(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated, enthusiastic professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Time Management
  • Customer Service
  • Microsoft Office
  • Editing and Proofreading
  • Verbal and Written Communication
Wake Technical Community College Raleigh, NC Expected in No Degree : Business Administration And Management - GPA :
East Wake High School Wendell, NC Expected in 06/1987 High School Diploma : - GPA :
Work History
Abila - Lead Communications Specialist/Engagement Specialist
Saint Petersburg, FL, 07/2012 - Current
  • Handle inbound contacts and provided customer service according to policies and procedures.
  • Assist in providing accurate email communications to our physicians.
  • Improved team efficiency via training in sales, marketing and promotions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • problems swiftly.
  • problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Directed staff and managed annual capital budget.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Waste Pro Usa, Inc. - Receptionist/Office Coordinator
Hernando, FL, 10/2003 - 06/2012
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Kept records in CRM to maintain customer data.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Organized and transferred incoming mail and checked correctness of outgoing mail.
Helzberg Diamonds - Office Manager
City, STATE, 09/2001 - 10/2003
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.

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School Attended

  • Wake Technical Community College
  • East Wake High School

Job Titles Held:

  • Lead Communications Specialist/Engagement Specialist
  • Receptionist/Office Coordinator
  • Office Manager


  • No Degree
  • High School Diploma

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