Jessica Claire
, San Francisco, CA 94105
Home: - Cell: - - -
01/2012 to Current
Intermediate Information Security Analyst Leidos Holdings Inc. Fort Shafter, HI,
  • Account provisioning and granting of GEMALTO (former SafeNet), OneSpan (former VASCO) and RSA SecureID cards and/or mobile token for banking global infrastructure based on external clients and internal employees to secure connection to databases, applications, storage systems, virtualized platforms, and cloud environments by incorporating crypto processing and acceleration, key storage, key management, and crypto resource management for strong user authentication and digital signature products and services for Internet security applications and transactions.
  • Provide security access and account creation by using Safeword card technology and configure host-based access using platforms such as Solaris, UNIX client/server, Red hat Linux server and Oracle database.
  • Privilege accounts lifecycle management solutions including managed services and implementation knowledge of products (such as TPAM and CyberArk responsible for creating, maintaining and monitor the PAM Tool policies and access using Gemalto Safeword card and mobile pass technology.).
  • Cyber Ark Application Identity Manager (AIM).
  • Cyber Ark private client and web process manager.
  • Process requests by utilizing ticketing tools such as Remedy, Resolve IT, and Service Now.
  • Globally deliver and support Encryption critical business initiatives such as Entrust PKI, CitiSFT, and DigiCert (former VeriSign Symantec Certificate).
  • Provide token support to Multifactor authentication (MFA), VPN/client based remote access, password/account recovery using SSO (Single Sign On) verification, IBM TAS authentication, CMAMT (Citi Multifactor Authentication Machine Tagging) and PBG Private Banking.
  • SFTP environment: Tectia, Putty, and Oracle SQL Database connection.
10/2010 to 12/2011
Systems Specialist II Resource Environmental Llc Annandale, VA,
  • Performed application support functions and provide troubleshooting for Microsoft office applications.
  • Managed general third party and banking applications that require Single Sign On access.
  • Execute Blackberry Enterprise Activation and restore mobile handheld devices such as Blackberry, iPhone and Android.
  • Troubleshoot VPN and virtual desktop connections such as Citrix and VMware, networked printers, email setup, internet configurations, and file transfers.
  • Monitored and updated systems as needed.
07/2006 to 12/2009
ENGINEERING TECHNICIAN Smith & Nephew, Inc * San Antonio City, STATE,
  • Performed all maintenance related tasks on company tools and services, including system testing, assembly and disassembly, service levels, calibration, environmental screening, modification, troubleshooting and repair in accordance with work orders and documented service level procedures and workmanship standards.
  • Perform basic soldering and wiring termination techniques.
  • Build, repair and maintain instrumentation and communication cables utilized on the fracturing equipment.
  • Install and configure electronic equipment, instrumentation and software including SAP for batch processing and record keeping.
  • Follows company policies and procedures on Health, Safety and Environment (HSE).
Expected in 2010
Bachelor of Science: Information Technology
University of Phoenix - ,
Expected in 2006
Associate of Applied Science: Computer Science
Palo Alto College - ,
9+ Years of experience performing security functions on advanced technical support with business applications and call center experience. Self-starting, goal-oriented strategist whose confidence, perseverance and vision to promote success. Major strengths in planning, analytical problem solving with complex situations and communication. Delegates and monitors work to meet deadlines
Bilingual: English and Spanish.
  • Microsoft Office applications such as Word, Excel, Outlook, Access, PowerPoint, SharePoint, MS Project, MS Visio and Skype for Business.
  • Active Directory
  • SAP enterprise resource planning
  • Administrative support
  • SMTP, DHCP and DNS protocols knowledge
  • McAfee and Norton Internet Security software
  • Verisign Symantec support
  • Solaris server/terminal support
  • Knowledge of automation concepts, tools & frameworks
  • Build test case data and write scripts for manual testing
  • Work with Developers and Engineers with testing and implementations
  • Design test plans, test cases, and reports for automation processes
  • SQL Database support
  • Network support
  • Desktop and Laptop support
  • Electronics repair knowledge
  • Oracle database support
  • Exchange Server and mailbox configuration setup
  • XML knowledge
  • Printer support
  • IBM product support
  • MAC address knowledge
  • Red hat Linux
  • Windows and Mac OS products
  • Information security
  • Cyber Security
  • C++ and Java basic programming knowledge
  • UNIX
  • Visual Basic
  • Client/server application support
  • Hardware/software support
  • Encryption software knowledge
  • Auditing protocols
  • OS installs (Windows 7, Windows 8, Windows 10, Linux and Mac OS X operating systems)
  • Protocols (TCP/IP, DNS, DHCP, SMTP, POP, and IMAP)
  • Ensure delivery of such token devices and pin mailers via UPS World Ship and DHL Easy Ship couriers Hardware and software installation and configuration (VMware, Parallels, Citrix, Norton and McAfee Internet Security, other various Microsoft applications and Apple Mac applications) Remote access (VPN, Microsoft Remote Desktop, VNC, Splashtop, TeamViewer)
  • Proficient with PC electronics and repair including desktops, laptops, iPhone, Android, Blackberry, IP Webcams, home automation and security systems.
  • Administrative support by collecting and analyze evidence log files and coordinates with internal and external compliance and auditing agencies/officials.
  • Microsoft Active Directory Enterprise/Standard, Exchange Server 2003/2008 R2 Microsoft Office 2013/2016/2019365, Microsoft Office for MAC 2016 and 2019.
  • Knowledge of C++, XML, Visual Basic, Oracle and Java Programming languages.

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School Attended

  • University of Phoenix
  • Palo Alto College

Job Titles Held:

  • Intermediate Information Security Analyst
  • Systems Specialist II


  • Bachelor of Science
  • Associate of Applied Science

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