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Information Analyst Resume Example

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INFORMATION ANALYST
Career Overview

Experienced technology professional with over ten years of InformationTechnology pertaining to Desktop Support, Helpdesk and IT Security. Demonstrated success in analyzing, troubleshooting, determining and resolving technical problems. Achieved record of building exceptional customer relationships and providing outstanding client support. Experience collaborating with and training diverse audiences; to include all levels of federal clients. Exceptional written and verbal communication skills.

Qualifications
  • Working knowledge of NIST ( 800-53 Rev 4) in alignment with responsibilities related to risk management, baseline security control selections for federal information systems, access control, incident response, business continuity and disaster recoverability
  • Server experience includes checking Window definition files, performing backups and maintaining records for deployment of new serves and/or modifications to existing servers.
Accomplishments

Technical Training 

  • Actively mentored, trained and supervised new web developer for several months to improve HTML, CSS, Javascript, debugging and general professional skills.

Work History
Information Security Analyst
November 2011 to Current MAGNUS MANAGEMENT － Arlington, VA
Help Desk
June 2011 to November 2016 INSIGHT GLOBAL － Arlington, VA
Work Experience
Information Analyst
November 2011 to Current MAGNUS MANAGEMENT － Arlington, VA
  • Administer comprehensive, on-going support to Configuration Management team by providing details on security resources with a potential impact on the CM Configuration Boards Capture actions at the CCB/FCB which impact security posture and review actions for the impact on security; provide solutions to potential challenges in security Track security resource assignments and coordinate with the Configuration Manager, customers, Project Managers and Senior Leaders; Monitor and provide continuous updates on open/pending actions Lead in the development and management of SharePoint for IT Security Team Lead Computer Security Awareness and Training (CSAT) Administrator which includes managing training records for mandatory agency-wide training compliancy, providing instruction to end-users and generating reports Collaborate with the Vulnerability Team by working with configuration baselines, running scans and performing patch management for workstations Partner with the Incident Response Team in order to trace and recover lost BlackBerry devices and laptops Perform Physical Environment tasks with regards to circuits, switches and media equipment Gather User Account Requests (UAR) and Rules of Behavior (ROB) to be used as artifacts for operational systems requiring assessment of Account Management Controls by the Certification and Accreditation team, to include privileged user accounts, using Remedy.
Help Desk
June 2011 to November 2011 INSIGHT GLOBAL － Arlington, VA
  • Provided support to end-users in the resolution of technical issues surrounding networks, wireless operations and software Provided support for unclassified systems Metrics include 98% resolution rate Experience troubleshooting hardware malfunctions to include BlackBerry devices, faxes, scanners and printers Experience with Active Directory Users and Computers to unlock and/or reset user passwords, set up group listings, as well as adjust user accounts and mailbox storage.
  • Provided user instructions to set up and/or re-map share drives after the roll out of operating system migration to Windows 7.
  • Knowledge of RSA.
  • Created and distributed Soft Token (electronic tokens) to users.
  • Experience troubleshooting login issues using Activity Monitor.
  • Experience of unlocking users, password resets, sending token seed files to users utilizing Windows or BlackBerry devices.
Lead Site Associate
September 2009 to June 2011 OCE BUSINESS SOLUTIONS Deloitte － Springfield, VA
  • Lead on-site liaison supporting approximately thirty (30) Microsoft Office end-users while troubleshooting and resolving computer and/or software issues by utilizing company approved tools Offered regular support in the repair, installation and upgrade of computers and software Repaired Microsoft Operating System problems to include boot and start-up issues Provided testing for proper system functionality and performed critical system updates Local and network printer/copier set-up Performed system migrations and data recovery operations Installed/repaired and configured software, to include system updates Installed internal/external PC components and configured for applicable use Updated and maintained inventory control.
Lead Site Associate
November 2007 to August 2009 CANON BUSINESS SOLUTIONS BearingPoint － Alexandria, VA
  • Lead on-site technician responsible for providing desktop support for approximately one hundred (100) end-users, utilizing Microsoft applications Responded to service calls with a 30 minute response rate Routinely repaired, installed and upgraded computer systems/software Developed schedule to collect/distribute company issued products Collaborated with clients and end-users to ensure data migration/transfer success.
Lead Site Associate
December 2002 to October 2007 CANON BUSINESS SOLUTIONS － Greensboro, NC
  • Served as liaison between system users and technical support groups Assisted IBM and American Express with maintenance of printers, computers and servers Key tasks included hardware/software installations, troubleshooting and provided end-user desktop support for Microsoft and Apple applications Managed Canon product moves Trained clients on usability and functionality of Canon products.
Education and Training
Bachelor of Science : Graphics Communication Systems, May, 2001 NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY － Greensboro, NC, U.S.

Graphics Communication Systems
Greensboro, NC
Additional Information
  • ACTIVE SECURITY CLEARANCE

  • Security Clearance: DoD Top Secret

  • Security Clearance: DHS Secret
Skills

Account Management, Active Directory, Apple, Microsoft applications, agency, hardware, Configuration Management, clients, data migration, faxes, IBM, instruction, inventory control, laptops, managing, Microsoft Office, Microsoft Operating System, SharePoint, Windows 7, Windows, 98, migration, network, networks, operating system, PC components, copier, printer, printers, Express, scanners, servers, switches, technical support, desktop support, technician, troubleshooting, upgrade

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Resume Overview

Companies Worked For:

  • MAGNUS MANAGEMENT
  • INSIGHT GLOBAL
  • OCE BUSINESS SOLUTIONS Deloitte
  • CANON BUSINESS SOLUTIONS BearingPoint
  • CANON BUSINESS SOLUTIONS

School Attended

  • NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY

Job Titles Held:

  • Information Security Analyst
  • Help Desk
  • Information Analyst
  • Lead Site Associate

Degrees

  • Bachelor of Science : Graphics Communication Systems , May, 2001

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