LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Merchandising
  • Conflict resolution
  • Retail Sales
  • Team development
  • Quotas and goals
  • Jewelry storage
  • Microsoft applications proficiency
  • Problem resolution
  • Customer assistance
  • Cash register operations
Education
Hartnell College Salinas, CA Expected in 05/2022 Associate of Science : Psychology - GPA :
Work History
The Tjx Companies, Inc. - Jewelry Associate
Delray Beach, FL, 10/2019 - 12/2019
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Cleaned jewelry cases each day by dusting and using glass cleaner.
  • Completed store opening and closing procedures as per company guidelines.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Dollar Tree - Sales Floor Associate
Phenix City, AL, 06/2019 - 08/2019
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Educated customers on promotions to enhance sales.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Xlfleet - Sales Associate
Quincy, IL, 02/2018 - 09/2018
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Educated customers on promotions to enhance sales.
Arby's, Llc - Crew Member
Jackson, MI, 05/2017 - 09/2017
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.

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Resume Overview

School Attended

  • Hartnell College

Job Titles Held:

  • Jewelry Associate
  • Sales Floor Associate
  • Sales Associate
  • Crew Member

Degrees

  • Associate of Science

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