Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

To secure a position that would best utilized my skills and knowledge, which offers growth, challenge and responsibilities.


Microsoft Word,

Microsoft Excel,

Microsoft PowerPoint,

Microsoft Access,

Visual Basic.Net,

Oracle 10g, 11

  • Strong analytical skills, Information security,
  • Excellent problem solving skills, Disaster Recovery Planning,
  • Technical help desk experience
  • Local remoter systems support
  • Strong collaborative skills
  • Document management
  • Capacity and scalability planning
  • Optimizing and performance tuning
  • Customer needs assessment
  • Technical Documentation, Technical Support, Technology Needs Assessment,
Skills and Accomplishments
  • Streamlined information security incident procedure
  • Identified, recommended and prioritized new process for on-boarding /off-boarding in conjunction with business need.
  • Network Support
  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Work Experience
09/2012 to 11/2014
Information Security Analyst Actionet, Inc. Monterey, AK,
  • Responsible for protecting all sensitive information within a company
  • Maintaining the security and integrity of data
  • Monitored daily Security Incidents
  • Insuring all networks have adequate security to prevent unauthorized access
  • Troubleshooted and resolved web application issues escalated from customer support and other departments
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Executed and monitored standards for user interfaces, page design and graphics development.
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
  • Designed, documented and executed maintenance procedures,
  • Provided senior technical support to both in-house staff and user departments for all network applications.
2006 to 08/2012
Research Analyst/Commission Coordinator Carepoint Health Hoboken, NJ,
  • Research on commission inquiries Processed adjustments, and reclaims for representative's commissions Administer special projects on high profile broker offices Prepare and execute monthly reports to managers Sorts and tabulates finished inquiries.
2005 to 2006
Registration Associate Dean Health Saint Charles, MO,
  • Organized and maintained registered representative files Process fingerprint cards and submit to NASD for licensed/non-license representative Submit requisitions to open exams windows and registering representatives for additional states with NASD Supports the Registration Coordinator and Processing Specialist Perform other duties as required.
2003 to 2005
Imaging Associate Electrosoft Services, Inc Fort Belvoir, VA,
  • Scans basic documents storing them in a centralized database or on microfilm assist in overnight package tracking and assist with incoming package receipt, including pickup and delivery batch preparation of originals for scanning and archive retention Other duties as assigned Process order tickets (company's trading tickets or exchange tickets) for securities.
  • Also processes new account information, change of representative, and change of address.
  • Researches and answers various questions including requested product codes.
01/1996 to 01/2002
Information Specialist SOCIETE GENERALE City, STATE,
  • Provides services utilizing print and electronic resources Retrieved current News and/or events Researched on prospective companies for merger & acquisitions Maintained an updated knowledge for every resource being utilized Transmitted legal and confidential documents.
01/1985 to 01/1995
Supt Secretary/Mail Clerk STATE FARM INS CO City, STATE,
  • Maintained confidential employee salaries and records Worked directly with supervisors and a superintendent Organized weekly time sheets and monthly reports for submission Typed letters and memos to employees Prepared files to be sent to litigation Responsible for ordering office supplies Back-up for computer troubleshooting.
Education and Training
Expected in
CSU Long Beach Degree:
- ,
Expected in
Associate of Arts: Liberal Arts
LA Harbor Community College - Los Angeles, CA

Liberal Arts

Expected in
Associate Degree: Liberal Arts
- ,
Liberal Arts
Expected in
Microsoft Computer System Engineer) A+ Certified:
Computer Career Center - ,
Special Olympics; Habitat for Humanity; Heal the Bay; Food Bank
Fluent Tagalog
Visual Basic.Net, A+ Certified, acquisitions, Back-up, basic, computer troubleshooting, database, delivery, Engineer, legal, letters, litigation, Access, Excel, exchange, office, PowerPoint, windows, Microsoft Word, Oracle, processes, Programming, Research, scanning, securities, Tagalog
Additional Information
  • ACHIEVEMENTS: Awarded for Excellent Customer Service Award VOLUNTEER: Special Olympics; Habitat for Humanity; Heal the Bay; Food Bank

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School Attended

  • LA Harbor Community College
  • Computer Career Center

Job Titles Held:

  • Information Security Analyst
  • Research Analyst/Commission Coordinator
  • Registration Associate
  • Imaging Associate
  • Information Specialist
  • Supt Secretary/Mail Clerk


  • CSU Long Beach Degree
  • Associate of Arts
  • Associate Degree
  • Microsoft Computer System Engineer) A+ Certified

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