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journeyman communications specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Enthusiastic communications professional seeking to leverage experience in promoting companies in positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform general public of promotions and initiatives and influence targeted audiences. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Detail-Oriented
  • Customer Service
  • Problem-Solving
  • Corporate Events Planning
  • Creative Strategies
  • Digital Communications
  • Google Analytics
  • Verbal and Written Communication
  • Social Media Management
  • Team Management
  • Web Content Updates
  • Problem Solving
  • CATT tasking
  • Time Management
  • Internal Communications
Experience
Journeyman Communications Specialist, 08/2022 to 03/2023
Lazard LtdCharlotte, NC,
  • Executed communications strategies by using deliverables to drive employee engagement.
  • Collaborated with team to promote, plan and organize communication materials.
  • Coordinated with communications team to post and distribute cross-platform content.
  • Utilized digital and computer software to upload, post or edit online content.
  • Monitored communications calendars and deadlines to adhere to deadlines.
  • Liaised with cross-functional departments to develop communications materials for various business processes.
  • Served on senior leadership team to advocate for communications department's needs.
  • Researched methods to improve CRM usage.
Communications Assistant, 10/2021 to Current
Marsden Holding LlcPark Forest, IL,
  • Monitored communications calendars and deadlines to adhere to deadlines.
  • Created and implemented marketing and communications plans.
  • Increased social media traction by 1.2% monthly.
  • Utilized websites and social media platforms to produce video presentations.
  • Provided comprehensive writing and editing services for complex projects involving web and other media platforms.
  • Implemented results-driven multimedia communications plans from 15% to 38%.
  • Maintained personal and professional growth and development through seminars and professional affiliations to stay current with legal issues and latest trends.
  • Worked with management to prepare content for branded assets.
  • Developed and operated organization’s public website and social media
    accounts which include but not limited to Twitter, Facebook, Instagram.
  • Served as the organization’s sole subject matter expert for all digital media
    and mass communication.
  • Created and managed organization’s in-depth electronic newsletter which
    ensures wide distribution and up-to-date current activities and events.
  • Synchronized and coordinated meetings and high-level engagements with
    award winning external media sources such as the Baltimore Sun.
  • Participated in senior-level discussion focused on “nonprofits issues in the metropolitan area” with local television and radio stations such as
    Washington Fox 5, WPGC and WHUR.
Shift Supervisor, 08/2018 to Current
Cardinal Logistics Management, Inc.Atlanta, GA,
  • Completed opening and closing duties to facilitate business operations.
  • Reinforced rules to promote superior employee performance.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Collaborated with team members to improve performance and implement training updates.
  • Served as a site talent manager responsible for recruiting, interviewing, hiring, and mentoring new team members, while working closely with company's human resources department.
  • Resolved customer complaints to senior management by 5% monthly.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents by 50%.
  • Lead nine team members in the performance of their daily duties in an
    extremely high demand consumer location.
  • Created a cohesive and flexible team that delivers an outstanding level of
    quality and customer service.
  • Managed Order Fulfillment processes which includes managing location
    inventory and stockage levels, product ordering processing and customer
    satisfaction.
Customer Service Representative, 06/2017 to 08/2018
General DynamicsCity, STATE,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered on average 90 inbound calls, 18 chats and 25 emails daily to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld privacy and security requirements for customer information.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Deescalated customer concerns, issues and requirements to supervisors for immediate rectification by 5%.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Received accolades for ar exceeded the company's rigid productivity standards of 80% levels.
  • Completed comprehensive surveys in support of customer satisfaction and process improvement.
Education and Training
Bachelor of Science: Marketing, Expected in 05/2019 to Bowie State University - Bowie, MD
GPA:
  • Bowie State University Cheerleader Captain of 32 active members
  • Student Government Association Junior Class Event Planner
  • Completed extensive coursework in technical writing, marketing strategies and information for management

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Resume Overview

School Attended

  • Bowie State University

Job Titles Held:

  • Journeyman Communications Specialist
  • Communications Assistant
  • Shift Supervisor
  • Customer Service Representative

Degrees

  • Bachelor of Science

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