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It Software Support Technician resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-driven computer science student from University of Saint Mary's. Excellent problem-solving skills and ability to perform well in a team. Willing to learn and develop my own skills as a coder. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Bilingual individual with the ability to configure computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues. Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Skills
  • Technical issues analysis
  • Software diagnosis
  • Application support
  • Data recovery
  • Desktop support
  • Technical documents comprehension
  • Verbal and written communication
  • Customer Service
  • Microsoft Office
  • Data management
  • Flexible & Adaptable
  • Self-motivated professional
  • Computer proficiency
Education
Saint Mary's University of Minnesota Winona, MN, Expected in 05/2021 Bachelor of Science : Information Technology - GPA :
Work History
Kuehne & Nagel Logistics, Inc. - IT Software Support Technician
Des Plaines, IL, 10/2020 - 04/2021
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Activated accounts for clients interested in new services.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Alixpartners - IT Support Specialist
Zurich, KS, 10/2019 - 10/2020
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Answered questions and provided information to customers about new software or hardware.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Align Technology - Help Desk Intern
Tempe, AZ, 09/2019 - 01/2020
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Jamf - Technical Support Intern
City, STATE, 06/2019 - 09/2019
  • Sorted and routed mail and packages to recipients.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Utilized source code control for tracking configurations and changes.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Monitored network hardware operations to evaluate proper configuration.
  • Diagnosed and executed resolution for all network and server issues.
  • Answered and triaged requests for assistance in order to provide top-notch support
  • Performed network security design and integration duties

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Resume Overview

School Attended

  • Saint Mary's University of Minnesota

Job Titles Held:

  • IT Software Support Technician
  • IT Support Specialist
  • Help Desk Intern
  • Technical Support Intern

Degrees

  • Bachelor of Science

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