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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Dedicated Project - Program Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Offering an impressive record of taking over troubled projects, developing new launch plans and executing to successful completion. Determined to deliver high-quality and user-friendly products to the market as quickly as possible.
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Highlights
  • Microsoft Project, Excel, Power Point, Word
  • PMP Certified
  • End-to-end product lifecycles
  • Forecasting specialist
  • Knowledge of Product Lifecycle Management (PLM)
  • Self-directed
  • Project tracking
  • Product requirements documentation
  • Budgeting and resource management
  • Supplier interface
  • Collaborative (Team Oriented)
Education
Lone Star College Houston, Texas Expected in 1983 – – : Business administration / Computer Science courses - GPA :
Spring High School Spring, Texas Expected in 1979 – – High School Diploma : Business Administration - GPA :
Accomplishments
Saved more than $80,000 by renegotiating component costs with suppliers.
Took over KVM project which was late to market and successfully launched in just 6 months. Reduced the incidence of IT issues by 20% globally by leading a testing initiative improvement program. Completed two major programs in 12 months, each estimated at 10 million in revenue. Traveled to multiple customer sites to resolve product issues for thier existing products, as well as introducing the customer to newer advance products, generating ~$100,000 in sales. Received over 10 Outstanding Awards for going above and beyond and increasing customer satisfaction. 
Experience
Tiaa - Independent IT Program Management Consulting
Pasadena, CA, 06/2012 - Current

Assist customers with concepts of enhancing their datacenter for efficiency and recommending potential products that may reduce potential downtime.

Quantum Services - Project - Program Manager
Cleveland, OH, 10/1997 - 06/2012

Assit Marketing with product marketing requirements document (MRD) for the new product to be developed.

Drafted user stories, use cases and functional specifications to support product development.

Developed accurate development estimates and drafted project resource plans.

Assembled support teams to begin project (suppliers, legal (contracts), engineering, procurement, marketing, agency / safety, documentation, EMC (emissions), service, packaging, software). 

Created initial and final product specifications. 

Assisted in design changes and testing after initial prototype product was received as well as pilot product to insure it is acceptable to begin full production.
 
Assisted in firmware and software functionality evaluations for end customer experience. 
 
Assited in end user customer documentation creation and until final release.
 
Created project schedule, project budget forecast and product build plan. 
 
Set weekly / daily meeting schedules for duration of the program.
 
Create travel forecast to supplier for pilot and production builds. 
 
Accomplishments:
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Managed program scheduling and planning for multiple projects and programs at any one time.
 
Maintained products through out the life cycle, including travelling to customer sites to resolve any issues with the products.
 
Identified product problems and strengths and collected data on the customer experience.
 
Projects stayed on schedule and within planned budget forecasts.
 
Insured continual improvements are maintained.
 
Created Customer Best Practices documents for KVM, PDU, UPS, RACKS, TFT displays and other products within the HP Data Center Infrastructure team to insure customers are aware of products capabilities and best concepts of use.
 
Created engineering verification / status checklist for new product introduction.
 
Assisted Quality Engineering on manufacturing supplier audits.
 
Assisted procurement and suppliers in resolving manufacturing assembly and field failures.
 
Worked closely with QA to develop use cases, review test cases and track feature bugs.
 
Received multiple recognition awards for outstanding efforts.
Compaq Computer - New Product Development
City, STATE, 1993 - 10/1997
Monitored procurement in the product development phase to insure all components were available for new product builds. Insured new desktop computer products for production worldwide were on schcedule and end product in inventory and available for announce.
Compaq Computer - Inventory Control
City, STATE, 1988 - 1993

Managed procurements weekly MRP data to insure there are no component shortages or potential obsolesence based on production forecast.
Compaq Computer - Production planning and Material supply
City, STATE, 03/1984 - 1988 Insured all parts where available at the production lines for each build. Performed production scheduling for each daily build. Component inventory cycle counts on a daily basis. Minimized production downtime due to inventory accuracy.
Professional Affiliations
Skills
  • Microsoft Project, Excel, Power Point, Word.
  • Product Development
  • Project Program Management
  • Quality oriented
  • Customer Satisfaction
  • Detail oriented
  • Great organizational skills
  • Self motivated
 

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Resume Overview

School Attended

  • Lone Star College
  • Spring High School

Job Titles Held:

  • Independent IT Program Management Consulting
  • Project - Program Manager
  • New Product Development
  • Inventory Control
  • Production planning and Material supply

Degrees

  • High School Diploma

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