information system analyst ii resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Information System Analyst | Application Analyst | Healthcare IT Results-producing healthcare and business information system analyst with 10+ years of delivering end-to-end system analysis and design techniques for complex, multiple-site projects, large and small. Analytical and innovative professional who collaborates with teams to deliver projects on time and within budget. Leverage business acumen to fully assess operational needs and develop requirements that drive quality software product development efforts. Skilled, customer-focused and adaptable to variety of work environments with high tolerance for risk and tight deadlines. Proficient Information Systems Analyst familiar with completing highly technical work to improve business computing environments. Excellent critical thinking, organizational and conflict management skills developed over 15+ years in the field. Desiring a permanent position in a challenging, growth-oriented environment.

  • Go Lives
  • Change Request Management
  • Project Management
  • Business and System
  • Requirements Gathering
  • Software Development Life Cycle
  • SQL
  • Waterfall and Agile
  • Electronic Medical Record
  • Go-Live, SQL
  • Streamline, Structured
  • Agile, System design
  • Automate, User training
  • Contracts, Telephone
  • Conversion, Type
  • Database, VOIP
  • Delivery, Workflow
  • Reporting
  • Sales
  • Software Development
  • Designing
  • E-mail
  • Forms
  • Functional
  • Help desk
  • Information
  • Technology
  • Managing
  • Market
  • Materials
  • Optimization
  • Order entry
  • Order
  • Entry
  • Processes
  • Project Management
  • Quality
  • Requirements Gathering
  • Scripts
  • Software Testing
Work History
Information System Analyst II, 01/2016 - Current
Hcsc Midland, TX,
  • Automated the health system’s ICD registry for NCDR process by eliminating the need for the existing manual process which only allowed 1 type of registry submission, resulting in 100% submission rate of multiple registries.
  • Implemented 75+ tip sheets/best practices training guides to streamline and formalize training and go-live support.
  • Increased user satisfaction of Epic electronic medical record system by 75%.
  • Led Cath Lab/ EP Lab Structural Reporting training sessions for 60+ clinic users creating patient clinical reports in EMR system, decreasing trouble tickets and clinical errors.
  • Eliminating a manual process that allowed clinical users to submit additional registries allowing the health system to submit for higher reimbursement per procedure.
  • Delivered new build using Structure Reporting for vascular clinics using compact forms/traditional smartforms allowing physicians to dictate their patient’s report within minutes decreasing what use to take hours.
  • Actively participated in all phases of Epic Implementations (Design, Build, Develops test scripts and materials for end-to-end workflow testing, Implement, and Optimization).
  • Performs unit, system, and integration testing per standards, to include negative and regression testing.
  • Supports live applications and all health system sites by sharing on-call support, monitoring help desk tickets and designing enhancement and optimization solutions.
  • Provided elbow support to physicians, nurses, technologists and non-clinical staff during Go-Live support.
  • Ability to interpret technical specifications and work with infrastructure analysts to design and implement system changes into a workflow.
  • Proven proficiency in accomplishing initial analysis and optimization for end user training to a diversified audience of both clinical and non-clinical staff to support implementation and post implementation success.
  • Led small to large scale projects involving multiple resources, spanning over several months, while managing multiple concurrent activities and projects.
  • Ability to clearly communicate technical and complex concepts to all staff types.
Senior Financial Systems Analyst III, 01/2014 - 01/2016
Bdo San Diego, CA,
  • Promoted in March 2015.
  • Hired to oversaw portfolio, requirements, design, development, maintenance, and testing.
  • Delivered code builds and diagnosed issues with postpaid compensation plans in the system and SQL Database.
  • Organized change implementations of new compensation plan rollouts.
  • Collaborated with various organizations, ensuring quality delivery of new compensation plans and break fix actions.
Financial Systems Analyst II, 01/2010 - 01/2014
Cleveland Clinic Perry, OH,
  • Implemented code changes to automate Overlay Incentive payments for 10 National Dealers.
  • Streamlined the implementation of assigned projects from 148 days to 44 days achieving 99% success rate in production.
  • Simplified lengthy commission processes by implementing efficient SQL update statement writing method.
  • Launched 12 commission projects ahead of customer target expectations, exceeding new product sales and speed-to- market expectations.
  • Instituted audit of local dealers’ postpaid compensation plans in the True Comp (Callidus) system, identified errors in contracts, resulting in $250K annual cost savings.
  • Designed, built, and implemented postpaid compensation plans accurately into various Sprint compensation systems.
  • Provided input to requirements, system design and User Acceptance Testing (UAT).
  • Created system requirements for system changes within the Sprint compensation system.
  • Implemented projects, adhering to project timelines and interacting daily with cross-functional project teams.
  • Collaborated amongst commission point-of-contacts and sales team on various commission projects.
Systems Analyst II, 01/2001 - 01/2010
Sprint City, STATE,
  • Collaborated with IT to develop long-term external/internal port-out interface for VOIP customers, eliminating need for the existing manual e-mail process and resulting in 75% cost savings.
  • Supported high-end vendor by testing 40+ deployments during conversion of over 3M customers off existing platform system to newly improved platform system, resulting in lowering error rates and human error issues.
  • Managed project for development of conversion software that achieved successful conversion of customers to new order entry platform, resulting in monthly cost savings of over $500K.
  • O 9 Migrations total o 1 year, 10 months project timeline for completion o 3M+ telephone numbers converted into the new system o 4M+ vendor orders converted into the new system from old platform Led training sessions for 300+ end users for external customer order entry system, decreasing trouble tickets and invalid errors for customers.
Epic Cupid Advanced Structured Reporting Certification: , Expected in
- Verona, WI
Status -
Epic Cupid Certification Epic | Verona, WI: , Expected in
- ,
Status -
Epic Radiant Certification: , Expected in
- Verona, WI
Status -
Master’s: Organizational Management, Expected in
University of Phoenix - Kansas City, MO
Status -
Bachelor of Science: Sociology, Expected in
Kansas State University - Manhattan, KS
Status -
  • Software Testing
  • HealthCare Information Technology
  • Epic Certification Radiant
  • Epic Certification Cupid
  • Epic Certification Advanced Structured Reporting
  • Implementations| New Releases

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Phoenix
  • Kansas State University

Job Titles Held:

  • Information System Analyst II
  • Senior Financial Systems Analyst III
  • Financial Systems Analyst II
  • Systems Analyst II


  • Epic Cupid Advanced Structured Reporting Certification
  • Epic Cupid Certification Epic | Verona, WI
  • Epic Radiant Certification
  • Master’s
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: