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lead title processor resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
About Me:

Dedicated Title Processor offering over 2 years of experience in the Title and Mortgage Industry. Seeking opportunities to expand skills while facilitating company growth. Energetic and efficient with excellent time management abilities.

Collaborates cross-functionally with attorneys, lenders and other title agents to resolve issues. Well-organized with hands-on experience in terminology and documentation. Outstanding computer skills. Accomplished at thoroughly reviewing documents such as Multiple Deeds, Vesting phrases, Closing Disclosure, Settlement Statement (ALTA) and multiple documentation used within HELOC, Refinancing and Investment Signing Packages.

Skills
  • Reporting and document management
  • Excellent researching abilities
  • Keep confidentiality, work independently and remain accurate under pressure
  • Windows 11, Microsoft Word, Excel, Adobe, Zoom, Team Meets, Slack, Citrix and Resware proficient
  • Excellent verbal and written communication skills
  • People/leadership/interpersonal skills
  • Complex problem solving skills
  • Ability to work well under pressure and remain flexible to changing schedules and demands
  • Able to establish credibility and be decisive, coupled with the ability to recognize and support the organization's preferences and priorities
  • Ability to organize, prioritize and meet deadlines.
Experience
Lead Title Processor, 10/2019 to Current
Premier APS IncCity, STATE,
  • Receive documentation from multiple parties such as lenders, borrowers, title examiner and Director of Title Services for review.
  • Responsible for opening new files, uploading incoming documents into the system and documenting status of all orders.
  • Answer routine day to day questions received from team.
  • Provide leadership, coaching and mentoring to team.
  • Work on special projects, as required, to meet client expectations and provide divisional cross-training to ensure resources can be allocated when needed.
  • Establishing and maintaining effective procedures for department processes.
  • Training new employees and cross-training existing employees.
  • Conducting weekly or monthly audits of key functions within the department.
  • Performs all internal Quality Control checks on in-house title employees and tracks ratings to measure individual and overall team results. Provides one-on-one coaching when needed in order to improve quality ratings and workflow efficiencies.
  • Assists the Supervisor in the identification of potential process improvements plans and areas where training is required. Works with the Manager to develop a comprehensive training and roll-out process.
  • Creates resources and tools to be utilized within the division for daily processing and business continuity. Establishes a protocol and periodically ensures the resources and tools are being appropriately utilized. Responsible for periodic updates as required.
  • Conduct weekly meetings with department agents, review issue resolutions, new protocols, clients, attorney's, inform agents of needed log ins for all emails, portals, and/or websites needed for correctly processing of files and performing of required duties.
  • Create, track and maintain all agent daily schedules to ensure departments maintain enough agents to process all ques within a timely manner while maintaining within SLA Regulations.
  • Create and maintain all daily and weekly reports required by management to show all progress and/or issues with agents, programs and/or processing procedures.
Lead, Quickbooks Online Payroll, 03/2015 to 08/2018
Frontier CommunicationsCity, STATE,
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Followed staffing strategies to achieve production goals.
  • Performed various troubleshooting tasks to address assembly issues.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
Business Owner, 03/2001 to 11/2014
RAB Painting CorporationCity, STATE,
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
Education and Training
Associate of Arts: Business Administration And Management, Expected in 04/1989 to Seminole Community College - Sanford, FL,
GPA:

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Resume Overview

School Attended

  • Seminole Community College

Job Titles Held:

  • Lead Title Processor
  • Lead, Quickbooks Online Payroll
  • Business Owner

Degrees

  • Associate of Arts

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