Extensive experience in customer service and customer facing positions with 5 years of management experience. Passionate about growth and improvement in areas of responsibility, including revenue, efficiency and employee development.
Skills
Good Work Ethic
Reliable & Trustworthy
People Skills
Organizational Skills
Critical Thinking
Customer Service
Planning & Organizing
Problem Resolution
Supervision & Leadership
Team Building
Experience
12/2021 to 07/2022
In-home ExpertMarmic Fire Safety – Saint Louis, MO,
Learned customer needs and desires to suggest specific product options.
Maintained positive working relationship with fellow staff and management.
Performed variety of clerical and administrative duties pertaining to on-site support.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Established new accounts and serviced existing accounts maintaining professional relationships.
Performed sales consultations and educated clients on products and services.
Conducted cold calling to gain new business
Generated ideas, built strategies, leverage resources, and share information that creates an effective search process for new customers
Called prepared lists of leads and read short scripts to promote products and services.
Generated leads with successful cold calling of prospects and skilled use of persuasive communication skills.
Tracked calls and appointments with sales force
Broke down objections using friendly, persuasive strategies.
08/2017 to 12/2021
Branch ManagerHertz Car Rental – City, STATE,
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Designed sales and service strategies to improve revenue and retention.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Planned work schedules to maintain adequate staffing levels.
Managed and inspired team members to perform to full potential, driving branch profitability.
Supported outside sales force in servicing and obtaining new business.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
09/2014 to 05/2016
Assistant ManagerHertz Car Rental – City, STATE,
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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