Lead Hostess resume example

This was a seasonal job that I did during the christmas season. The city of charlestown hires extra staff to help the light show they have go smoothly. I did a number of things such as:

• Cleaned the park up before, during, and after opening and closing.
• Helped customers with any questions or concerns they had during their time at the park.
• Worked concessions; served approximately 60 to 75 customers an hour. Park was open from 5pm to 10pm.
• Handled money, was in charge of giving correct change and making sure the correct amount of money was in the drawer at the end of the night.
• Prepped the concessions before the park opened.
• Consulted with customers to determine best methods to resolve service and billing issues.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Plated food and assessed plate presentation to maintain highest standard of food quality.
• Greeted newly seated guests quickly and efficiently.
• Calculated charges, issued table checks and collected payments from customers.

• Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
• Grilled and deep fried various foods, including meats, potatoes and fish.
• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
• Replenished food items from inventory and rotated ingredients to use oldest products first.