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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experience and knowledgeable professional with over 18 years' experience in government, social service, and community programs. Expertise in the conceptualization, development, strategic planning and execution of program, organizational development and educational processes. Possess strong skills honed through progressive years of learning and experience in all facets of organizational growth, program development and training initiatives toward the achievement of business, operational, and enterprise goals. Demonstrate unyielding expertise in management of multiple training projects and implementing initiatives geared toward organizational growth. Offer track record of success as a motivator and relationship-builder with strong organization skills, exemplary work ethic, and commitment to excellence.

Qualifications
  • Instructional Design
  • Adult Learning Strategies
  • Staff training & Leadership Development
  • Strategic Planning and Implementation
  • Development of On-boarding programs
  • Experienced Facilitator/Mentor
  • Objective Setting and Evaluation of Programs
  • Fiscal Management/Grant Management
  • Needs Assessment experience
  • Effective leader
  • Six-Sigma-Continuous Improvement
Experience
01/2014 to Current
Learning and Performance Manager NATIONWIDE PET City, STATE,
  • Management of corporate leaning and performance initiatives and implementation
  • Development and facilitator of Leadership Development/White Belt (six-sigma)/Orange Frog
  • Implementation of Community Education and Outreach for Pet Owners
  • Fiscal Management of department
  • Volunteer Coordinator for Organization
  • Restructured and Re-designed the goals, objectives, roles and direction of Learning and Performance Department
  • Implementation of Evaluation of departments and programs
02/2013 to 04/2014
INDEPENDENT CONTRACTOR Self-Employed City, STATE,
  • Assessment, design and implementation of new curriculum to meet program needs
  • Developed curriculum for Career and Technical Education course for River Valley High School
  • Conducted learner analysis, design curriculum, developed instructor-led and online learning modules, implemented course, and evaluated course for future classes.
06/2010 to 2014
Assistant Professor/Extension Educator University Of Nevada Reno City, STATE,
  • Spearhead the initiatives within Cooperative Extension
  • Assessed community educational needs through comprehensive survey; analyzed, identified and prioritized issues to measure desired impacts.
  • Synthesize, created, communicated and delivered educational and training programs in the classroom, business, and community settings to an average of 30 citizens per a week.
  • Instructional Design of curriculum for all educational programs
  • Developed children, youth, adult and senior educational programs to meet needs of community.
  • Utilize strong analytical skills in completing applied research, including literature search, field trials, and demonstrations.
  • Fostered learners' commitment to lifelong learning by connecting course materials to broader theme and current events.
  • Collaborated with local government agencies, non-profit groups, educational institutions and citizen advisory groups on the development of programs in community.
  • Oversee daily office operations of local University office. Execute local office management, including equipment, supplies, and facilities; drive personnel management, including staff and volunteer supervision.
  • Demonstrated expertise in completing needs assessments of citizens' educational needs and published the report.
03/2006 to 05/2010
Program/Training Director WestCare City, STATE,
  • Managed daily operations of non-profit social service programs and management of 20-25 staff members.
  • Developed and implemented all employee training curriculum, policy and procedures for residential homes.
  • Assess and development of children, youth and family programs related to education, life skills, and family development.
  • Planned, implemented, monitored, and assessed a classroom instructional program at youth shelter consistent with local school district and state educational standards.
  • Developed and managed case-plans of children and youth which included educational plans and transitional planning.
  • Developed, implemented and facilitated staff training related to compliance, operations, and leadership development.
  • Conducted analysis to identify training needs based on projected production processes and changes.
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
  • Marketing and outreach of programs through speaking engagements and local media
  • Collaborated with government agencies, child protective services, social service agencies, non-profit groups and educational institutions to meet needs of children, youth and families.
03/2000 to 02/2006
Deputy Probation Officer II/Safe Schools Educator Mohave County City, STATE,
  • Project Management
  • Coordinated the education of juveniles on probation.
  • Safe Schools Officer at Mohave High School; management of at-risk youth program
  • Analysed, designed, developed, implemented and evaluated behaviour modification program for at-risk youth.
  • Participated in IEP meetings and academic action plans.
  • Compiled statistical data for monthly, quarterly and annual reports.
  • Coordinated and worked closely with law enforcement, educational, social service, and mental health agencies
Education
Expected in 2013
MASTER OF EDUCATION: CURRICULUM AND INSTRUCTION-LEARNING DESIGN AND TECHNOLOGY
Purdue University - West Lafayette, IN
GPA:
    Expected in 2006
    MASTER OF EDUCATION: CURRICULUM AND INSTRUCTION
    University of Phoenix - Phoenix, AZ
    GPA:
    Expected in 1998
    BACHELOR OF SCIENCE: PHYSICAL EDUCATION
    California State University - Los Angeles, CA
    GPA:
      Expected in 1995
      ASSOCIATE OF SCIENCE: CRIMINAL JUSTICE
      Citrus College - Azusa, CA
      GPA:
      Certifications
      • Orange Frog Leadership Facilitator
      • Six-Sigma White Belt Certified/Facilitator
      • National Youth Care Worker Instructor-National Resource Center for Youth Services-University of Oklahoma
      Community Involvement

      Coordinator Backpack Buddies with Legacy Foundation, Bullhead City, AZ

      United Way Volunteer Coordinator-Nationwide

      Feeding America Volunteer Coordinator - Nationwide

      Affiliations

      Association of Talent Development (ATD)

      Presentations
      Marketing and outreach of programs through speaking engagements and local media
      Skills

      Training/Learning and Performance, Project Management, Operations, Training, Budgets, Financial Reports, Marketing, Staff Training, Office Management, Personnel Management, Leadership Development, Six-sigma, Instructor, Online Learning, Adult Learning, Organizational Skills, Organizational Development, Strategic Planning

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      Resume Overview

      School Attended

      • Purdue University
      • University of Phoenix
      • California State University
      • Citrus College

      Job Titles Held:

      • Learning and Performance Manager
      • INDEPENDENT CONTRACTOR
      • Assistant Professor/Extension Educator
      • Program/Training Director
      • Deputy Probation Officer II/Safe Schools Educator

      Degrees

      • MASTER OF EDUCATION
      • MASTER OF EDUCATION
      • BACHELOR OF SCIENCE
      • ASSOCIATE OF SCIENCE

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