Kennel Assistant Resume Example
Love this resume?Build Your Own Now
KENNEL ASSISTANT
Summary
Technologically-savvy customer service associate with proven patience, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Skills
|
|
Experience
Dove Lewis | Portland , ORKennel Assistant02/2015 - 02/2016
- Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Bathed animals to remove dust, debris or contaminants and maintain well being.
- Administered medications to animals with meals or treats.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Checked pets in/out of the boarding facility and made reservations on our computer systems.
- Processed cash and credit card payments.
Tropicana Entertainment | Saint Louis , MOFront Desk Clerk04/2016 - 03/2018
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Reviewed account information and individual customer charges to produce correct bills.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Responded to inquiries and room requests made online, by phone or email.
- Input customer data using Oracle and Hotel Property Management software and made immediate updates to reflect room changes.
- Set guest and group reservations and processed check-ins and check-outs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Managed all front desk operations for busy high-volume hotel.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Lowes | Las Cruces , NMContact Center Agent03/2018 - 12/2019
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Worked with managers to develop service improvement initiatives.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Trained new employees each quarter in procedures and policies in order to maximize team performance.
- Documented conversations with customers to track requests, problems and solutions.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Kept detailed records of customer accounts, including actions taken, issues resolved and product information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Consulted with customers regarding their window and door needs, addressing product defects and warranty concerns.
- Assisted with the identification, development, and implementation of programs and policies to support internal and external customer satisfaction.
Education and Training
Iowa Connections Academy High School | City, StateHigh School Diploma01/2018
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Length
Resume Overview
- Iowa Connections Academy High School
Job Titles Held:
- Kennel Assistant
- Front Desk Clerk
- Contact Center Agent
Degrees
- High School Diploma
Similar Resumes
