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Lead Hostess Resume Example

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LEAD HOSTESS
Summary

Reliable Banquet Server with aptitude for efficient and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike. Proactive Banquet Server known for maintaining polite and professional demeanor even under stress. Offering expertise in wine and spirits, superior memory and 2 years of experience. Detail-focused approach to rolling out full food services. Enthusiastic Banquet Server with 6 years of experience in food service. Proficient in handling food according to health guidelines and transporting trays without error. Superior grooming standards and excellent customer service. Goal-focused Banquet server with 6 years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.

Skills
  • Attention to detail.
  • Organizational skills.
  • Communication skills
  • Critical thinking
  • Customer service
  • Team leader
  • Managing
  • Public relations understanding
  • Business development
  • Market strategies
Experience
Company Name | City, StateLead Hostess08/2020 - Current
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Answered telephone to provide dining information and take party reservations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Company Name | City, StateChef De Partie09/2018 - 07/2020
  • Performed mise en place daily to efficiently prepare signature dishes.
  • Managed food usage with proper stock rotation to prevent spoilage.
  • Removed expired food and beverages from kitchen and stockroom and coordinated proper disposal.
  • Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
  • Abided by company standards in terms of portion and serving sizes.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Created exciting dishes at competitive prices to attract clientele and increase revenue.
  • Plated completed foods paying special attention to overall presentation and necessary garnishes.
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
  • Adjusted seasonal plans to source local ingredients and align special dishes with area events.
Company Name | City, StateBanquet Server06/2019 - 01/2020
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Company Name | City, StateEvent Coordinator Intern05/2017 - 09/2018
  • Scheduled and booked reservations, managed transportation and secured venues for events with up to a certain amount of participants.
  • Marketed and publicized weddings and other special events in social calendars.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Managed client correspondence, record tracking, conference and event logistics.
  • Maintained close communication with clients to mitigate service issues.
  • Managed catering services, audio-visual services and housekeepers.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
Education and Training
Columbia College Chicago | City, StateBachelor of Arts in Fashion Merchandising,
Le Cordon Bleu College Of Culinary Art - Portland | CityAssociate of Arts in Culinary Arts06/2015
DeVry University | City, StateBachelor of Science in Business ManagementExpected in 06/2021
Languages
Bilingual: French, creole, Spanish (Moderate), English
Websites, Portfolios, Profiles
  • www.nwamagazines.com
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Resume Overview

School Attended

  • Columbia College Chicago
  • Le Cordon Bleu College Of Culinary Art - Portland
  • DeVry University

Job Titles Held:

  • Lead Hostess
  • Chef De Partie
  • Banquet Server
  • Event Coordinator Intern

Degrees

  • Bachelor of Arts in Fashion Merchandising,
    Associate of Arts in Culinary Arts
    Bachelor of Science in Business Management

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