High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
International Logistics AnalystApr 2014 to Current APL － Nashville, TN
Provide problem resolution in several area of interaction; special cargo, terminals/APL and non-APL, truckers/vendors, rail operations, shipment monitoring, and documentation.
Provides project cargo rate quotes as per market guidelines.
Provides rates consultation in the areas of rate construction, rate negotiation and rate filling.
Prepares service contracts as per market guidelines.
Provides bookings consultation for vessel approvals with special cargo/fleet control, equipment approvals with equipment control, consulting customer, blocking bracing, terminal procedures and coordination with operations US/overseas.
Provides advanced knowledge of routine and alternative routes including use of multiple modes of transportation and a thorough knowledge of terminals.
Takes initiative and acts as lead on projects.
Sets tasks and priorities, delegates, as needed, and coordinates all aspects of multiple projects and makes recommendations on findings.
Uses time management concepts to meet established deadlines.
Makes decisions concerning cargo movements to achieve best alternative and most cost effective solution.
Advanced problem solving skill used to resolve complex transportation situations.
Identifies options available and recommend most effective option and implement solutions.
Maintain positive relationships with internal partners and external contacts under difficult conditions and negotiates the best solutions for APL and its customers.
SR. Customer Care LeadJan 1993 to Jan 2011 Kehe Distributors － St. Augustine, Fl
SR. Customer Service lead Ensure all employees perform to standards Quality control conversations with customers and employees and performance reviews Processing of sales orders received via telephone, e-mail or fax Co-ordinate cancellation and re-bill of orders with errors Handling and tracking of all customer calls / enquiries / complaints Co-ordinate product returns with transport companies Following up on daily regarding unshipped order status Processing of internal sample requests and employee orders Providing service and information to the sales force (ie., stock status, item details, promotional details, delivery status, etc.) Distribution of daily / weekly reports as required Processing of EDI orders Processing of customer return / credit requests Schedule appointments by freight type and load amount Collect POD and paperwork for receivers Ensure quality of the load meets requirements Collect money per truck load requirements.Product planning expert for assigned products & categories which includes gaining a thorough understanding of customer-specific assortment, demand forecast, and promotion needs within constraints of supply capacities.
Achieve established service level requirements, i.e., 94% to 97%.
Achieve inventory level targets as measured by dollar level, days supply and freshness.
Assist in the negotiation of vendor logistics terms and conditions.
Ensure that the lowest cost-to-deliver decisions are made during the purchasing process by working cross-functionally with marketing, transportation, and warehouse operations.
Work with different models, parameters, and algorithms, to optimize the base line forecast.
Incorporate causal factors (provided by sales/marketing or other source) into the baseline demand forecast such as promotional lift, competitive action, weather, displays, etc.
Coordinate and potentially lead planning continuous improvements initiatives.
Provide strategic analysis and recommendations to decision makers in Operations, Finance, and Sales relating to long-term product, market and channel trend.
Determine the most efficient and cost effective supply plan within a multi-distribution environment.
Balance supply levels in order to most effectively utilize company resources for each DC while maintaining targeted inventory levels and service levels.
Manage the excess inventory process for assigned product groups.
Make recommendations to sell inventory to secondary accounts, transfer inventory to alternate DC's to minimize excess, or to identify product to repack thereby limiting product destruction exposure.
Account Support Responsible for insuring compliance of account support, pricing, and promotional related policies.
Responsible for KeHE Distributors customer file synchronization to minimize related operational credits.
Responsible for coordination and system entry of customer specific promotions.
Vendor Product Movement reporting in dollars and units and other Vendor reports Administration of Key deals, EDLP Programs Responsible for new item, price change, and promotional paperwork flow to account managers.
Responsible for authorized list maintenance.
New account setup for Alternate Channel Group Attend trade shows, promotional planning events, vendor/customer meetings as needed.
GED1995First Coast Technical Institute － St. Augustine, Fl, US
Associate of Science, Business Management2008FCCJ － Jacksonville, FL, US
Lead Customer Service Agent,Accounts Payable, Administrative support, AS400, competitive, contracts, credits, Customer Service, delivery, documentation, EDI, e-mail, fax, filling, Finance, forecasting, ie, inventory levels, inventory, logistics, Lotus Notes, Mainframe, Management, marketing, Microsoft Office, Microsoft Office, performance reviews, product planning, pricing, problem solving, problem resolution, promotions, purchasing, quality control, reception, sales, shipping, Spreadsheets, strategic analysis, telephone, trade shows, transportation.
Volunteer Frequently with the Humane Society. Kayaking, hiking, traveling.