Lead Hostess resume example with 2 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I've learned many skills at the jobs my previous employers. I am ready utilize my skills at my new place of employment. I am a very hard worker and I always do my best to go above and beyond. I am a quick learner and am excited to learn.

  • Work ethic
  • Active listening
  • Menu memorization
  • Effective customer upselling
  • Credit card payment processing
  • Courteous demeanor
  • High-energy attitude
  • Problem-solving abilities
  • Organization
  • Exceptional time management
  • Multitasking
Lead Hostess, 01/2020 to 07/2020
Wegmans Food MarketsMiddlesex, NC,
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered questions about food and order statuses for waiting customers.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Customer Service , 11/2019 to 01/2020
Park Hotels & ResortsTysons Corner, VA,

This was a seasonal job that I did during the christmas season. The city of charlestown hires extra staff to help the light show they have go smoothly. I did a number of things such as:

  • Cleaned the park up before, during, and after opening and closing.
  • Helped customers with any questions or concerns they had during their time at the park.
  • Worked concessions; served approximately 60 to 75 customers an hour. Park was open from 5pm to 10pm.
  • Handled money, was in charge of giving correct change and making sure the correct amount of money was in the drawer at the end of the night.
  • Prepped the concessions before the park opened.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Server, 11/2018 to 11/2019
Cafe RioTooele, UT,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
Cook, 04/2017 to 08/2017
62 TwistCity, STATE,
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
Education and Training
GED: , Expected in 05/2020
Charlestown High School - Charlestown, IN,
  • Graduated with an associates degree.
  • 4.2 GPA
  • National Honors Society Member
  • Summa cum laude graduate

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Resume Overview

School Attended

  • Charlestown High School

Job Titles Held:

  • Lead Hostess
  • Customer Service
  • Server
  • Cook


  • GED

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