LiveCareer-Resume

it information analyst resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I have encountered many different systems and configurations within very diverse infrastructures throughout my career. I have a passion for exceeding the requirements and mission objectives to produce the best technological solutions possible. I preserve my continued education with emerging technologies and strive to apply these advancements to better meet IT goals. I will bring an exceptional presence, diversified skill set and effective thoroughness to any team.

Skills
  • Bilingual (Spanish/English)
  • Google Suite management
  • Chromebook device management
  • Mobile Device Management (Lightspeed/Mosyle)
  • Windows 7, XP, 10, Server (2010-2019)
  • First Aid and CPR Certification
  • Camera System - Ocularis 6.0
  • Active Directory
  • Printers
  • Apple macOS/iOS
  • Cisco Switches and VOIP
  • Technical Documentation
  • Time management
  • Inventory + Asset Tagging
  • Microsoft Office Suite
  • Data Retention and Backup Policies
Experience
IT Information Analyst, 01/2016 - Current
Arete Associates Inc Valparaiso, FL,
  • Daily management of a multi-site 5,000+ user-base Active Directory, Group Policy and Exchange infrastructure.
  • Planned and executed massive data/email migration from Exchange to G Suite.
  • Daily management of G Suite (Email,Classroom, Accounts, Groups, OU Structure, Calendar, etc).
  • Daily management of Chromebooks.
  • Daily management of Mobile Device Manage: Mosyle & Lightspeed of over 5,000+ student devices.
  • Server Support: Windows Servers 2008 ,2010, 2012, Linux, VMWare.
  • Workstation Support: Windows XP , 7, 10 Pro, Apple iOS, Chromebooks.
  • Mobile Support: Android and Apple iOS.
  • Provide Support for an array of Applications (Autocad, Adobe Suite, MIT App Inventor, Robotox, etc…).
  • DHCP Support: Installing,Configuring, Reservations, etc.
  • Printer Support: Hardware fixes, Firmware upgrades, Installing, Configuring, etc.
  • Ruckus Wireless networking configuration and management.
  • CISCO phone/switches Support: Management VOIP system and networking configuration of ports.
  • Assist co-workers in an array of technical issues to insure the most time efficient resolutions.
  • Creation of multiple Technical Documentation & Procedures for training and quick reference for IT staff.
  • Creation of multiple step by step guides to have as resources for all district staff.
  • Configure, Support, Monitor Ocularis Security Camera Server.
  • Also maintain the all physical hardware components.
  • Great at working independently with little supervision.
  • Provide timely remote and on-site technical support.
  • Recommend and perform hardware/software upgrades throughout IT infrastructure.
  • Inventory of IT Devices and Asset Tagging
IT Systems Administrator, 01/2016 - 04/2018
Do It Best Corp Waco, TX,
  • Daily management of an Active Directory and Group Policy infrastructure supporting 50+ users.
  • Set up and manage onsite, offsite, and cloud backup policies, restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support. Synology, Cloudberry, Iron Mountain.
  • Create and execute Test Plans to ensure that performance criteria meets requirements.
  • Provide timely remote and on-site technical support.
  • Server and workstation support: Windows Servers 2008, 2010 and respective SBS versions.
  • Windows 2010 Pro.
  • Set up and managed VOIP system: JIVE.
  • Manage and maintain test lab architecture and equipment.
  • Installed 200+ Data Lines, wall jacks, patch panels, and cable management.
  • Planned and executed massive data migration to the newly created raid 10 cluster.
  • Recommend and perform hardware/software upgrades throughout IT infrastructure.
  • Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
IT Systems Administrator, 08/2013 - 01/2017
Encore Entertainment City, STATE,
  • System test preparation, execution and documentation.
  • Daily use of Adobe Photoshop CC and After Effects CC to create Flyers, Promotion Videos, Website Development.
  • Research, design and development to meet the requirements of a complex and ever-expanding tactical network.
  • Daily management of a Active Directory and Exchange infrastructure.
  • Managed Group Policies.
  • Deployment and administration of virtualized environments; Microsoft Hyper-V, VMware.
  • Regular systems maintenance; updates, backups, escalated issue resolution and project preparation/execution.
  • Recommend and perform hardware/software upgrades throughout IT infrastructure.
  • Assembly and delivery of documentation and training detailing specific design implementations, processes, and troubleshooting methodology for support team.
Network Ops Specialist L2 / Implementations Coordinator, 04/2009 - 10/2013
RedIT City, STATE,
  • Server and workstation support: Windows Servers 2005, 2008, 2010 and respective SBS versions.
  • Windows XP, 7 , 2010 Pro, MacOS.
  • CentOS and redHat configuration and support.
  • Experience in cleaning and handling HVAC units.
  • Installed, configured, and maintained Nagios monitoring tool for company.
  • Translated 30+ documents and procedures from English to Spanish and vice versa.
  • Worked on Data Center grade switches and firewalls.
  • Installation and configuration of firewalls: Cisco, Sonicwall, Watchguard.
  • Installation and configuration of Network Protocol Analyzer: Wireshark, Observer, Watchguard.
  • Deployment and administration of virtualized environments; Microsoft Hyper-V, VMware.
  • Daily management of a multi-site and 1200+ user-base Active Directory, Group Policy and Exchange infrastructure.
  • Installed, configured and maintained Biometric Security System.
  • Worked closely with clients to provide user support via telephone and face to face communication.
  • Innovate efficient procedures and improve productivity.
  • Perform both hardware and software upgrades/maintenance.
  • Use ticketing system to manage incidents and utilize appropriate escalation.
  • Provide solutions to increase effectiveness and productivity of operations.
  • Documented procedures, occurrences and organized data for Change Control.
  • Started as NOS Level I and received NOS Level II in less than a year.
  • Coordinated implementations of new clients’ IT infrastructure.
  • Managed Symantec: Netbackup and Veritas Backup Exec for virtual and physical machines for clients.
  • Provided continual training for all staff.
  • Revised and updated the Operations Training Manual.
Education and Training
Bachelor of Science: , Expected in 2011
-
Coleman University - San Diego, CA
GPA:
Status -

Going back to school to finish Bachelors degree 2022

Associates of Science: Computer Science, Expected in 2009
-
- ,
GPA:
Status -
Certifications

PENDING CERTIFICATIONS: Security + | A+ Certification | G Suite

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Resume Overview

School Attended

  • Coleman University

Job Titles Held:

  • IT Information Analyst
  • IT Systems Administrator
  • IT Systems Administrator
  • Network Ops Specialist L2 / Implementations Coordinator

Degrees

  • Bachelor of Science
  • Associates of Science

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