- Microsoft Office applications such as Word, Excel, Outlook, Access, PowerPoint, SharePoint, MS Project, MS Visio and Skype for Business.
- Active Directory
- SAP enterprise resource planning
- Administrative support
- SMTP, DHCP and DNS protocols knowledge
- McAfee and Norton Internet Security software
- Verisign Symantec support
- Solaris server/terminal support
- Knowledge of automation concepts, tools & frameworks
- Build test case data and write scripts for manual testing
- Work with Developers and Engineers with testing and implementations
- Design test plans, test cases, and reports for automation processes
- SQL Database support
- Network support
- Desktop and Laptop support
- Electronics repair knowledge
- Oracle database support
- Exchange Server and mailbox configuration setup
- XML knowledge
- Printer support
- IBM product support
- MAC address knowledge
- Red hat Linux
- Windows and Mac OS products
- Information security
- Cyber Security
- C++ and Java basic programming knowledge
- UNIX
- Visual Basic
- Client/server application support
| - Hardware/software support
- Encryption software knowledge
- Auditing protocols
- OS installs (Windows 7, Windows 8, Windows 10, Linux and Mac OS X operating systems)
- Protocols (TCP/IP, DNS, DHCP, SMTP, POP, and IMAP)
- Ensure delivery of such token devices and pin mailers via UPS World Ship and DHL Easy Ship couriers Hardware and software installation and configuration (VMware, Parallels, Citrix, Norton and McAfee Internet Security, other various Microsoft applications and Apple Mac applications) Remote access (VPN, Microsoft Remote Desktop, VNC, Splashtop, TeamViewer)
- Proficient with PC electronics and repair including desktops, laptops, iPhone, Android, Blackberry, IP Webcams, home automation and security systems.
- Administrative support by collecting and analyze evidence log files and coordinates with internal and external compliance and auditing agencies/officials.
- Microsoft Active Directory Enterprise/Standard, Exchange Server 2003/2008 R2 Microsoft Office 2013/2016/2019365, Microsoft Office for MAC 2016 and 2019.
- Knowledge of C++, XML, Visual Basic, Oracle and Java Programming languages.
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