LiveCareer-Resume

Jewelry Consultant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I am looking for an environment that I can grow in, while working with a team. I am very flexible with scheduling and am willing to help out in anyway I can. I also have open availability for weekends! Being a very outgoing and positive person, I really work well with anyone as I can uplift those around me!

Skills
  • Item Ticketing and Pricing
  • Building Customer Relationships and Loyalty
  • Store Policies and Procedures
  • Effective Customer Communication
  • Sales and Promotions
  • Meeting Sales Goals
  • Store Presentation
  • Security Practices
  • Building Customer Loyalty
  • Energy and Physical Stamina
  • Flexible Hours
  • Team Support
  • Cash Control
  • Customer Care
Work History
Jewelry Consultant, 04/2022 to 10/2022
The Hotel At Auburn UniversityAuburn, AL,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Completed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Performed general maintenance and light cleaning of showroom.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Barista, 06/2019 to 01/2022
The Hotel At Auburn UniversityAuburn, AL,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Educated coworkers and customers about new products.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Barista, 06/2016 to 06/2018
The Hotel At Auburn UniversityAuburn, AL,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
Barista, 01/2018 to 02/2018
Panthers GroundsCity, STATE,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma: , Expected in 06/2018
Stanwood High School - Stanwood, WA
GPA:

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Resume Overview

School Attended

  • Stanwood High School

Job Titles Held:

  • Jewelry Consultant
  • Barista
  • Barista
  • Barista

Degrees

  • High School Diploma

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