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licensed sales producer office manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Office Management and Administration Professional with 21 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated Customer Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in problem solving solutions.

Skills
  • Client relationship management
  • Insurance product expertise
  • Client service
  • Data collection and analysis
  • Complaint resolution
  • Microsoft Excel, Microsoft Word
  • Inbound phone call handling
  • Office management
  • Trouble shooting
  • Managing office supply inventory
  • Data entry
  • Administrative support
  • 60 WPM typing
  • Customer Service
Work History
Licensed Sales Producer - Office Manager, 07/2010 to Current
Maggies O's Farm LLC (Allstate Insurance)City, STATE,
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge
  • Promoted Allstate products and services using upselling and other sales strategies
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
  • Provided coverage option information to assist clients in protecting assets
  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops
  • Used company software to generate quotes and proposals for clients and prospective clients
  • Performed client needs assessments and coordinated resolutions with customer
  • Initiated insurance sales and service consultations with clients by questioning to learn client needs and preferences
  • Assisted clients in their time of need by reporting claims to Allstate and advising clients of their coverage
  • Built strong relationships with clients continually increasing quality of customer service in the agency by following up on previous purchases and suggesting new products
  • Successfully managed multiple phone lines in a busy agency
  • Documented client interactions in Allstate software for future referral
  • Created and finalized contracts for insurance policies with clients including home, auto, life, motorcycle, and various other types of policies
  • Maintained adequate amount of office supplies
  • Light housekeeping of the office
  • Maintained computer and physical filing systems
Waitress - Hostess - Bartender, 08/2008 to 11/2018
Little Venice RestaurantCity, STATE,
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Set up bar for operation, obtained cash bank and stocked service bar
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid over booking
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Monitored guests for intoxication and immediately reported concerns to management
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Informed servers of newly seated parties for speedy service
Licensed Staff - Administrative Assistant, 11/1998 to 07/2010
Phelps Insurance AgencyCity, STATE,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Prepared packages for shipment, pickup and courier services for prompt delivery to clients
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Executed record filing system to improve document organization and management
  • Displayed consistent, positive attitude towards clients, peers and other personnel, even during high-stress situations
  • Upsold additional products and services after identifying client needs and requirements
  • Built relationships with clients through active listening to provide excellent service
  • Obtained underwriting approval by completing application for coverage
  • Maintained high standards of client service by building relationships with clients
  • Spent ample time with each client, going over and explaining documents to ensure key information was understood
  • Interacted with customers professionally by phone, email or in-person to provide information and resolutions to problems
Education
High School Diploma: , Expected in 05/1994
Lampasas High School - Lampasas, TX,
GPA:

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Resume Overview

School Attended

  • Lampasas High School

Job Titles Held:

  • Licensed Sales Producer - Office Manager
  • Waitress - Hostess - Bartender
  • Licensed Staff - Administrative Assistant

Degrees

  • High School Diploma

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