Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
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Experience
Lead Cargo Agent, 08/2020 - Current
National Vision – Peoria, AZ,
National Vision – Peoria, AZ,
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
- Transported stock, freight and materials to production and storage areas using right equipment.
- Attached address labels, identification codes and shipping instructions to containers.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Validated load plans, cargo cleanliness and transportation documentation.
- Retrieved stored items and traced lost shipments, when necessary.
Assistant Manager , 04/2018 - Current
Ncr Corporation – Gainesville, GA,
Ncr Corporation – Gainesville, GA,
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Supervisor Teller, 04/2017 - 01/2018
Amerika Samoa Bank – City, STATE,
Amerika Samoa Bank – City, STATE,
- Supplied tellers with coin and currency.
- Verified amounts and integrity of every check or funds transfer.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Examined checks for identification and endorsement.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Reported daily averages and shortages to operations department.
- Managed customer referrals to help financial services team members capitalize on sales changes.
Customer Service Supervisor, 09/2009 - 03/2017
Westpac Bank Samoa Limited – City, STATE,
Westpac Bank Samoa Limited – City, STATE,
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- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to in-person and online customers to improve company customer service ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education and Training
Bachelor Degree: Managements, Expected in 01/2016
National University of Samoa - ,
National University of Samoa - ,
Foundation Certificate: , Expected in 01/2009
University of the South Pacific - ,
University of the South Pacific - ,
Certificate of Computer Studies: , Expected in 01/2008
Pesega Centre of Studies - ,
Pesega Centre of Studies - ,
Pacific Senior School Certificate (PSSC) : , Expected in 01/2007
Palalaua College - ,
Palalaua College - ,
Samoa School Certificate (SSC: , Expected in 01/2002
Siumu Primary School - ,
Siumu Primary School - ,
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School Attended
- National University of Samoa
- University of the South Pacific
- Pesega Centre of Studies
- Palalaua College
- Siumu Primary School
Job Titles Held:
- Lead Cargo Agent
- Assistant Manager
- Supervisor Teller
- Customer Service Supervisor
Degrees
- Bachelor Degree
- Foundation Certificate
- Certificate of Computer Studies
- Pacific Senior School Certificate (PSSC)
- Samoa School Certificate (SSC
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