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Kennel Assistant Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Skills
  • Relationship selling
  • Dispute mediation
  • Inventory control procedures
  • Merchandising knowledge
  • Retail loss prevention
  • Cash handling accuracy
  • Time management ability
  • Product Sales
  • Cash register operation
  • Active listening
  • B2B sales and customer service
  • Customer service
  • Outgoing personality
  • Listening skills
  • Excellent communication skills
  • Reliable and punctual
  • Energetic self-starter
  • Sales expertise
  • Retail merchandising expertise
  • Customer- and service-oriented
  • Verbal/written communication
  • Negotiations
  • Strategic planning
  • Reading comprehension skills
  • Written and oral communication skills
  • Team player mentality
Experience
01/2020 to Current Kennel Assistant Ethos Veterinary Health Llc | Wheat Ridge, CO,
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Controlled anxious or aggressive animals by separating the animal from the others.
  • Picked up dog waste using bags to dispose of properly.
  • Cleaned up after animal accidents or incidents.
  • Walked animals outside for potty breaks 3-6 times per shift to avoid accidents in play areas and on bedding.
  • Washed animals' food and water bowls.
  • Fed and refreshed water for animals staying in kennels on regular eating schedules.
  • Identified animal health concerns and discussed problems with owners.
  • Documented and reported issues or incidents with animals by communicating with owners and managers.
  • Administered medications to animals with meals or treats.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
  • Performed opening and closing duties, including detailed floor cleaning and yard cleaning.
  • Sanitized floors and other surfaces to provide sterile environment.
  • Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
06/2018 to 10/2019 Sales Associate Rack Room Shoes Inc. | Terrell, TX,
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Negotiated and closed deals with minimal oversight.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of 15-50 customers per day by responding to inquiries and locating products.
  • Offered product and service consultations and employed upselling techniques.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Processed orders through system and coordinated product deliveries.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Recommended merchandise to customers based on needs and preferences.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Assisted customers by finding needed apparel items and checking inventory for items at other locations.
  • Educated customers on product and service offerings.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
09/2018 to 02/2019 Sales Associate Rack Room Shoes Inc. | The Woodlands, TX,
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Negotiated and closed deals with minimal oversight.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped average of 20-30 customers per day by responding to inquiries and locating products.
10/2016 to 03/2017 Sales Associate Rack Room Shoes Inc. | Towson, MD,
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Offered product and service consultations and employed upselling techniques.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
Education and Training
Expected in 05/2018 High School Diploma | Morgantown High School, Morgantown, WV, GPA:

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Resume Overview

School Attended
  • Morgantown High School
Job Titles Held:
  • Kennel Assistant
  • Sales Associate
  • Sales Associate
  • Sales Associate
Degrees
  • High School Diploma

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