Kennel Assistant resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Skilled Kennel/Administrative assistant of two years with over ten years of experience in sales and care of animals. Proven expertise in managing teams, assignments, and care of patrons/pets. Good communication, observational, and teamwork abilities. MS Office experience of over ten years. Writing and editing experience of over ten years.
Skills
Exercising and playing
Customer Service
Stock Rotation
Problem Resolution
Communications
Team Building
Inventory Management
Team Management
Project Organization
Entry Management
Product Pick
Billing Adjustments
Security Systems
Supervision
MS Office
Organization
Experience
02/2018 to Current
Kennel AssistantEthos Veterinary Health Llc – Honolulu, HI,
Created and maintained spreadsheets and developed administrative and logistical reports.
Managed scheduling for 3 staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Processed financial documents including contracts, expense reports and invoices.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Guided administrative and professional staff through computer and software problems.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Collected and documented animal information such as weight, size, physical condition and food intake.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Sanitized floors and other surfaces to provide sterile environment.
Picked up dog waste using bags to dispose of properly.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Walked dogs 3 times per day for amount of time suitable for size and age.
Fed and refreshed water for animals staying in kennels on regular eating schedules.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Identified animal health concerns and discussed problems with owners.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
09/2019 to 12/2019
Front Desk ClerkConcord Hospitality – Beaufort, NC,
Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Maintained clean and presentable reception area to maintain professional business reputation.
Reviewed account information and individual customer charges to produce correct bills.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
10/2017 to 02/2018
CashierBurger King Corporation – Sandusky, OH,
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Properly verified customer identification for alcohol or tobacco purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
04/2017 to 10/2017
CashierBurger King Corporation – Savoy, IL,
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed customer payments quickly and returned exact change and receipts.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Expected in 06/2014
High School Diploma: Frewsburg Junior-Senior High School - Frewsburg, NY GPA:
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