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Learning & Performance Coordinator Resume Example

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LEARNING & PERFORMANCE COORDINATOR
Summary

Personable [Job Title] leveraging [Number] years of performance to contribute to employee-centered training objectives. Collaborative nature and strategic approach to problem-solving with passion for boosting team morale through effective orientation and training materials. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer [Type] and [Type ] skills gained over [Number]-year [Industry] career to long-term position. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Skills
  • Training manuals and materials
  • Motivational speaking
  • Orientation procedures
  • Video instruction
  • Training program design
  • Team-building activities
  • Training program development
  • Fluent in Spanish
Experience
08/2019 to Current
Learning & Performance CoordinatorCompany Name － City, State
  • Held training sessions for group of [Number][Job title]s.
  • Collaborated with [Number] lead consultants to help optimize efficiency by conducting training sessions.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Co-developed on-the-job training programs to reduce training time from [Number] to [Number] weeks.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Developed skill-specific training programs to promote employee development.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Designed and directed orientation and training programs to meet client needs.
  • Facilitated adoption of new real estate loan software by providing one-on-one training and guidance to loan officers.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Cross-trained on [Type] devices and continued training end users in new applications.
  • Developed complete training programs and led training using expert learning techniques.
  • Documented training activities and changes to analyze program effectiveness.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
08/2018 to 08/2019
Senior Staffing SupervisorCompany Name － City, State
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
  • Managed full cycle recruiting processes for more than [Number][Type] vacancies each quarter.
  • Filled [Number] positions that were vacant for [Timeframe] within [Timeframe].
  • Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Organized applicant drug tests and obtained results.
  • Prepared and submitted listing of qualified applicants to [Job title] for review and coordinated next-phase interviews with management team and potential candidate.
  • Contacted all job applicants to inform of application status.
  • Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
  • Maintained current calendar of job fairs and employment opportunities in each state.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
  • Displayed and distributed [Client] marketing and advertising materials and participated in educational presentations for general recruitment purposes.
  • Placed more than [Number] candidates annually, including those seeking highly-targeted leadership positions.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Generated more than $[Amount] in placement revenue through execution of [Number] targeted talent searches.
  • Tracked personal and financial information of employees with [Software] and [Software].
  • Collaborated with recruitment and HR professional to achieve hiring goals.
11/2016 to 08/2018
Staffing SupervisorCompany Name － City, State
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Tracked personal and financial information of employees with [Software] and [Software].
  • Kept company in compliance with EEO requirements.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Managed full cycle recruiting processes for more than [Number][Type] vacancies each quarter.
  • Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
  • Interviewed and counseled individuals interested in [Company] by analyzing goals and explaining benefits of [Duty], employing consultative sales techniques.
  • Generated more than $[Amount] in placement revenue through execution of [Number] targeted talent searches.
  • Contacted all job applicants to inform of application status.
  • Organized applicant drug tests and obtained results.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
  • Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
  • Prepared and submitted listing of qualified applicants to [Job title] for review and coordinated next-phase interviews with management team and potential candidate.
  • Placed more than [Number] candidates annually, including those seeking highly-targeted leadership positions.
  • Maintained current calendar of job fairs and employment opportunities in each state.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
12/2011 to 10/2016
Account ManagerCompany Name － City, State
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Established [Number] new accounts in [Timespan], earning profit of over $[Amount].
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Education and Training
12/2014
Associate of Arts: Sociology & International RelationsLewis University － City, State
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/cecilia-ariaskahoun/
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Resume Overview

School Attended

  • Lewis University

Job Titles Held:

  • Learning & Performance Coordinator
  • Senior Staffing Supervisor
  • Staffing Supervisor
  • Account Manager

Degrees

  • Associate of Arts : Sociology & International Relations

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