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lead hostess resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hello my name is Jessica Claire ( I do go by Theresa) and I'd like to join your team. I am a reliable individual who takes pride in completing my assignments in a timely manner. All while ensuring the job is done responsibly and respectively. Being around people whether they're customers or coworkers has never been a problem for me. I'm a hardworking individual offering 9 years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills.

Skills
  • Check payment processing
  • Hors d'oeuvres service
  • Special dietary requirements
  • High-volume dining
  • Effective customer upselling
  • Food inspection
  • Dining crew workflow optimization
  • Buffet setup and takedown
  • Menu memorization
  • Table Bussing
  • Price memorization
  • Service prioritization
  • Safe food handling
  • Dining customer service
Experience
10/2013 to 08/2020
Lead Hostess Affinity Living Group Snow Hill, NC,
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
07/2009 to 10/2013
Dietary Aide Churchill Estates Retirement Community City, STATE,
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Reported and documented resident changes in consumption or behaviors.
  • Stocked food and other supplies for main kitchen and units.
  • Cleaned and maintained dining room during and after each meal service.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
  • Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
  • Guided individuals and families in food selection, preparation and menu planning based upon nutritional needs and established guidelines.
  • Received, stored and distributed food and supplies promptly, checking orders for accuracy.
  • Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
06/2009 to 06/2009
Stroller Storage Manager University Of Oregon City, STATE,
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Assessed needs and allocated resources to meet demand.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Consistently met company and department objectives within budget and time constraints.
  • Created and enforced policies and procedures for entire logistics team.
  • Identified opportunities to reduce cost and improve productivity.
Education and Training
Expected in
: Dental Hygiene
Lane Community College - Eugene, OR
GPA:
Expected in 06/2009
High School Diploma:
Churchill High School - Eugene, OR
GPA:

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Resume Overview

School Attended

  • Lane Community College
  • Churchill High School

Job Titles Held:

  • Lead Hostess
  • Dietary Aide
  • Stroller Storage Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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