Information Architect Customer Server resume example with 12+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Type 110 WPM w/ 99% Accuracy 19 Years Customer Service Experience** *Online, Phone, Video Chat & Personal Cust. Svc Experience.* Proof reading & Editing skills* Extremely motivated to do a superior job Microsoft Certified, both in sales and tech support. Experienced in sales with: Microsoft SW products, Mac/Apple(iOs), Linux, and the big 5 (JD Edwards, Baan, SAP, etc.) Experienced user Mac/Apple. Knowledge Impact/CRM's Great at Web design, social media marketing, etc. Comfortable in logistics, scheduling, dispatch, AP/AR, payroll, AA, IT, Customer service and willing to cross train in any area needed. Detail-oriented, follow instructions well (the first time), enjoy learning anew and don't mind repeating neccesary tasks repeatedly. Extremely passionate about each & every endevour I am involved in, big or small, personal or business related; I'm all in! Very adaptable, good in marketing, motivated to be an asset to your company for many beneficial years for both of us. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Active listening skills
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Markdown/promotional procedures
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Opening/closing procedures
Educational Background
Northern Pioneer College Winslow, Arizona Expected in 1 1 AAS : Business Management - GPA : Business Management
, Expected in 1 1 Bachelors Computer Science : - GPA :
Rio Salado College Tempe, Arizona Expected in Microsoft Certification 3/2003 - *original cert. date* (continued certification current -cWill provide cert.# on request) : - GPA :

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Performed all transactions in a cordial, efficient and professional manner.Spoke with patrons to ensure satisfaction with food and service.Stocked, organized and cleaned kitchens and cooking utensils.Stocked service stations with items such as ice, napkins and straws.Stocked bar with beer, wine, liquor and related supplies.Trained new employees.Responsible for the design and preparation of all menu items for private home/office setting.Communicated with customers regarding orders, comments and complaints.Served residents and guests during meal times with speed and efficiency.
Work Experience
H&R Block - Information Architect/Customer Server
Eldon, MO, 02/2009 - Current
  • Waitress for Route 66 Grill & Sports Club.// Information Architect: I have build Bojo's website from ground up, their Facebook, Twitter and all social media and online presence has been my responsibility.
  • I continue to maintain and improve said sites and continually post new content to all pages, maintain and update and handle all online marketing and media.

Assisted co-workers.Attempted to limit problems and liability related to customers' excessive drinkingChecked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesGreeted guests and sat them at tables or in waiting areasInformed patrons of establishment specialties and featuresInspected dining and serving areas to ensure cleanliness and proper setupTook orders from patrons for food or beveragesResponded to resident or guest complaints regarding food or service

City, STATE, 07/2014 - Current
  • Online and West Route 66 in Winslow, Az.
  • Information Architect/Outside Sales: I am currently responsible for this small business' entire online presence, image, social media and markeitng, online and in person/calls.
  • I also built their site from ground up, maintain and update said sites, as well as, their Facebook, Amazon, Twitter, etc.
  • posts and ads, etc.

ads, Architect, com, content, image, online marketing, Outside Sales, websiteCustomer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment

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Resume Overview

School Attended

  • Northern Pioneer College
  • Rio Salado College

Job Titles Held:

  • Information Architect/Customer Server
  • Information Architect


  • AAS
  • Bachelors Computer Science
  • Microsoft Certification 3/2003 - *original cert. date* (continued certification current -cWill provide cert.# on request)

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