration, Expected in 07/2013
Los Rios College District - Sacramento, CA,
Associate of Arts: Psychology, Expected in 06/2008
Victor Valley College - Victorville, CA
Associate of Science: Business Administration, Expected in 06/2008
Victor Valley College - Victorville, CA

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School Attended

  • Los Rios College District
  • Victor Valley College
  • Victor Valley College

Job Titles Held:

  • Licensing Program Analyst
  • Accounting Technician
  • Employment Program Representative
  • Office Assistant Typing


  • Bachelor of Arts
  • Associate of Arts
  • Associate of Science

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