Experienced technology professional with over ten years of InformationTechnology pertaining to Desktop Support, Helpdesk and IT Security. Demonstrated success in analyzing, troubleshooting, determining and resolving technical problems. Achieved record of building exceptional customer relationships and providing outstanding client support. Experience collaborating with and training diverse audiences; to include all levels of federal clients. Exceptional written and verbal communication skills.
Graphics Communication Systems
Account Management, Active Directory, Apple, Microsoft applications, agency, hardware, Configuration Management, clients, data migration, faxes, IBM, instruction, inventory control, laptops, managing, Microsoft Office, Microsoft Operating System, SharePoint, Windows 7, Windows, 98, migration, network, networks, operating system, PC components, copier, printer, printers, Express, scanners, servers, switches, technical support, desktop support, technician, troubleshooting, upgrade
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