Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Summary

Results-focused management professional offering over two decades of leadership experience. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights or opportunities for new growth and expansion. Successful in contract negotiations and conflict resolution. Transforms high-potential learners into outstanding leaders who demonstrate the creativity and savvy that is critical to career and institutional success.

Core Qualifications
  • Operations management
  • Staff development and training
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Creative large group training
  • Sound judgment
  • Complex problem solving
  • Curriculum design
Professional Experience
Immigration Program Analyst, 09/2012 to Current
U.S. Department Of LaborCity, STATE,

Achieved the Workforce Recruitment Program Award, Department of Labor Performance Award, and multiple accolades for clear and concise writing communicated in a succinct and organized manner throughout all congressional responses to technical inquiries from the White House, congressmen, and senators; recognized with formal thank you letter from the Office of Disability Employment Policy for personal contributions and dedication as a Recruiter with the Workforce Recruitment Program. Nominated during competitive employee selection process participate in the 2016 Emerging Leaders Program at the White House in Washington, DC.Leverage experience from completion and graduation from Emerging Leaders Program and the Supervisory Leadership Academy as well as Workforce Recruitment Program Recruiter to flawlessly manage oversight of large-scale regulatory projects. Hold full accountability for preparation of analytical summaries, policy justifications, reports, briefs, and proposals for senior management regarding changes in regulations, procedures, and the agency's web-page frequently asked questions postings. Proficiently interview 1.8K student candidates from over 300 universities across the nation, conduct hundreds of hours of qualitative research regarding ETA Directives on Office of Foreign Labor Certification (OFLC), and numerous topics encompassing internet, policy, performance, and academic research. Successfully improve workforce operations and eliminate backlog while concurrently mitigating risk of future issues through proactively identifying, analyzing, and resolving issues with adherence to business policies and developing innovative solutions based on first in first out (FIFO) methodologies. Leverage internet resources, monitoring, and program evaluation through Microsoft Excel, Word, Access, Adobe Acrobat, iCERT, and SharePoint to significantly reduce benchmarking costs. Leverage advanced analytical skills, technical skills, industry expertise, and experience to successfully and accurately forecast, analyze, and determine long-term program initiatives, multi-year budgets, overtime-cost justification and feasibility, track and report expenditures, and assess progress through key milestones through MS Excel statistical analysis tools.

Rating Veterans Service Representative, 09/2011 to 09/2012
U.S. Department Of Veterans AffairsCity, STATE,

Leveraged advanced analytical skills and expertise to collaborate with Veteran Service Center team members to accurately, efficiently, and effectively read, interpret and utilize relevant manuals, rules, laws, and regulations governing rating cases, and determine appropriate claims rating decisions. Provided special emphasis on services to those with the most severe disabilities as per the Rehabilitation Act of 1973. Expanded special Federal responsibilities regarding research and training programs with respect to individuals with disabilities.Prepared written investigative reports for rating decisions to include sufficient detail and facts to support conclusions and recommendations. Analyzed claims, determined effect of military service in the line of duty regarding medical conditions for purposes of compensation, treatment, or hospitalization. Accurately and consistently delivered conclusions and decisions including determination of disability service connection percentages, permanent and total disability, and entitlements to compensation, pension, and vocational training.

Supervisory Customs and Border Protection Officer, 10/1986 to 09/2011
U.S. Department Of Homeland SecurityCity, STATE,

Optimized employee performance through developing successful measuring tools for quantitative evaluation of contributions to program goals. Enhanced data dissemination and increased public awareness through enforcement of intellectual property rights and partnership with rights owners and industry organizations. Successfully implemented outreach plan providing both oral and written guidelines for businesses and rights owners to work with CBP and other government entities to increase enforcement of their intellectual property rights at the border. Developed procedures and methods for evaluating outreach activities and business opportunities throughout the Detroit metropolitan area for the leading key collaborative relationship with CBP, the trade community.Oversaw 27 staff and leveraged extensive expertise in planning, speaking, and providing subject matter expert information to stakeholders and foreign and domestic government officials to manage all aspects of proposal and program development designed to protect businesses and consumers on a daily basis through aggressive IPR enforcement program, resulting in successful seizure of over $10M in counterfeit and pirated goods through developing and implementing multi-layered risk-based approach strategy. Developed innovative and strategic solution encompassing both partnerships and enforcement efforts to successfully mitigate risk of fraudulent shipment entering country. Enforced exclusion orders on patent-infringement and other IPR import or export violations, and conducted regular meetings with internal and external organizations to expand effective outreach strategies requiring senior management participation.Consistently improved performance and production through constructive feedback and identification of areas for potential improvement. Provided hands-on assistance to employees in developing plans to overcome challenges, adapt to change, and achieve goals and outcomes. Proactively identified, analyzed, and implemented methods to boost morale.

Education and Training
Ph.D.: Organizational Management, Expected in 08/2019
Capella University - Minneapolis, MN
Master of Science: Administration, Expected in 05/2010
Central Michigan University - Mount Pleasant, MI
Bachelor of Science: Public Safety, Expected in 05/2007
Siena Heights University - Adrian, MI

Workforce Recruitment Program Award

Employment and Training Performance Award

Emerging Leaders Program Award

2016 Student Workforce Recruitment Program Award

Supervisory U. S. Customs Superior Performance Award

U. S. Customs Letters of Appreciation

Commendations for program improvements

Supervisory Leadership Academy graduate

Professional Publication Dissertation: College Recruitment

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School Attended

  • Capella University
  • Central Michigan University
  • Siena Heights University

Job Titles Held:

  • Immigration Program Analyst
  • Rating Veterans Service Representative
  • Supervisory Customs and Border Protection Officer


  • Ph.D.
  • Master of Science
  • Bachelor of Science

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