Jewelry Consultant resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I am looking for an environment that I can grow in, while working with a team. I am very flexible with scheduling and am willing to help out in anyway I can. I also have open availability for weekends! Being a very outgoing and positive person, I really work well with anyone as I can uplift those around me!
Skills
Item Ticketing and Pricing
Building Customer Relationships and Loyalty
Store Policies and Procedures
Effective Customer Communication
Sales and Promotions
Meeting Sales Goals
Store Presentation
Security Practices
Building Customer Loyalty
Energy and Physical Stamina
Flexible Hours
Team Support
Cash Control
Customer Care
Work History
Jewelry Consultant, 04/2022 to 10/2022 The Hotel At Auburn University – Auburn, AL,
Greeted customers, helped locate merchandise and suggested suitable options.
Completed store opening and closing procedures as per company guidelines.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Performed general maintenance and light cleaning of showroom.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Displayed merchandise by arranging in appealing ways to boost sales.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Mentored new sales associates on store return policies and customer service techniques.
Tracked down hard-to-find merchandise at diverse locations.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Barista, 06/2019 to 01/2022 The Hotel At Auburn University – Auburn, AL,
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Recommended products based on solid understanding of individual customer needs and preferences.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Constantly expanded personal knowledge of coffee styles and varieties.
Educated coworkers and customers about new products.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Upsold specialty items with beverages, increasing store sales.
Developed and demonstrated skillful and creative latte art to engage customers.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Barista, 06/2016 to 06/2018 The Hotel At Auburn University – Auburn, AL,
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Barista, 01/2018 to 02/2018 Panthers Grounds – City, STATE,
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma: , Expected in 06/2018 Stanwood High School - Stanwood, WA GPA:
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