Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
Highlights
National and Large Account Management
Cross Functional Teamwork
B2B Account Management
Customer Relations
Billing Inquiries/Resolution
Escalation Strategies
Order Processing/Coordination
Relationship Selling
New Business Development
Financial Analysis SKILL SUMMARY Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook Express), Fantasy (equivalent to SAP system), 10 Key
Experience
06/2014 to CurrentImport & Export Department ManagerLumos Networks Corp. | , ,
Responsible for entering orders, create invoices and receipts. Controls inventory of hundreds of items at a time. Manage a department with 3 employees including training new employees. Work directly with the CEO and the CFO of the company on numerous projects simultaneously. Solve conflicts, advise priorities, handle all import regulations and manage the logistic budget. Find new vendors and negotiate prices for importing materials. Coordination of shipping goods by air and sea, including retrieving price quotes, tracking packages & containers and releasing them through customs. Manage the company funds, including collecting dues from all private and retail customers around the world and approve payments for all of our vendors.
Help developed a new system that manage the inventory count and the company accounting
Promoted to a department manager within the first 3 months of employment
Improved delivery time and customer satisfaction
12/2010 to 07/2013Government and Education Centralized Implementation ManagerVerizon Business | City, STATE,
Led all order management activities including order entry, order tracking through implementation and scheduled activations. Managed status updates with internal groups along with the customers, handled customer escalations and resolved hot issues quickly; account maintenance and customer service. Supported several multi-million dollar accounts including mission critical customers.
Increased company revenue by $60M in 2013. Achieved a complete turnaround and unmitigated trust from a dissatisfied customer through a process of continual communication and thorough understanding of business needs resulting in customer upgrades of their service for > 1600 sites.
Streamlined process and consistently met customer's desired due dates.
Managed over 300 large accounts simultaneously, cultivating relationships to achieve customer satisfaction.
04/2009 to 01/2010Business Account ManagerAT&T - Value Client Outreach / TCIM | City, STATE,
Managed 1500 - 1800 medium Business Accounts for AT&T. Retention and growth of the customer base was the main area of focus as well as identifying opportunities, building client portfolios and revenue and handling customer billing issues.
Recognized as the 2nd highest performing Account Manager for the ability to increase revenues and profits within competitive markets.
Achieved Top Performing Winback Account Manager within the VCO program.
Increased revenue by $6000 per month. Exceeded monthly quotas and developed relationships to better understand the growing needs of client's business.
05/2002 to 03/2007Sergeant Major | , , Led command of 17 soldiers, solved problems and streamlining communications. Trained new soldiers and made assignments. Acted as Head of Security.
Education
Expected in MSS | Management & EducationRamat-Gan College, Tulsa, OKGPA: Successfully completed the following training programs, and seminars: Positive Leadership Customer Communication Skills - Effective Listening Customer Communication Skills - Managing Conflict Sales Management Training Order Management Fundamentals Business to Business Sales Training VOIP Seminar Wireless Sales Seminar U-verse Sales Seminar Telecommunications Sales Managing Sales Portfolio Seminar (AT&T Business Clients) Secure Gateway Services - Custom MSS Firewall - Secure Gateway Overlay High School Graduate, Tulsa, OK First year student of Management & Education (BA) - Ramat-Gan College
Accomplishments
Recognized as the 2nd highest performing Account Manager for the ability to increase revenues and profits within competitive markets
Languages
English, Hebrew.
Skills
Security, Excellent Multitasker, Satisfaction, Simultaneously, Order Management, Account Maintenance, Customer Service, Large Accounts, Maintenance, Million, Order Entry, Receptionist, Retail Sales, Training, Accounting, Budget, Inventory, Invoices, Payments, Retail, Retail Marketing, Shipping, Tracking Packages, Account Manager, Accounts For, Billing, Increase, Vco, Account Management, Business Development, Customer Relations, Excel, Financial Analysis, Microsoft Office, Ms Office, New Business Development, Order Processing, Outlook, Outlook Express, Powerpoint, Sap, Word, B2b, Business Sales, Business To Business, Clients, Firewall, Sales, Sales Management, Sales Training, Securities, Telecommunications, Training Programs, Voip, Wireless, Wireless Sales
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School Attended
Ramat-Gan College
Job Titles Held:
Import & Export Department Manager
Government and Education Centralized Implementation Manager
