Information Security Analyst, 11/2015 to Current Harris & Harris, Ltd – Chicago, IL
Developed and implemented company security policies, documented technical procedures, and improved processes and standards to mature the overall security posture of the company.
Performed quarterly and annual audits to achieve and maintain compliance with HIPAA, FDCPA, PCI-DSS, HITRUST, GLBA, NIST 800-53, IRS PUB-1075, SOC I & II.
Held bi-weekly security meetings with C-level staff to maintain discussions about current threats, introducing new changes to our environment, and evaluate the effect on business units.
Met with company leadership to present annual Risk Assessments and suggest solutions to alleviate and mitigate potential risks.Leveraged Nessus Security Center to scan network for vulnerabilities. Used automated patch management software and deployment tools to re-mediate findings.
Supported system engineers with network changes to follow best practices outlined in CIS standards.
Created and maintained network, data flow, and payment processing diagrams to demonstrate compliance with client requirements and regulatory guidelines.
Other responsibilities included compliance maintenance tasks, reviewing change management forms, rogue AP scans, incident response, and vendor security management.
Provided responses for client RFP\'s and security questionnaires.
Helpdesk Administrator, 01/2013 to 05/2015 Harris & Harris – Chicago, IL
Diagnose and repair hardware issues, provide multi tier end user support, and maintain professional level of customer service to internal and external staff.
Log tickets, update progress, and maintain documentation for issues in our service desk applications.
Performed software and system management through tools such as SolarWinds, WSUS, PDQ Deploy, Lansweeper, and BatchPatch.
Managed SFTP site for exchanging files with clients.
Monitored network traffic and created policies for web filtering using PRTG Network Monitor and Triton-Websense.
Enhanced end user security and mobile device management via IBM-Maas360 MDM, Symantec Endpoint Protection and Encryption.
Administered corporate email with Microsoft O365.
Provide end user support for Windows 7, 10, and iOS.Supported other software such as Crystal Reports, SAP Business Objects, Q-Law, Citrix, i3 Predictive Dialer, Cisco VOIP, Avaya, MS 2008 R2, 2012 R2.
Assign ports, IP addresses, switching VLans using Cisco switches and routers.
Reviewed Firewall policies for Cisco ASA\'s.
Troubleshoot Site-to-Site and remote access VPNs issues.
Deployed print servers and using PapercutFM software to track printing expenses, and uenable secure printing features.
Provisioned physical and virtual servers using Vmware and HP Proliant Hardware.
Professional Practices Management System (PPMS) Team Lead: Represented the IT department in achieving an industry specific certification from the American Collectors Association.
Geek Squad Home and Office, 11/2012 to 01/2013 Best Buy – Niles, IL
Diagnose and resolve hardware issues.
-Fix networking problems, and make recommendations how to improve home networks
-Educate customers on new software, hardware, and changes in mobile and home computing
-Set-up, register, and configure laptops, tablets, and desktops for customers
-Remove malware and spyware from customers\' devices.
Bachelor of Arts: English, May 2012 Northeastern Illinois University - Chicago
Associate of Arts: May 2010 Wilbur Wright College - Chicago, IL