Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Client coordination
  • Freight bills preparation
  • Cargo shipment inspections
  • Goods assembly
  • Performance optimization
  • Relationship management
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Teambuilding
Lead Cargo Agent, 08/2020 - Current
National Vision Peoria, AZ,
  • Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
  • Transported stock, freight and materials to production and storage areas using right equipment.
  • Attached address labels, identification codes and shipping instructions to containers.
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Retrieved stored items and traced lost shipments, when necessary.
Assistant Manager , 04/2018 - Current
Ncr Corporation Gainesville, GA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Supervisor Teller, 04/2017 - 01/2018
Amerika Samoa Bank City, STATE,
  • Supplied tellers with coin and currency.
  • Verified amounts and integrity of every check or funds transfer.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Examined checks for identification and endorsement.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Prepared official checks for customer and internal bank needs.
  • Reported daily averages and shortages to operations department.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
Customer Service Supervisor, 09/2009 - 03/2017
Westpac Bank Samoa Limited City, STATE,
  • C
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education and Training
Bachelor Degree: Managements, Expected in 01/2016
National University of Samoa - ,
Foundation Certificate: , Expected in 01/2009
University of the South Pacific - ,
Certificate of Computer Studies: , Expected in 01/2008
Pesega Centre of Studies - ,
Pacific Senior School Certificate (PSSC) : , Expected in 01/2007
Palalaua College - ,
Samoa School Certificate (SSC: , Expected in 01/2002
Siumu Primary School - ,

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School Attended

  • National University of Samoa
  • University of the South Pacific
  • Pesega Centre of Studies
  • Palalaua College
  • Siumu Primary School

Job Titles Held:

  • Lead Cargo Agent
  • Assistant Manager
  • Supervisor Teller
  • Customer Service Supervisor


  • Bachelor Degree
  • Foundation Certificate
  • Certificate of Computer Studies
  • Pacific Senior School Certificate (PSSC)
  • Samoa School Certificate (SSC

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