Proactive manager with experience over 10 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.
Skills
Strong written and verbal communication skills.
Attention to detail.
Profound organizational skills.
Proficiency with Microsoft Office Suite.
General accounting, Payroll
Accounts payable, Procurement
Accounts receivable, Profit
Quality control
Budgeting, Scheduling
Cash handling, Supervisor
CPR Certified, Written
Customer relations
Human Resources
Inventory control
Team development
Managing
Marketing
Microsoft Office Suite
Oracle Database
Organizational skills
Lead generation
Account management
Experience
IQOS Local Expert, 07/2020 to Current Unifi – Bakersfield, CA,
Go out and meet business representatives, attended networking events and prospected leads.
Strong ability to initiate and cultivate relationships to create personal networks
Advanced ability to work as an integral part of a larger remote team
Above-average change management, organizational and time-management skills
Aligned all visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
Monitored client accounts for questions and feedback to provide exceptional experience for customers.
Effective oral and written communication skills
Proficient in all Microsoft programs
Served as main point of contact for clients, answering questions and responding to messages.
Planned, implemented and maintained successful strategies.
Gate Agent, 06/2018 to Current Fidelitone – Lebanon, TN,
Experiential Marketing, 10/2012 to Current Publicis Groupe Sa – Cleveland, OH,
Encourage consumers to participate in brand evolution.
Engage consumers about specifics and brand information.
Conduct test drives and full walk arounds.
Promote various brands and products, through experiences and sampling.
Explored new marketing and branding partnerships with high-profile clients, to execute variety of strategies.
Penetrated new markets and retail channels through strategic planning, competitive analysis and product concepts.
Organized and executed lead generation seminars in several cities, successfully compiling lists to maximize participation.
Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence for several market to maximize outreach
Created positive and rewarding client experiences through warm and friendly customer interactions.
Promoted various products by educating customers and prospects about offerings.
Learned about product's technical specifications and accurately explained specifications to customers and work team.
General Manager/Bartender, 07/2018 to 01/2020 Cedar Fair Entertainment Company – Galveston, TX,
Develop and implement basic bar operations
Event coordinator
Maximize bar profitability.
Handle and manage customer relations.
Manage cash handling and inventory.
Scheduling and human resources.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Trained 8 new bartenders to increase knowledge of drink preparation and upselling techniques.
Inventoried glass and stemware, cutting costs 35% through effective inventory management.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
General Manager, 09/2017 to 07/2018 School House Restaurant & Tavern – Sanger, CA,
Managed the day to day activity of the business.
Inventory and development of relationships with product reps.
Human Resources.
Accounts payable and receivable.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Built and maintained loyal, long-term customer relationships through effective account management.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Increased profitability through sales growth and reduction of procurement cost.
Planned and arranged promotional programs and advertisement.
Developed customer satisfaction through positive attitudes and professional service.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Bar Manager, 02/2016 to 09/2016 Sports One CLT – City, STATE,
Human Resources.
Extensive cash handling.
Payroll, accounts receivable and payable.
Managing the lounges’ flow and atmosphere.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
Wrote operational manuals and created in-house documentation, including food and liquor inventory systems with Clover and Microsoft
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Managed customer service by training staff, overseeing operations and resolving issues quickly.
Devised unique events and special promotions, including annual event to drive sales
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Maximized employee morale and corrected performance issues in accordance with established standards.
Bartender, 02/2012 to 05/2014 Keagan's Irish Pub – City, STATE,
Check identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Clean glasses, utensils, and bar equipment.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Order or requisition liquors and supplies.
Plan, organize, and control the operations of a cocktail lounge or bar.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Supervise the work of bar staff and other bartenders.
Create drink recipes.
Bartender/Manager, 10/2012 to 08/2013 The Dirty Martini – City, STATE,
Check identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Clean glasses, utensils, and bar equipment.
Take beverage orders from directly from patrons.
Clean bars, work areas, and tables.
Order or requisition liquors and supplies.
Plan, organize, and control the operations of a cocktail lounge or bar.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Admissions Specialist, 02/2001 to 02/2012 Celerion, Inc – City, STATE,
Performed to complete registration procedure, insurance verification, accounts follow-up and pre-certification.
Explained financial requirements to the patient or responsible party.
Verified patient client demographic information.
Compiled and distributed patients’ information and financial status.
Operated and maintained all office equipment of the health care facility.
Handled all intake functions and quality assurance needs.
Maintained client and administrative reports and records.
Provided diagnostic assessments, treatment plans and appropriate clinical interventions.
Coordinated with supervisor for case consultation and other service related needs.
Participated in staff meetings, peer consultations, in-services, and record reviews.
Interviewed applicants to obtain information, discuss rules and collect data
Bartender/Certified Staff Trainer, 01/2008 to 12/2009 Bar Louie – City, STATE,
Manage nightclub operations and administration including scheduling, reports, inventory and customer service.
Responsible for team development, communications, sales, profit and cost control management.
Coordinate and oversee functions for over 100 guests and train dining and bar staff.
Mixed ingredients to prepare cocktails and other drinks.
Displayed excellent customer service and cash handling skills.
Served food to customers seated at the bar.
Trained service staff to enhance customer service and increase profits through suggestive selling.
Always checked customers' IDs to make sure they met age requirements for alcohol and tobacco purchase and consumption.
Ordered supplies from outside vendors and maintained an inventory of supplies.
Trained newly hired top talent to fill key positions and maximize productivity.
Reduced process gaps by effectively training new hires on best practices and protocols.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Manager/Server, 11/2006 to 12/2007 Bailey’s Pub And Grille – City, STATE,
Hired, trained, motivated, supervised, evaluated, scheduled and terminated employees.
Oversaw inventory control, ordering, food sanitation and quality control of food products.
Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss.
Developed marketing campaigns to increase visibility of the restaurant.
Estimated food and beverage costs, and purchased inventory.
Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Education and Training
Associate of Occupational Science: Medical Assisting, Expected in 12/2004 Beta Technical Institute - Richmond, Virginia GPA:
President’s List,
GPA: 3.8
Major in Occupational Science
: Biology, Expected in University Of Kentucky - Lexington, KY, GPA:
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