Solutions-focused IT professional with more than 14 years in IT operations and systems development specializing in collaborating with high-performing and multi-disciplinary teams from project initiation through successful and timely launch. Accustomed to managing multiple projects and priorities in fast-paced environments.
Web-based Solution Administration/Business Analysis and Support
ServiceNow Administration and
ITSM Implementation utilizing ITILv3
Process Design and Improvement
Customer Service and Communication
Visual Studio .NET
MS SQL Server
SQL Reporting Services
Information Architect, 11/2002 to 05/2017 AmWINS Group, Inc – Charlotte, NC
Primary resource for defects, enhancement requests, and issues for internal and external web applications as reported by Support, Infrastructure, Marketing, and other business unit teams.
Principal developer for conversion of Cherwell-based HR onboarding process and automated integration with ADP Employease Services to ServiceNow platform.
Primary resource for defects, enhancement requests, and issues for ServiceNow capabilities as reported by Support, Infrastructure, Operations, and Human Resources teams.
Administration of production and sub-production ServiceNow instances for IT Service Management, Change Management, GRC, Knowledge and Employee Onboarding/Change applications.
Created and evolved company-wide intranet services and resources
Planned, implemented and executed 2 major intranet platform (SharePoint) migrations for 3,500+ employees across 80+ offices.
Designed, developed, implemented and maintained 200+ internal and external-facing web-based communication and reporting systems.
Senior escalation point for IT Support and Infrastructure personnel for troubleshooting and resolution of issues relating to intranet system and resources, in-house web applications and other legacy information systems.
Collaborated with the marketing, infrastructure, engineering, and support teams to meet project goals.
Business Systems Developer, 02/2000 to 08/2002 WebTone Technologies SAIC/Broadway & Seymour Group – Charlotte, NC
Designed and developed core components of Customer Relationship Management and Sales Management software solutions for Financial Services customers, working in a tightly integrated team environment.
Met deliverable deadlines consistently on-time and under budget.
8 major product releases from 2000 - 2002.
University of Cincinnati - Cincinnati, OH
Miami University - Oxford, OH
AmWINS Group MVP of the Month - July 2012
AmWINS Group MVP Team of the Month - October 2015
AmWINS Group 2015 MVP Team of the Year Honorable Mention - January 2016