Itil Expert Resume Examples

Strongly skilled and dedicated ITIL Expert with a superior work ethic and client satisfaction record. Widely and deeply knowledgeable in all aspects of ITIL management and coordination. Adept multitasker able to bring a high number of simultaneous projects to completion with accuracy and professionalism.

• Wide experience in application configuration support
• Superior facility with ITIL V3 processes and life cycles
• Exceptional grasp of automated database reporting tools
• Strong oral and written communication abilities
• High organization and presentation skills
• Outstanding grasp of ITIL principles and processes

• Assist with engineering and architecture programming processes.
• Conduct gap analysis on current infrastructure programs.
• Contribute to architectural cross-function sessions and meetings.
• Maintain current proficiency in evolving engineering and communication programs.
• Research current ITIL standards and architecture integration processes.
• Review and recommend ITIL process improvements.

• Resolved business issues and complaints in accordance with appropriate professional standards.
• Upheld organizational goals in architecture maintenance.
• Conducted process audits and furnished ITIL process owner support.
• Collaborated with MSC staff members in ITIL framework implementation.
• Improved process quality in coordination with team members.
• Maintained and updated customer business issues maps.