import coordinator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
To contribute my exceptional customer service and organizational skills to a challenging position within a field that
encourages professional growth and opportunity for advancement.
Skills
CRM & Vista Plus experience.
Experience
Import Coordinator, 01/2017 to Current Coda Logistics And Distribution – Port Reading, NJ,
Liaise with consignees, government agencies and overseas offices as needed.
Providing customers with all the required
import information such as tracking details, B/L details, invoice and storage charges, destination codes, etc.
Striving on
building and maintaining positive relationships with customers.
Generate and submit wharfage reports to the terminals
in a timely manner.
Customer service oriented, anticipating customer needs and generating potential solutions to
customer issues.
Customer Service Representative I, 02/2016 to 01/2017 First Hawaiian Bank – Aiea, HI,
Assisting west coast customers located in California and Nevada with any account inquiries they may have.
Verifying that
all order changes, expedite requests or cancellations have been processed successfully.
Making sure proper credit is
issued in a timely and efficient manner whether it's web or phone call based.
Communicating with the proper
department to make sure any late or last-minute order was transmitted, packed and properly routed.
Creating reports
for managers to track load conditions, warehouse issues and reported claims.
Keeping customers braggingly happy!.
Team Member, 10/2015 to 03/2016 – 10000 Wehrle Clarence, NY,
Responsibilities included greeting all
customers, handling register transactions and providing solutions to customer needs.
To assist in visual display changes
and ensure all merchandise is represented on the sales floor.
Made sure all merchandise was back-stocked in an
organized manner and all items had their appropriate SKU number.
Customer Service Representative, 10/2014 to 02/2016 Integer – Phoenix, AZ,
To communicate with clients about basic underwriting guidelines and policies.
Responsibilities include handling policy
and billing inquiries, policy changes and auto quotes over the telephone.
Communicated with the appropriate personnel
to obtain information when necessary.
Provided an excellent customer service experience by ensuring policy
transactions were issued and changes were processed in an accurate and timely manner.
Head Cashier, 07/2011 to 07/2014 Pugs Gear – Ottawa, IL,
Utilized my skills to familiarize myself with store products to effectively sell them.
Handled financial transactions such as
taking payments and withdrawing money from the designated register.
Ensuring cash drops were properly counted and
deposited into the safe.
Responsibilities also included training new employees and ensuring proper inventory levels by
ordering supplies when needed.
Resolved customer problems consisting of returns, refunds and exchanges.
Education and Training
B.S: Supply Chain & Logistics Technology, Expected in May 2017 to University of Houston - Houston, TX GPA: Supply Chain & Logistics Technology Cum Laude
Interests
Supply-Chain and Industry and Distribution Organization (5 months); Houston Zoo Volunteer (1 year); Metropolitan
Volunteer Program (1
Activities & Awards
Supply-Chain and Industry and Distribution Organization (5 months); Houston Zoo Volunteer (1 year); Metropolitan
Volunteer Program (1 year); Dean's Honor List (Fall 2015; Spring 2016, Fall 2016)
Certifications
TABC Certified (Obtained September 2015); Customer Service Operations (Obtained May 2016)
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