Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

PROCESS ASSISTANT Enthusiastic, versatile, and results-oriented professional with excellent qualifications and experience to support activities requiring strong communication, coordination, relationship building, and customer service skills. Work effectively both independently and as part of a team in demanding customer-centric environments while delivering a high level of service and support to customers. Use well developed interpersonal and communication skills to build rapport and establish positive working relationships with customers, co-workers, and company management. AREAS OF STRENGTH Value-Added Customer Service Sales/Customer Service Aptitude Meticulous Attention to Details Professional/Positive Demeanor Phone/In-Person Communication Strong Customer-Centric Focus Exceeding Company Objectives Highly Reliable and Dependable Handling / Resolving Problems Building Rapport/Relationships Clear / Effective Communication Performing Well Under Pressure

  • Microsoft Office, Windows, Alpro, Data Entry/Typing, Phone Systems, Information Research, POS Systems
  • Interpersonal and communication
  • Excellent customer service
  • Data Entry
  • Team Leadership
  • Leadership
  • Listening
  • Multi-tasking
  • Organizational
  • Relationship building
  • Research
  • Safety
  • Scheduling
  • Supervising
  • Time management
  • Training manuals and materials
  • Orientation procedures
  • Reliable and trustworthy
  • Classroom experience
08/2020 to Current
Learning Ambassador/Problem Solver Cargill, Inc. Lebanon, PA,
  • Learning Ambassador August 2020-present: As a Learning Ambassador I have trained new hire associates, cross-trained associates, trained transfer associates, Process Assistants and incoming Managers. ~Problem Solver 2020-present: Problem solved RPND, ISS, NPC. Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products. Resolve issues in a timely manner. ~DPT group launch 2021-present: Within two months of launch there has been a recovery of 90K worth of product that can be sold. ~Trained in ATAC/MADCAT ~Trained in Warehouse Pile Audits.
03/2019 to 03/2020
Customer Service Rep Hilton Grand Vacations Gatlinburg, TN,
  • Directly accountable for maintaining professional and courteous interactions with passengers at all times while providing value-added service.
  • Held responsible for checking in passengers and baggage, accurately weighing passengers and baggage for each flight, loading baggage, boarding aircraft, and walking passengers to terminal from aircrafts.
  • Ensured the safety of passengers by maintaining compliance with company policies/procedures.
  • Utilized excellent communication and listening skills to provide information about flights to customers, make reservations, reschedule passengers, and to resolve issues, problems, or complaints of passengers as they arose.
  • Exhibited exceptional money handling skills while performing cashiering duties and completing sales including processing cash, credit cards, coupons, and vouchers as forms of payment and issuing refunds as necessary.
  • Exercised independent judgment and assumed accountability while acting in the best interest of the company and passengers as well as performed duties, tasks, and responsibilities with minimal supervision or direction.
  • Upheld a positive image of the company while actively contributing to customer service objectives and quality standards by evaluating results, addressing needs, and analyzing/responding to passenger and team feedback.
1995 to 1995
Marketing Support Survey Group, Meczka Marketing Research Consulting, Inc City, STATE,
  • Held fully responsible for demonstrating initiative, strong communication and relationship building skills, and excellent customer service abilities while conducting and documenting surveys.
  • Fully accountable for organizing and reviewing surveys for accuracy as well as for scheduling, training, and supervising other team members to perform surveys.
  • Ensured all responsibilities and duties were performed thoroughly and with a sense of urgency.
  • Demonstrated excellent organizational, time management, and multi-tasking skills with ability to prioritize tasks while utilizing strong interpersonal and communication skills to interact with team members and the public.
  • Displayed excellent ability to complete all tasks in a timely manner, build rapport with individuals from diverse backgrounds, and to support business and survey goals by promoting an environment that achieved results.
  • Recognized by management team for outstanding performance and results, dedication and commitment, team leadership and support, quickly learning new responsibilities, and providing additional support and assistance.
Education and Training
Expected in
Associate of Arts: Liberal Arts
Mt. San Antonio College - Walnut, CA,

Within two months of launching the DPT there has been a recovery of 90K worth of product that can be sold.


~Hazardous Waste Training ~CPR and First Aid

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Resume Overview

School Attended

  • Mt. San Antonio College

Job Titles Held:

  • Learning Ambassador/Problem Solver
  • Customer Service Rep
  • Marketing Support


  • Associate of Arts

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