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IT Software Trainer/Supervisor Resume Example

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IT SOFTWARE TRAINER/SUPERVISOR
Executive Summary
Highly motivated manager with over twenty years of Sales and Operational experience in medium to large organizations. Experienced in working within both union and non-union environments. Especially skilled at building effective, productive working relationships with multiple internal departments and key business customers. Excellent written and oral communication skills as well as a strong record of producing results on projects.
Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Knowledgeable in WMS
  • Change management
  • Cross-functional team management
  • Supervision and training

Familar with OSHA and DOT regulations
Professional Experience
IT Software Trainer/Supervisor 01/2008 to Current Blue Line Food Service Distribution Farmington Hills, MI
  • Key member of the Power Warehouse Software (WMS) Implementation team and training leader of the most complicated component of the software.
  • Main contact for problem solving (help desk) and support of warehouses currently utilizing Power Warehouse software (WMS).
  • Successfully launched 15 locations with New Warehouse Management System(WMS) Tested various aspects of software upgrade of WMS program and was liaison between the user group and the program install team.
  • Liaison between various operational groups as to how WMS will integrate with current and future delivery systems.
  • Suggested various enhancements to better streamline WMS software through modifications of the original software program.
  • Tested and documented results of enhancements of WMS software.
  • Worked closely in a supervision role with corporate warehouse leadership to initially install, learn and train warehouse staff on Power Warehouse (WMS) software with voice picking enhancement.
Senior Account Manager 01/2008 to 10/2008 Coca-Cola Bottling of Michigan Belleville, MI
  • Managed a group of retail customers within a geographical territory that included large supermarkets and chain stores.
  • Led department in sales through first 3 quarters, with an increase of 12% over prior year.
  • Led department in incentives and bonuses by surpasing sales goals and targets through first 3 quarters.
  • Leveraged key beverage partners, such as Vitamin Water, to gain additional business within assigned territory.
On-Premise Account Manager 01/2007 to 01/2008 Coca-Cola Bottling of Michigan Belleville, MI
  • Responsible for a geographical area consisting of over 200 current accounts.
  • Was also charged with gaining new business within the assigned territory.
  • Duties included account maintenance of such key customers as: Cabela's, St.
  • Joseph Mercy Hospital (Ann Arbor), University of Michigan- Ann Arbor, University of Michigan Hospital and Eastern Michigan University.
  • Page 2 - Richard Field On-Premise Account Manager continued- Faced challenges with improving sales volume while meeting the new restrictive American Beverage Association (ABA) guidelines for school districts in regards to the selling of soft drinks.
  • Sales figures for the time period reflected an 8% growth over prior year's figures due to the ability to sell in new competitive products in place of soft drinks.
Operations Supervisor 01/2002 to 01/2007 Coca-Cola Bottling of Michigan Belleville, MI
  • Distribution (Transportation) supervisor overseeing a $5.0M annual operation consisting of 12 union distribution drivers and 2 support personnel.
  • Operational budget was $750,000 per year.
  • Managed and oversaw over 20% growth of department.
  • Implemented a new distribution system for department to more efficiently service the customer.
  • System upgrades using up to date technology to further enhance productivity within the union workforce.
  • Executed programs that led to an 11% reduction in labor costs.
  • Utilized salaried personnel, who had down time, through a project to increase customer service without over burdening union staff.
  • Stayed within union guidelines to avoid work related grievances.
  • Implemented policies to increase work efficiencies and minimize the clerical workload on union staff.
  • Managed project designed to increase profits and lower costs.
  • This was done through creative price increases the market would bear and lowering commissions paid out to contract customers.
  • Managed contracts of existing accounts for large customers.
  • Adjusting contracts to reflect market conditions to ensure the company continued to hit profit target numbers and at the same time maintaining customer satisfaction.
Channel Manager 01/1997 to 01/2002 Coca-Cola Bottling of Michigan Belleville, MI
  • Responsible for securing new business and retaining existing business within schools/colleges.
  • Negotiated agreements with large institutions and organizations on behalf of the company.
  • Analyzed and interpreted data to verify agreements met gross profit target of 10%.
  • Experienced a 32% growth in business during time in position.
Education
Masters of Arts: Organizational Management 1 2001 University of Phoenix Livonia, Michigan Organizational Management
Bachelor of Science: Business Management 1 1984 University of Alabama Tuscaloosa, Alabama Business Management
Interests

Charter member of Delta Sigma Phi fraternity at the University of Alabama. Positions held include vice-president, house manager and chairman of several programs. Selected for 1984 Outstanding Young Men of America. Recognized for efforts in the Ameritech (Yellow Pages) Recycling program by Michigan Milk Producers Association (Nov, 1992) and the Detroit News (Front page, August 9, 1993). Actively involved in Catholic Youth Organization (CYO) sports and currently oversee a soccer program consisting of over 80 youths. Tournament Director for annual CYO soccer event consisting of 24 teams. Certified soccer referee.

Skills
streamline, budget, clerical, competitive, contracts, customer satisfaction, customer service, delivery, drivers, gross profit, help desk, leadership, market, personnel, policies, problem solving, profit, retail, selling, Sales, supervisor, supervision, upgrades, upgrade
Additional Information
  • HONORS, ACTIVITIES AND RECOGNITION Charter member of Delta Sigma Phi fraternity at the University of Alabama. Positions held include vice-president, house manager and chairman of several programs. Selected for 1984 Outstanding Young Men of America. Recognized for efforts in the Ameritech (Yellow Pages) Recycling program by Michigan Milk Producers Association (Nov, 1992) and the Detroit News (Front page, August 9, 1993). Actively involved in Catholic Youth Organization (CYO) sports and currently oversee a soccer program consisting of over 80 youths. Tournament Director for annual CYO soccer event consisting of 24 teams. Certified soccer official.
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Resume Overview

Companies Worked For:

  • Blue Line Food Service Distribution
  • Coca-Cola Bottling of Michigan

School Attended

  • University of Phoenix
  • University of Alabama

Job Titles Held:

  • IT Software Trainer/Supervisor
  • Senior Account Manager
  • On-Premise Account Manager
  • Operations Supervisor
  • Channel Manager

Degrees

  • Masters of Arts : Organizational Management 1 2001
    Bachelor of Science : Business Management 1 1984

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