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Lead Hostess Resume Example

Resume Score: 80%

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LEAD HOSTESS
Summary

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Skills
  • Safe food handling
  • Seating assignment preparation
  • Service prioritization
  • Effective customer upselling
  • Menu memorization
  • Supervision
Experience
Lead HostessMay 2019 to Current
Great Wolf Lodge - Grapevine, TX

I worked in two restaurants as a host in the Grapevine Great Wolf Lodge, the buffet and the steak house. I also did room service deliveries for deserts and wine. It was a fast passed environment where I had to not only greet and seat guests, but frequently also serve drinks and buss tables due to the influx of people. I was required to always have a smile on my face and be extremely friendly in order to enhance the customer experience and make sure their stay at the hotel as a whole was amazing in every aspect. I worked nights so I had to do opening and closing duties as there was no afternoon shift.

  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Designed custom private function and banquet packages to accommodate groups of up to 40, including business dinners, sales presentations, club meetings, weddings and charity events.
  • Assisted servers by taking guests drink orders.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Tracked seated guests and available seating using [System].
  • Checked dining and serving areas every hour to verify proper cleanliness and readiness for guests.
  • Notified servers after seating parties in section for prompt service.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Helped to plan and execute parties for more than 6 guests, including coordinating menus and preparing tables.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Golf CoachApr 2018 to Aug 2018
First Tee of Fort Worth - Fort Worth, TX

Taught kids golf skills and preparation for tournaments and life. Helped them learn the game of golf, better their swing and techniques, and spent 8 hours a day with them in camps teaching them life skills that the game of golf helps represent, as well as the First Tee as a whole.

  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Improved player health by optimizing nutritional plans and recommending enhanced life choices.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Lead HostessJun 2017 to Dec 2017
Mellow Mushroom - Southlake, TC

Opened doors, greeted and sat guests with menus and silverware, bussed tables, cleaned restrooms, rolled silverware, sometimes dishes and running food.

  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Placed reservations through phone and email into the iPad.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Answered telephone to provide establishment information and take party reservations.
  • Assisted servers by taking guests drink orders, and running food.
  • Cleaned seating area and checked restrooms every hour.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
  • Tracked seated guests and available seating using ipad.
  • Notified servers after seating parties in section for prompt service.
  • Checked dining and serving areas each time someone new walked in to verify proper cleanliness and readiness for guests.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Education and Training
Sophomore in College2020School of The Art Institute of Chicago - Chicago, IL

33 hours completed

I graduated from Grapevine High School in 2019, and I am currently enrolled at the School of the Art Institute of Chicago. I just completed my freshman year and have plans to continue in the fall for my sophomore year.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Great Wolf Lodge
  • First Tee of Fort Worth
  • Mellow Mushroom

School Attended

  • School of The Art Institute of Chicago

Job Titles Held:

  • Lead Hostess
  • Golf Coach

Degrees

  • Sophomore in College 2020

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