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Jewelry Associate Resume Example

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C
JEWELRY ASSOCIATE
Summary

Responsible and friendly C.S.R able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Upbeat, customer-focused Sales Associate with 20+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Jewelry
  • Seminars and workshops
  • Mentoring and training
  • Product branding
  • Customer Interaction
  • Problem Solving
  • De-escalation
  • Cleaning and maintenance
  • Product knowledge
  • Customer experiences
  • Counter business
  • Diamond and gem knowledge
  • Counter maintenance
  • Team building
Experience
Jewelry Associate
Tucson, AZCopper Creations/Aug 2019 to Current
  • Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
  • Exceeded customer expectations by delivering unwavering commitment to excellence.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Remained current and knowledgeable of industry trends to identify opportunities to maximize sales within market.
  • Explained features and benefits of diamonds and other fine gemstones to educate and inform customers about quality.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Maintained up-to-date knowledge of all product categories.
  • Responded in a timely manner to customer inquiries, needs and problems.‪
  • Educated customers on benefits of diamonds and other high-quality products.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
  • Promoted company's image in positive manner to customers, delivering superior customer service experience.
  • Collected customer data to build relationships and personalize future client development opportunities.
  • Delivered high quality, value, expertise and superior customer service.
  • Used product knowledge to assist and suggest products to customers.
  • Upheld consistent visual merchandising standards.
Customer Service Cashier
Tucson, AZWalmart Neighborhood Market/Apr 2018 to Aug 2019
  • Redeemed coupons and cross-sold products.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Customer Service Representative
Tucson, AZC3 Connections/May 2017 to Apr 2018
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Cashier Team Lead
Wilmington, DEWawa/Jul 2011 to Apr 2017
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Helped customers find specific products, answering questions and offering advice.
  • Worked closely with front-end staff to assist customers.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Stayed up to date on current item discounts to support promotions.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
High School DiplomaPennsville Memorial High SchoolJun 1991Pennsville, NJ
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Resume Overview

Companies Worked For:

  • Copper Creations
  • Walmart Neighborhood Market
  • C3 Connections
  • Wawa

School Attended

  • Pennsville Memorial High School

Job Titles Held:

  • Jewelry Associate
  • Customer Service Cashier
  • Customer Service Representative
  • Cashier Team Lead

Degrees

  • High School Diploma

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