import export customer service representative resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Highly organized and detail-oriented with more than 5 years experience supplying thorough, organized administrative support to senior executives. Highly skilled in troubleshooting all accounting issues with speed and efficiency. Offering exceptional analytical, problem-solving and interpersonal skills. Seeks a position in logistics management offering challenging growth opportunities in a fast-paced professional environment.
  • Shipping and receiving professional
  • Cash flow management
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Exceptional communication skills
  • Creative problem solver
  • AS/400 experience
  • LTL & FCL knowledge
  • Excellent time management
  • Expertise in invoice and payment transactions
  • Account reconciliation
  • Strong in MS Access and Excel
  • Superior attention to detail
  • Ocean imports & exports
  • Superior negotiation skills
Work History
03/2013 to Current Import/Export Customer Service Representative Heartland Bank & Trust Co | Hampshire, IL,
  • Accountable for timely filing of import entries and reviewing documents to ascertain proper documentation is received for each shipment.
  • Ensure affirmative action is taken when responding to US custom issues, as well as other government agencies.
  • Collaborate with suppliers, freight forwarders and integrated carriers.
  • Ensure proper record keeping of import documentation.
  • Processing of accounts receivable and collections.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing up to date information on all shipments.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
2011 to 02/2013 Freight Coordinator/Administrative Clerk State Of Michigan | Copper Harbor, MI,
  • Maintained and filed rates via an internal system for accounts payable and receivable.
  • Coordinated with customers and arranged for delivery to final destinations.
  • Responsible for maintenance of price quotations and pickups queues as well as the proper procurement of export documentation.
  • Liaised with customs brokers and clients designated brokers to ensure timely departure with U.S.
  • Customs, release and delivery to warehouses and direct accounts.
  • Gathered, logged and monitored all shipping data.
  • Determined the most cost-effective procedures and routes for shipments.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Prepared documents for shipment claims submissions.
2010 to 2011 Overages, Shortages and Damaged Freight Department/Administrative Clerk New England Motor Freight | City, STATE,
  • Located overages, shortages and damaged freight to ensure timely issue resolution.
  • Exercised company policies in determining validity of customer claims of missing or damaged freight.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
09/2009 to 2010 Retail Teller BANK OF AMERICA | City, STATE,
  • Provided customer referrals for new products and services on a daily basis exceeding weekly goals by 20%.
  • Performed as a team member in allocating and coordinating the work flow including the ordering, receiving, verifying, and distribution of cash.
  • Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.
  • Sold financial products including stocks, bonds and mutual funds.
  • Received an internal audit score of 133%.
09/2008 to 06/2009 Secretary ANTONIO BED & BATH | City, STATE,
  • Responsible for answering and routing phone calls, handling all inquiries from the public.
  • Updated and chased delegated tasks to ensure progress of project deadlines.
  • Ensured timely processing of accounts payable and receivable.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Processed cash and credit payments rapidly and accurately.
04/2005 to 08/2008 Import / Export Representative/Freight Forwarding WORLD CARGO TRANSPORT, INC/ FOUR POINTS LOGISTIC | City, STATE,
  • Responsible for handling consolidations from overseas agents.
  • Coordinated moving of Ocean & Air freight.
  • Procured and executed appropriate documentation including accounts receivable and payable.
  • Monitored containers from origin to final destination to ensure prompt delivery to avoid delays, storage charges etc.
  • Facilitated brokerage transactions assigning other corporations and individuals with their brokerage needs.
  • Gathered, logged and monitored all shipping data.
  • Assigned shipments to carriers in the centralized database.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • E-mailed suppliers, carriers and customers with shipping updates.
Expected in June 2004 High School Diploma | ELIZABETH HIGH SCHOOL, NJ, GPA:

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Resume Overview

School Attended


Job Titles Held:

  • Import/Export Customer Service Representative
  • Freight Coordinator/Administrative Clerk
  • Overages, Shortages and Damaged Freight Department/Administrative Clerk
  • Retail Teller
  • Secretary
  • Import / Export Representative/Freight Forwarding


  • High School Diploma

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