Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.

  • National and Large Account Management
  • Cross Functional Teamwork
  • B2B Account Management
  • Customer Relations
  • Billing Inquiries/Resolution
  • Escalation Strategies
  • Order Processing/Coordination
  • Relationship Selling
  • New Business Development
  • Financial Analysis SKILL SUMMARY Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook Express), Fantasy (equivalent to SAP system), 10 Key
06/2014 to Current Import & Export Department Manager Lumos Networks Corp. | , ,
  • Responsible for entering orders, create invoices and receipts. Controls inventory of hundreds of items at a time. Manage a department with 3 employees including training new employees. Work directly with the CEO and the CFO of the company on numerous projects simultaneously. Solve conflicts, advise priorities, handle all import regulations and manage the logistic budget. Find new vendors and negotiate prices for importing materials. Coordination of shipping goods by air and sea, including retrieving price quotes, tracking packages & containers and releasing them through customs. Manage the company funds, including collecting dues from all private and retail customers around the world and approve payments for all of our vendors.
  • Help developed a new system that manage the inventory count and the company accounting
  • Promoted to a department manager within the first 3 months of employment
  • Improved delivery time and customer satisfaction
12/2010 to 07/2013 Government and Education Centralized Implementation Manager Verizon Business | City, STATE,
  • Led all order management activities including order entry, order tracking through implementation and scheduled activations. Managed status updates with internal groups along with the customers, handled customer escalations and resolved hot issues quickly; account maintenance and customer service. Supported several multi-million dollar accounts including mission critical customers.
  • Increased company revenue by $60M in 2013. Achieved a complete turnaround and unmitigated trust from a dissatisfied customer through a process of continual communication and thorough understanding of business needs resulting in customer upgrades of their service for > 1600 sites.
  • Streamlined process and consistently met customer's desired due dates.
  • Managed over 300 large accounts simultaneously, cultivating relationships to achieve customer satisfaction.
04/2009 to 01/2010 Business Account Manager AT&T - Value Client Outreach / TCIM | City, STATE,
  • Managed 1500 - 1800 medium Business Accounts for AT&T. Retention and growth of the customer base was the main area of focus as well as identifying opportunities, building client portfolios and revenue and handling customer billing issues.
  • Recognized as the 2nd highest performing Account Manager for the ability to increase revenues and profits within competitive markets.
  • Achieved Top Performing Winback Account Manager within the VCO program.
  • Increased revenue by $6000 per month. Exceeded monthly quotas and developed relationships to better understand the growing needs of client's business.
05/2002 to 03/2007 Sergeant Major | , , Led command of 17 soldiers, solved problems and streamlining communications. Trained new soldiers and made assignments. Acted as Head of Security.
Expected in MSS | Management & Education Ramat-Gan College, Tulsa, OK GPA:
Successfully completed the following training programs, and seminars: Positive Leadership Customer Communication Skills - Effective Listening Customer Communication Skills - Managing Conflict Sales Management Training Order Management Fundamentals Business to Business Sales Training VOIP Seminar Wireless Sales Seminar U-verse Sales Seminar Telecommunications Sales Managing Sales Portfolio Seminar (AT&T Business Clients) Secure Gateway Services - Custom MSS Firewall - Secure Gateway Overlay High School Graduate, Tulsa, OK First year student of Management & Education (BA) - Ramat-Gan College
Recognized as the 2nd highest performing Account Manager for the ability to increase revenues and profits within competitive markets
English, Hebrew.
Security, Excellent Multitasker, Satisfaction, Simultaneously, Order Management, Account Maintenance, Customer Service, Large Accounts, Maintenance, Million, Order Entry, Receptionist, Retail Sales, Training, Accounting, Budget, Inventory, Invoices, Payments, Retail, Retail Marketing, Shipping, Tracking Packages, Account Manager, Accounts For, Billing, Increase, Vco, Account Management, Business Development, Customer Relations, Excel, Financial Analysis, Microsoft Office, Ms Office, New Business Development, Order Processing, Outlook, Outlook Express, Powerpoint, Sap, Word, B2b, Business Sales, Business To Business, Clients, Firewall, Sales, Sales Management, Sales Training, Securities, Telecommunications, Training Programs, Voip, Wireless, Wireless Sales

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  • Government and Education Centralized Implementation Manager
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