SEARCH

Kennel Assistant Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
KENNEL ASSISTANT
Summary

Technologically-savvy customer service associate with proven patience, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Skills
  • Patience
  • Organizational strengths
  • Cross-functional collaboration
  • Ability to work as a team or independently
  • Strong attention to detail
  • Ability to relay information accurately to others
  • High-energy attitude
  • Call center experience
  • Employee coaching
  • Customer service
  • Microsoft Office expertise
  • Technologically savvy
  • Inbound and outbound calling
  • Money Handling
  • Credit card payment processing
  • Project management abilities
  • Effective planning
  • Issue handling
  • Oral and writing communication
  • Microsoft Office
  • Team collaboration
  • Listening skills
Experience
Black Oak Boarding | Pella, IAKennel Assistant02/2015 - 02/2016
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Bathed animals to remove dust, debris or contaminants and maintain well being.
  • Administered medications to animals with meals or treats.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Checked pets in/out of the boarding facility and made reservations on our computer systems.
  • Processed cash and credit card payments.
Country Inns & Suites By Carlson | Pella, IAFront Desk Clerk04/2016 - 03/2018
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Reviewed account information and individual customer charges to produce correct bills.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Responded to inquiries and room requests made online, by phone or email.
  • Input customer data using Oracle and Hotel Property Management software and made immediate updates to reflect room changes.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Managed all front desk operations for busy high-volume hotel.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Pella Corporation | Pella, IAContact Center Agent03/2018 - 12/2019
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and product information.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Consulted with customers regarding their window and door needs, addressing product defects and warranty concerns.
  • Assisted with the identification, development, and implementation of programs and policies to support internal and external customer satisfaction.
Education and Training
Iowa Connections Academy High School | Anita, IAHigh School Diploma01/2018
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Black Oak Boarding
  • Country Inns & Suites By Carlson
  • Pella Corporation

School Attended

  • Iowa Connections Academy High School

Job Titles Held:

  • Kennel Assistant
  • Front Desk Clerk
  • Contact Center Agent

Degrees

  • High School Diploma

Similar Resumes

View All
Kennel-Assistant-resume-sample

Kennel Assistant

Animal Health Care Center

Middlebourne, West Virginia