Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Merchandising
Conflict resolution
Retail Sales
Team development
Quotas and goals
Jewelry storage
Microsoft applications proficiency
Problem resolution
Customer assistance
Cash register operations
Education
Hartnell CollegeSalinas, CAExpected in 05/2022 ā āAssociate of Science:Psychology - GPA:
Work History
The Tjx Companies, Inc. - Jewelry Associate Delray Beach, FL, 10/2019 - 12/2019
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Cleaned jewelry cases each day by dusting and using glass cleaner.
Completed store opening and closing procedures as per company guidelines.
Greeted customers, helped locate merchandise and suggested suitable options.
Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Dollar Tree - Sales Floor Associate Phenix City, AL, 06/2019 - 08/2019
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Greeted customers, helped locate merchandise and suggested suitable options.
Educated customers on promotions to enhance sales.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Approached browsing customers to initiate conversations to determine buying preferences.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Xlfleet - Sales Associate Quincy, IL, 02/2018 - 09/2018
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Educated customers on promotions to enhance sales.
Arby's, Llc - Crew Member Jackson, MI, 05/2017 - 09/2017
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Worked closely with [Job title] to solve problems and handle customer concerns.
Checked completed orders for accuracy and bagged meals for easy carrying.
Performed shift change tasks each day to keep store efficient and neat.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Prepared and expedited food orders to support waitstaff and other team members.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
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